Nintendo Australia Customer Support

Contact Us

Mailing Address

PO BOX 804
Ferntree Gully VIC 3156

Customer Support operating hours are 9:00am to 5:00pm (AEST/AEDT) Monday to Friday.

Parts and Repair Store - CLOSED

Notice: In accordance with the Victorian Government’s restrictions now in place in the Melbourne metropolitan area, our Parts and Repair Store in Scoresby, Victoria, Australia is closed until further notice. We apologise for the inconvenience and appreciate your understanding. Once repair services resume, we will work as quickly as possible to get you playing again. If the Parts and Repair Store has already received your product, it will remain there until repair services resume. For all enquiries please fill out a support request form below.

Note: We can only respond to enquiries related to Nintendo products and services purchased from Australia or New Zealand, or related to an Australian or New Zealand Nintendo Account or Nintendo Network ID.

If your enquiry relates to any other region please visit for contact details of Nintendo Customer Service in other region.

To obtain assistance please submit your enquiry below.