Nintendo Australia Customer Support

Contact Us

Mailing Address

PO BOX 804
Ferntree Gully VIC 3156

Customer Support operating hours are 9:00am to 5:00pm (AEST/AEDT) Monday to Friday.

Parts and Repair Store - 9:00am to 4:30pm Monday to Friday (excluding public holidays)

Notice: Our Repair and Service Centre in Scoresby, Victoria, Australia has now re-opened. We thank you for your patience and will work as quickly as possible to get you playing again. For all enquiries please fill out a support request form below.

Note: We can only respond to enquiries related to Nintendo products and services purchased from Australia or New Zealand, or related to an Australian or New Zealand Nintendo Account or Nintendo Network ID.

If your enquiry relates to any other region please visit for contact details of Nintendo Customer Service in other region.

To obtain assistance please submit your enquiry below.