We have had reports that some consumers using specific Technicolor ADSL modems provided with certain Telstra broadband plans are experiencing difficulties with online multiplay mode in some Wii U games such as Splatoon and Super Smash Bros.
We are investigating this issue and will provide an update as soon as possible - we appreciate your patience.
To those who have been experiencing issues with specific Technicolor ADSL modems provided with certain Telstra broadband plans, we thank you for your patience. We are working towards a resolution but regret to advise that the issue has not yet been resolved and a solution is still under investigation.
If you are experiencing difficulties with online multiplay mode in some Wii U games, we first suggest contacting your Internet Service Provider for assistance.
A more immediate solution could be your choice of router. Our testing has found that in using Telstra broadband Internet service, the on-line multiplayer mode in Wii U is functional with a range of routers, including the small selection of widely available options listed below:
D-Link DSL-2750B Netgear DGN2200 TP Link TD-W9980 Netgear D7000 Nighthawk
Compatibility of Wii U online multiplay and ADSL/national broadband network (nbn) with router firmware confirmed with in-house testing as of 10/7/2015. Users should consider their online requirements when selecting a replacement router. Nintendo cannot make any specific recommendations. Users should contact the relevant manufacturer for further information.