Nintendo Support

Unable to Sign In to Nintendo Account Using Nintendo Network ID

The information in this article can help when you are trying to sign in to your Nintendo Account but you are unable to use your Nintendo Network ID credentials.

Important: The ability to use a Nintendo Network ID to sign in to an existing Nintendo Account or to create a new Nintendo Account has been discontinued. We apologize for any inconvenience.


  • It is still possible to sign in to your Nintendo Account using your Nintendo Account credentials (e-mail address or Sign-in ID and password) or any other accounts you have linked (Facebook, Twitter, Google, or Apple ID).

  • After signing in to your Nintendo Account, you can link a Nintendo Network ID. When you link a Nintendo Network ID you are able to purchase Wii U and Nintendo 3DS games through the online Game Store, to combine your Nintendo eShop balances, and to earn My Nintendo Gold Points on Wii U and Nintendo 3DS purchases.

Complete these steps:

  1. Go to the Nintendo Account website.

  2. Enter the e-mail address/Sign-in ID and password for your Nintendo Account, or select a social media account you have linked to your Nintendo Account to sign in with those credentials.

    • If you forgot your password or you never set up a password, click Forgot Password and enter the e-mail address associated with your Nintendo Account. You will receive an e-mail with steps to reset your password.

    • If you’ve forgotten the password for a child account, it can be reset in the “Family group” settings in the parent or guardian’s Nintendo Account.

  3. If you have set up 2-step verification, you will be prompted to enter an additional code. Launch the Google Authenticator app on your smart device, enter the code it displays, and click Authenticate.

Situation not resolved

If you are having trouble signing in to your Nintendo Account after following these steps, please contact us for assistance.

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