Nintendo Support

Unable to sign in to a Nintendo Account or create one from a Nintendo app on an iOS device (iPhone, iPad, etc.)

The information in this article can help when you are unable to sign in to a Nintendo Account or create one from a Nintendo app running on an iOS device, such as an iPhone, iPad or iPod.

Important:

  • Please note that we have removed the ability to sign in to a Nintendo Account or create one via Google or Apple accounts from a Nintendo app running on an iOS device in compliance with iOS App Store review guidelines. This means that when using Nintendo mobile applications such as Mario Kart Tour on an iOS device it is now only possible to sign in using your Nintendo Account email address and password.

  • The ability to sign in to a Nintendo Account or create one via Google or Apple accounts on a iOS device still remains possible when using Safari or any other web browser.

In order to sign in to your Nintendo Account from a Nintendo app running on an iOS device, you must use your Nintendo Account email address and password. You may have set up these credentials when you initially created your Nintendo Account, but if you have previously used an alternate sign-in method (Google or Apple account), you can set your email address and password using Safari or another web browser.

What to do

Have you already set a Nintendo Account password?

  • Yes
  • No
    1. Using an internet browser on your mobile device or other device, visit the Nintendo Account website.

    2. Select your known sign-in method to log in to your Nintendo Account.

    3. Review which email address is associated with your Nintendo Account.

      • When using a mobile browser, select Sign-in and security settings.

      • The full email address registered to your Nintendo Account will appear.

        • If you wish to change your registered e-mail address, click E-mail address, then Submit and enter the verification code that is sent to you via e-mail.

      • When using a desktop browser, select Sign-in and security settings.

      • Select Change next to "E-mail address".

      • The full email address registered to your Nintendo Account will appear.

        • If you wish to change your registered e-mail address, click Submit and enter the verification code that is sent to you via e-mail.

    4. Select Forgot your password?, then Submit to receive a verification code to set a password.

    5. Return to the application you're using on your iOS device and enter the email address and password you have selected for your Nintendo Account.

Still need assistance?

Chat to our Customer Service Team