Nintendo Support

Unable to Pair a New Bluetooth Audio Device

The information in this article can help when you try to pair a new Bluetooth audio device, such as headphones, to your Nintendo Switch system, but you are unable to successfully pair the device. 

Note: This article can help when you are trying to pair a Bluetooth audio device to your Nintendo Switch system for the first time or after removing the saved pairing. If you are trying to connect a Bluetooth audio device that you have previously paired, follow our steps for Unable to Connect to a Saved Bluetooth Audio Device

What to do 

  1. Update your system to the latest system version.

  2. Restart the console by holding down the POWER Button for three seconds, then select Power Options and Restart

  3. Power off your Bluetooth audio device and then power it on again. Ensure it is charged and in a searchable state or pairing mode. 

    • Follow the instructions for your specific Bluetooth audio device to enable it to be paired. 

  4. Make sure you are not using local wireless features on the Nintendo Switch system, such as local multiplayer across multiple systems. Bluetooth audio cannot be used at the same time as local wireless. 

  5. Make sure no more than two wireless controllers are paired to the system. Up to two wireless controllers can be paired while using a Bluetooth audio device. 

  6. Move your Bluetooth audio device closer to your Nintendo Switch system and ensure there is no metal or electronic equipment between the audio device and the system. 

  7. Return to the Bluetooth Audio settings in System Settings and select Pair to search for Bluetooth audio devices in range again. Select your Bluetooth audio device’s name when it is found. 

Situation not resolved 

  • If the issue persists, follow any troubleshooting steps recommended by the Bluetooth audio device manufacturer.

  • Attempt to pair a different Bluetooth audio device using our pairing steps.  If another Bluetooth audio device pairs successfully, then there may be an issue with the original device. Please continue to use the working device.

  • If no Bluetooth audio devices can pair successfully, then the Nintendo Switch system will need to be repaired. Please contact us for additional support.