What is 2-Step Verification?
If you set 2-Step Verification for your Nintendo Account, you will need to enter an a 6-digit code that is only valid for a short period of time, in addition to your email address and password.
Using 2-Step Verification can help prevent unauthorized access of your account by a third party.
The 2-Step Verification code is provided via the smartphone application Google Authenticator™ and changes at regular intervals.
Therefore, even if someone successfully enters your email address (or sign ID) and password, if the authentication code is not provided your Nintendo Account cannot be accessed.
How to Set Up 2-Step Verification for a Nintendo Account
Important: Once 2-step verification is enabled, you will need to log in using BOTH your password and a code sent to your smart device via the Google Authenticator app.
2-step verification adds an additional layer of security that can help prevent unauthorized access to the account.
This option is not available for child accounts (ages 12 and under) or supervised accounts.
Complete these steps
Go to the Nintendo Account website and sign in to your Nintendo Account.
Select Sign-in and security settings, then scroll down to 2-Step Verification and click
Click 2-Step Verification setup.
Click Send email to have a verification code sent to the email address on file.
If the email address is incorrect, click the Email address menu setting under User Info to change it.
Enter the verification code from the email, then Submit.
Install the Google Authenticator app on your smart device.
This is a free app, available through Google Play (Android) and the App Store (iOS).
Use the smart device app to scan the QR code displayed on your Nintendo Account screen.
A 6-digit verification code will appear on your smart device. Enter the verification code into the field under step 3 on the Nintendo Account screen, then Submit.
A list of backup codes will appear. Click Copy to copy all the codes, then paste them somewhere safe.
A backup code will be required to log in if you don’t have access to the Google Authenticator app. MAKE SURE TO KEEP THESE SOMEWHERE SAFE.
You can use these (one time each) if you do not have access to the Google Authenticator app.
Click I have saved the backup codes, then OK.
Once set, you can return to the 2-step verification settings section to review the backup codes and remove the 2-step restriction.
Issues with Nintendo Account 2-Step Verification Code
Note: Once 2-step verification is enabled, you will need to log in using BOTH your password and a 6-digit code sent to your smart device via the Google Authenticator app.
What to do
Launch the Google Authenticator application on your smart device. The 6-digit code is displayed on the app.
The app is required to set up the 2-step security feature, so you would have downloaded it when you set up 2-step verification for your Nintendo Account.
If the 6-digit code is not working on an Android phone, try using the Time sync feature:
Open the Google Authenticator app.
Tap the more options icon and then Settings.
Tap Time correction for codes.
Tap Sync now.
Click Enter backup code on the 2-Step Verification page during log-in, and enter one of your 10 backup codes.
10 backup codes were provided when the 2-step security was initially set up, with the direction to copy and save them to a safe place.
For general assistance with the Google Authenticator app, please see the Help & Feedback section of the application on your smart device.
Situation not resolved
If you do not have access to your backup codes or to the verification code on your smart device, you will not be able to log in to your Nintendo Account. Please contact us for additional assistance.