Nintendo Support

"The Software Was Closed Because an Error Occurred" Error Message Appears Near End of Metroid Dread

The information in this article can help if, near the end of the Metroid Dread game, you receive the message, “The software was closed because an error occurred,” and the game forcibly closes.

We are aware of an error in the Metroid Dread game that prevents the player from proceeding when the specific sequence below is followed near the end of the game. We are preparing a software update to prevent this error, which should be available in October 2021.

Near the end of the game, if the player destroys a door while a map marker for that specific door is displayed on the map, the game will forcibly close and the following message will appear: "The software was closed because an error occurred."

We apologise for the inconvenience. If you are experiencing this error, please follow the steps below.

What to do

  1. Restart the game and, before playing through this sequence, remove the door icon map marker to prevent this error from occurring.

  2. Once the October 2021 software update is available, update the game.

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