Nintendo Support

Refund for Downloaded Game or DLC (Change of Mind, Accidental Purchase, Didn’t Like Game/DLC)

The information in this article can help you when looking to request a refund for digital content purchased through the Nintendo eShop in Australia or New Zealand.

We cannot provide a refund (or credit or exchange) if you simply changed your mind, accidentally made the purchase or purchased the wrong contents, or if you simply didn’t like the game or DLC. Therefore, please note the following:

  • Please be sure to read the game description and check out the screenshots available on Nintendo eShop before making purchases.

  • We also encourage you to visit the Nintendo website for information about the games available for our systems.

  • Parental Controls can be set on Nintendo systems that allow parents to set restrictions on Nintendo eShop purchases, if applicable.

  • In addition, many websites publish reviews of games, which you can use to make your purchasing decisions.

We can provide a remedy if the game or DLC fails to meet a consumer guarantee under the Australian Consumer Law in Australia or the Consumer Guarantees Act in New Zealand. Details of Australian consumers’ rights under the Australian Consumer Law can be found at Details of New Zealand consumers’ rights under the Consumer Guarantees Act can be found at

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.