Nintendo Support

Pikmin Finder Troubleshooting

About Pikmin Finder

Pikmin Finder is played via your web browser - there's no need to download an app.

System Requirements

  • iOS requirements: iOS version 14.3 or later and the latest version of Safari.

  • Android requirements: The latest version of Google Chrome.

Note: Functionality cannot be assured for all devices, even if they meet the requirements listed above. Depending on your device and browser, as well as your device and browser settings, the display and functionality of Pikmin Finder may change.

Pikmin Finder Won't Start

  • Please check the system requirements, then try opening Pikmin Finder using Safari or Google Chrome.

  • Access to your device's camera and motion sensors is required.

  • Please confirm that access to your device's camera and motion sensors has not been denied or blocked on the browser you're using.

  • Pikmin Finder cannot be played using a PC.

Motion Sensor Access Refused Once on Safari

If you would like to grant permission for your Safari browser to access your device's motion sensors after first refusing access, you'll need to clear Safari's website data for Pikmin Finder, then try accessing Pikmin Finder again.

You can do so by following these steps:

  1. Open your device's settings menu, then select "Safari".

  2. Select "Advanced", then select "Website Data".

  3. Select "Search", then input the text "8thwall". "" should appear in the search results. Please delete it.

  4. Scan the QR Code for Pikmin Finder again and grant permission to access your device's motion sensors.

Note: If you are using Google Chrome on iOS, you will need to select "Chrome" in your device's settings, then enable "Allow Cross-Website Tracking".

Treasure Collected in Pikmin Finder Has Disappeared

  • Please make sure that cookies are enabled for your browser.

  • If you have accessed the QR Code via a QR Code reader app or social networking app, it may be the case that your collected treasure cannot be saved.

  • Make sure that you aren't using a private or Incognito browser window.

  • If you clear your browser's history and website data, your collected treasure will be deleted.

Still need assistance?

Chat to our Customer Service Team