The information in this article can help you when, while using headphones on Nintendo Switch in handheld mode or tabletop mode, there is no sound.
Note: If the setting Mute when Headphones are Disconnected is turned on, by unplugging a headphone set, the sound on the console speakers will be muted until the volume buttons are pressed on the console, or until this setting is manually turned off.
Complete these steps
Ensure your console has the latest system update.
With the headphones connected on the console, use the + and - volume buttons to adjust the volume, or adjust the volume from the Quick Settings screen.
If there is sound coming through the headphones, but it seems relatively low, it is possible that the Lower Max Headphone Volume is set to ON. Try turning this setting off.
The POWER and Volume Buttons highlighted on the Nintendo Switch
Is there sound coming from the headphones connected to the console?
Continue using the system as usual and monitor the situation.
With the console undocked, unplug the headphones. Then use the + and - Volume Buttons to adjust the volume, or adjust the volume from the Quick Settings screen.
If there is no sound coming from console speakers, you may find our information on No Sound on One or Both Speakers While the Console is Undocked helpful.
Plug the headphones back into the console and ensure that they are fully inserted into the headset jack.
If there is still no sound, test the console using a different pair of headphones.
If the issue persists, try testing the headphones on another device.
Did this resolve your issue?
If this information resolved your issue, then you’re all set! For information about Nintendo’s products, be sure to check out Nintendo's website for all the latest news.
If there is still no sound even while using different sets of headphones, or if the headphones work on another device, but not on the console, then the Nintendo Switch console will need to be repaired.