The console appears to be frozen or stops moving, and will not respond.
If this issue is happening specifically with downloaded software, click here.
What to Do:
Which console are you using?
Nintendo Switch and Nintendo Switch - OLED Model:
With the console undocked, attach the Joy-Con controllers.
If this issue is happening while the console is in TV mode, verify you are using the Nintendo Switch dock (model No. HAC-007) or the Nintendo Switch dock with LAN port (model No. HEG-007).
If a different accessory is being used, replacing it with the licensed dock may resolve the problem.
Power on the console and perform a system update.
Nintendo Switch Lite:
Situation not resolved:
If the freezing continues to the point where it affects your game play, then the Nintendo Switch console may need to be inspected.
Please click here to begin the repair process.