Nintendo Support

My Nintendo Overview and FAQ

About My Nintendo

What is My Nintendo?

My Nintendo is a Nintendo Account service that connects your Nintendo experiences across multiple touchpoints, from gaming systems to computers and smart devices.

Earn points by playing apps on your smart devices or buying digital games for Nintendo Switch, Wii U or Nintendo 3DS. These points can be redeemed for various My Nintendo rewards.

You can also use My Nintendo Gold Points as payment towards eligible digital Nintendo Switch game and DLC purchases on Nintendo eShop for Nintendo Switch.

A Nintendo Account is required to start using My Nintendo. For help creating a Nintendo Account, click here.

How do I start using My Nintendo?

My Nintendo is open to anyone with a Nintendo Account.

To start using My Nintendo:

  1. Visit https://my.nintendo.com.

  2. Select "Create account" or "sign in".

  3. Create or sign in to your Nintendo Account.

    • Make sure to link your Nintendo Network ID if you have one! Once your Nintendo Network ID is linked, you can earn Gold Points for all eligible Nintendo Switch, Wii U and Nintendo 3DS digital purchases associated with your Nintendo Account.

That's it! Once you're signed in, you can review your My Nintendo points history, check out the latest My Nintendo rewards, and view active missions you can complete to earn My Nintendo Points.

For help creating a Nintendo Account, click here.

Can children under 16 participate in My Nintendo?

A Nintendo Account is required to start using My Nintendo. As stated in the Nintendo Account Agreement, children under the age of 16 cannot create their own Nintendo Account. However, a Nintendo Account for a child under 16 (and up to age 17) can be created by a parent/guardian by adding it through the parent/guardian’s Nintendo Account. Once the Nintendo Account has been created for a child, they can participate in My Nintendo.

For additional assistance with setting up a Nintendo Account for a parent/guardian or a child, click here.

Sign In/Account Creation Issues

I can't remember my Nintendo Account sign-in information (email address, password). What should I do?

  • Make sure you are using the correct method to sign in. If you created your Nintendo Account by linking it to an existing account (such as Twitter or Facebook), select the corresponding button on the sign-in page to sign in via your existing account.

    • If you are using a Nintendo mobile app on an iOS device (such as an iPhone or iPad), you will only be able to sign in using your Nintendo Account email address and password. If you have difficulty signing in this way, follow our steps on Unable to Sign In to Nintendo Account on iOS Device.

  • If you have not yet created a Nintendo Account, select "Create a Nintendo Account" on the sign-in page, then follow the steps to create your account. (Note that a Nintendo Network ID can be linked to a Nintendo Account, but they are not the same thing.)

  • If you do not remember the password associated with your Nintendo Account, and you created your account with:

    • Social networks (Twitter, Facebook, Apple, Google) - Visit the social networking site that you used to sign in to your Nintendo Account and follow the directions there to update your password.

    • No other services (Nintendo Account only) - Select "Forgot your password?" on the sign-in page for steps to reset your password.

Where should I go to sign in to My Nintendo?

To access My Nintendo, sign in via your Nintendo Account:

  1. Visit https://my.nintendo.com.

  2. Select "Sign in".

  3. Sign in to your Nintendo Account.

Once you're signed in, you can review your My Nintendo points history, check out the latest My Nintendo rewards, and view active missions you can complete to earn My Nintendo Points.

Please note that a Nintendo Account is required to use My Nintendo. If you have not yet created a Nintendo Account, please use the "Create a Nintendo Account" option instead. For help creating a Nintendo Account, click here.

How do I set or change a Mii?

To add a new Mii to your profile, you can either create one through your Nintendo Account settings or link your Nintendo Account to a Nintendo Network ID. You can add up to six Mii characters to your Nintendo Account profile.

Once you have added a Mii to your Nintendo Account, you can edit it through your Nintendo Account settings.

My Mii isn't showing up. What should I do?

To add a new Mii to your profile, you can either create one through your Nintendo Account settings or link your Nintendo Account to a Nintendo Network ID.

How can I adjust my Nintendo Account profile settings (email address, etc.)?

Once you have signed in to My Nintendo, select your user icon (in the upper-right corner of the screen), then select "Account Settings". From here you can view or update your user information and email address, change your password, link your Nintendo Network ID or social network account and manage email communications.

Please note that any changes you make to your account settings on this page will also be reflected in your Nintendo Account settings.

For additional assistance, click here.

Can I delete my Nintendo Account?

Yes. You can delete your account from the "Other Settings" menu for your Nintendo Account. Deleting your Nintendo Account will result in the loss of all data associated with it, including but not limited to:

  • Mission status, points and rewards in the My Nintendo rewards programme

  • Digital content that you purchased or acquired and that is linked to your Nintendo Account, including in-app content and coins

  • Save data for apps linked to your Nintendo Account

  • Discounts such as Just for You offers

You may reactivate your account for a period of four weeks after deletion. Once this time frame has passed, the account will be permanently deleted and cannot be restored.

Note: Deleting your Nintendo Account will not delete your Nintendo Network ID or any linked social network accounts.

For additional information and assistance, please click here.

Can I change my country of residence?

Yes, it is possible to change your country of residence.

Please read the following important information first:

  • Gold Points are only usable in countries and regions that use the same currency as the country/region where they were earned. If you change the country/region setting associated with your Nintendo Account, your Gold Points will remain in your Nintendo Account, but they will not be displayed and cannot be used in countries or regions with a different currency.

  • Your Nintendo eShop account balance does not carry over when you change your Nintendo Account country/region setting. You will need to use the remaining funds before you can change this setting.

  • To redeem rewards for Wii U or Nintendo 3DS downloadable games or content, your Nintendo Account country/region setting must be the same as that of your Wii U console or Nintendo 3DS system.

    • For example, if your Nintendo Account is set to Australia, you can redeem points for a Wii U or Nintendo 3DS download code. This code will only work on a console or system with its country/region set to Australia. (It would not work on a console or system with its country/region set to Japan, for example.)

    • Please note that point refunds or download code exchanges will not be made if you mistakenly redeem your points for a download code for the wrong country/region.