Nintendo Support
My Nintendo Missions FAQ
How to Complete a My Nintendo Mission
Additional information:
For a list of current My Nintendo missions, click here.
There are various different types of My Nintendo mission:
Missions for Gold Points - Purchase a digital game for Nintendo Switch, Wii U or Nintendo 3DS OR register a physical game (Nintendo Switch only).
Missions for Regular Platinum Points - Complete specified missions on My Nintendo to earn Regular Platinum Points.
Nintendo Switch Online missions for Regular Platinum Points - Complete missions related to Nintendo Switch Online. For example, play the specified game from one of the classic game libraries to earn Regular Platinum Points.
Missions for application-specific Platinum Points - Complete missions related to specific smart device or tablet applications. For example, complete a mission related to Super Mario Run to earn Super Mario Run Platinum Points.
Complete These Steps:
Gold Point mission
Gold Points are earned by purchasing a digital game for Nintendo Switch, Wii U or Nintendo 3DS, or by registering a physical game (Nintendo Switch only).
Platinum Point mission
Sign in to your Nintendo Account.
Go to https://my.nintendo.com.
Select "Menu" in the upper-left corner, then select "Earn points" to see a current list of active missions.
Select "Mission briefing" under each mission to read details about how to complete it.
Follow the instructions in the mission details to complete the mission.
Example: link your social network account(s) to your Nintendo Account.
Once you have completed the mission terms, return to the My Nintendo missions page.
Locate the mission on the page and select "Collect points".
You can also select "Collect now" at the bottom of the page to receive all points you have not yet collected.
These missions may also have a timeframe during which the points must be collected. If this time passes, the mission will count as completed but the points will not be granted.
The Platinum Points will be added to your point total (visible in the top-right corner of the screen).
Nintendo Switch Online mission
Launch Nintendo Switch Online from the HOME Menu.
Select Missions & Rewards.
Select the Super Mushroom seal icon at the top of the screen to open the Mission Status page, which displays the current list of active missions.
Select How can I complete missions? under each mission to read the details about how to complete it.
Follow the instructions in the mission details to complete the mission.
Once you have completed the mission requirements, launch Nintendo Switch Online from the HOME Menu again. The Platinum Points will be automatically added to your point total.
The completion status for Nintendo Switch Online missions may be delayed when the Nintendo Switch Online services are experiencing high traffic. If the mission is not completing right away, please check the mission status later.
Super Mario Run (or other application-specific) Platinum Point mission
Sign in to your Nintendo Account.
Go to https://my.nintendo.com.
Select "Menu" in the upper-left corner, then select "Earn points" to see a current list of active missions.
Select "Mission briefing" under each mission to read details about how to complete it.
On your smart device or tablet, access the application that you want to complete the mission for.
Follow the instructions in the mission details to complete the mission.
Example: "Change your Mii's clothes once in a day (daily)".
Once you have completed the mission terms, return to the My Nintendo missions page.
Locate the mission on the page and select "Collect points".
You can also select "Collect now" at the bottom of the page to receive all points you have not yet collected.
These missions may also have a timeframe during which the points must be collected. If this time passes, the mission will count as completed but the points will not be granted.
The Super Mario Run (or other application-specific) Platinum Points will be added to your point total (visible in the top-right corner of the screen).
How to View My Nintendo Point and Reward History
Instructions on viewing your My Nintendo point and reward history.
Additional Information:
Download codes issued for downloadable games, Themes, or DLC will display in your Point Log. For help finding a download code for an item that you've ordered, click here.
Gold Points are only usable in countries that use the same currency as the country where they were earned. If you change the country setting associated with your Nintendo Account, your Gold Points will remain in your Nintendo Account, but they will not be displayed and cannot be used in countries with a different currency.
What to Do:
Go to https://my.nintendo.com and sign in to your Nintendo Account.
Click "Menu" in the upper-left corner, then click "Your points".
Point Overview - Your current Gold Point and Platinum Point totals.
Point Expiry - A monthly breakdown of the amount and type of points that are set to expire within the next 6 months. (Points that have already expired will appear in your Point Log.)
Point Log - Your My Nintendo point and reward history.
Use the month filter to search your log for a specific month.
For My Nintendo rewards with a download code, click "Review your download code" to see the download code for that reward.
Can I Return or Exchange a My Nintendo Reward?
No. Rewards are non-refundable, and cannot be returned or exchanged. Please make sure that you meet all the requirements posted on the reward details page before you redeem the reward.
My Nintendo Points Are Missing
Additional Information:
Unused My Nintendo points expire after a certain period of time:
Gold Points are valid for 12 months after you collect them.
Platinum Points (all types) are valid for 6 months after you collect them.
Expired points can no longer be redeemed and will appear in your My Nintendo history as "Expired."
If the missing points have expired, see below.
What to Do:
Review your My Nintendo points history to check your balance and history:
Verify your total point balance in the upper-right corner of the screen. Points are divided between Gold, Platinum, and Application (like Super Mario Run), depending on the mission you completed.
Determine whether the My Nintendo points have been spent already. Any Points showing a minus amount (example: -30) were deducted when you redeemed a reward.
Check your history to see whether the My Nintendo points expired. Once points have expired, they can no longer be used.
Make sure that you've completed the My Nintendo Mission correctly. How to:
Some missions require that you manually redeem My Nintendo Points by selecting Collect points once you have completed the mission.
These missions may also have a timeframe during which the points must be collected. If this time passes, the mission will count as completed but the points will not be granted.
For certain missions, points are only granted when you launch Nintendo Switch Online from the HOME Menu on your Nintendo Switch after completing the mission.
The completion status for Nintendo Switch Online missions may be delayed when the Nintendo Switch Online services are experiencing high traffic. If the mission is not completing right away, please check the mission status later.
For a list of current Missions and Points, click here.
My Nintendo Points Expired
Situation:
Unused My Nintendo Points have expired.
Information:
Different types of points are valid for different lengths of time:
Gold Points are valid until the last day of the month 12 months after you earn them. (For example, points earned on 15 April 2016 would expire on 30 April 2017.)
Platinum Points (all types) are valid until the last day of the month 6 months after you earn them. (For example, points earned on 15 April 2016 would expire on 31 October 2016.)
You can always check whether any points are about to expire via the "Your points" page of the My Nintendo website when signed in to your Nintendo Account.
Once your My Nintendo Points have expired, they can no longer be used. The expiry date cannot be extended.
How to Create and Use a Special User Icon (Nintendo Switch Online Missions & Rewards)
In this article, you'll learn how to redeem My Nintendo Platinum Points for icon elements that can be used to create a special, custom user icon.
Information
Users with an active Nintendo Switch Online membership can redeem their My Nintendo Platinum Points for various icon parts that can be used to create unique, custom icons for their Nintendo Switch user profile.
Platinum Points are earned by completing My Nintendo missions. If you have an active Nintendo Switch Online membership, special weekly and monthly My Nintendo missions are also available that provide more opportunities to earn points.
You must have an active, paid Nintendo Switch Online membership to redeem points for icon parts. However, once an icon part has been added to your collection, you will not lose access to it, even if you no longer have an active membership.
What to do
Ensure that your Nintendo Switch console has been updated to the most recent system version.
Launch Nintendo Switch Online from the HOME Menu.
Select Missions & Rewards.
Press the L Button and R Button to scroll through the different games and the associated icon parts that are currently available.
Depending on the game, the currently available icon parts may change on a weekly or monthly basis. If an icon part becomes unavailable, it may return in a future week or month.
Select the desired icon part, then select Redeem Points to redeem Platinum Points to add it to your Icon Collection.
Each custom icon is made up of a frame, a character and a background. Your custom icon must have all three parts.
Generic frames and background colours are available without using Platinum Points, but you can also redeem Platinum Points for frames and backgrounds specific to the game in question.
When you have redeemed points for all the desired icon parts, select the icon in the top-right corner of the screen to open your Icon Collection.
In the Icon Collection, press the L Button and R Button to switch between the "Icons" screen, which shows any special icons you have already created, and the "Icon Parts" screen, which shows icon parts you've obtained.
Select an icon part that you would like to use in your custom icon, then select Use to Create Icon.
A few suggested icons using that part will appear. You can use one of these or select Create Own Icon to choose other parts to use.
Choose the frame, character and background you would like to use for your custom icon, then select OK to create the icon.
Each icon part can only be used with other icon parts from the same game, or with the generic frames and backgrounds.
Your custom icon will now appear in the "Icons" screen. Select it to set it as your user icon.
Custom user icons created in this way can only be set as your user icon through Nintendo Switch Online on the HOME Menu. They will not appear as options when changing your user icon in System Settings or on your user page.
Once you have created a custom icon, you will still be able to access and use it even if you no longer have an active Nintendo Switch Online membership.
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