Nintendo Support

Joy-Con Not Responding or Responding Incorrectly When Used Wirelessly


  • When using the Joy-Con controllers wirelessly, characters seem to move on their own or do not respond correctly.

  • When used wirelessly, the Joy-Con controllers respond intermittently.

  • The Joy-Con controller appears to lose connection with the console.


What to Do:

Try these steps:

  1. Ensure your console has the latest system version.

  2. Ensure the Joy-Con controllers are charged.

  3. Decrease the distance between the Joy-Con and the Nintendo Switch console.

  4. Ensure that the Nintendo Switch console is placed to minimize interference with the Joy-Con. It is best if the Nintendo Switch console is placed out in the open and that it is not:

    • Behind a TV

    • Near an aquarium

    • Placed in or under a metal object

    • Pressed against a large amount of wires and cords

    • Within three to four feet (1-1.5 metres) of another wireless device, such as a wireless speaker or a wireless access point.

  5. If the issue occurs while a Bluetooth audio device is connected, disconnect the Bluetooth audio device.

    • No more than two wireless controllers can be connected while a Bluetooth audio device is connected.

  6. Check for possible sources of interference and turn them off. Interference can be caused by devices, such as:

    • Laptops, tablets, etc.

    • Wireless headsets

    • Wireless printers

    • Microwaves

    • Wireless speakers

    • Cordless phones

    • USB 3.0-compatible devices such as hard drives, thumb drives, LAN adapters, etc.

    In most cases it will be enough to move these devices three to four feet (1-1.5 metres) away from the Nintendo Switch console and/or Joy-Con controllers. However, if you continue to experience this issue, please turn these devices off while using the Nintendo Switch console.