Nintendo Support

Joy-Con Do Not Charge While Attached to the Charging Grip

Description:

One of both Joy-Con controllers do not charge while attached to the Joy-Con Charging Grip.

Additional Information:

  • The Joy-Con Grip (model No. HAC-011) is included with the Nintendo Switch bundle and allows you to combine both Joy-Con into a traditional-style controller. This included accessory does not support charging the Joy-Con controllers.

  • The Joy-Con Charging Grip (model No. HAC-012) is sold separately and allows you to keep playing while you are charging your Joy-Con.

  • While the Joy-Con controllers are charging, the recharge LED on the Charging Grip will remain lit. Once they are fully charged, the recharge LED will shut off.

Important:

If the Joy-Con Charging Grip is not working while it is connected to the USB ports on the Nintendo Switch dock, troubleshoot the dock by clicking here.

What to Do:

  1. Reset the AC adapter by disconnecting it from both ends for at least 30 seconds.

    • While performing this step, verify you are using the Nintendo Switch AC adapter (model No. HAC-002) and check for any cuts, kinks, frayed cables, etc.

    • If any damage is found, or if a different charger is being used, replacing it with the correct accessory may resolve the problem.

  2. Verify that the Joy-Con controllers can be charged while attached to the Nintendo Switch console.

    • Attach the Joy-Con to the console and connect the Nintendo Switch AC adapter.

    • From the HOME Menu, select "Controllers." The screen will indicate that the console and Joy-Con are charging.

      • If the Joy-Con are unable to charge, continue to troubleshoot for power issues.

  3. Verify you are using the Nintendo brand Joy-Con Charging Grip (model No. HAC-012), then attach the Joy-Con controllers to it.

    • If a different accessory is being used to charge the Joy-Con, replacing it with the correct one (model No. HAC-012) may resolve the problem.

  4. Connect the Nintendo Switch AC adapter to the Charging Grip, then directly to a wall outlet.

    Important:

    • While the Joy-Con are charging, the recharge LED beside the USB connector on the Charging Grip will power on.

    • Once the Joy-Con battery is fully charged, the recharge LED on the Charging Grip will power off.

Did the recharge LED beside the USB connector on the Charging Grip power on?

  • Yes
    • While the Charging Grip is connected to the AC adapter, verify that the Joy-Con are charging.

      • Go to the HOME Menu and select "Controllers." The screen will indicate that the Joy-Con are charging.

    • Situation Not Resolved:

      • If either Joy-Con are unable to charge using the Charging Grip, but they charge correctly while attached to the console, the Joy-Con Charging Grip may need to be inspected. Please contact our Customer Support for further support.

  • No
    • Check the battery charge on the Joy-Con.

      • If the battery charge for the Joy-Con is approximately full, then it is normal for the Joy-Con to stop charging and the recharge LED will shut off.

      • If the battery charge is not nearly full, and the recharge LED on the Charging Grip is not lit, the Joy-Con Charging Grip may need to be inspected.

        Please contact our Customer Support for further support.

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