The information in this article can help you when the control sticks on the Joy-Con controller do not respond correctly.
These steps may fix your issue. If your problem isn’t resolved, you can set up a repair for your Joy-Con.
Prior to troubleshooting a controller, we strongly recommend you verify that the control stick configuration is set to the standard inputs.
You can tell that a controller's stick inputs have been remapped because throughout different menus, a wrench icon will be displayed beside the in-use controller at the bottom-left corner of the console screen.
Button Mapping: Joy-Con controllers attached to the system showing a wrench icon
Button Mapping: Joy-Con controllers detached from the system showing a wrench icon
If the control sticks on Nintendo Switch Lite are not responding correctly, see Control Sticks Are Not Responding on Nintendo Switch Lite.
If the control sticks on a Nintendo Switch Pro Controller are not responding correctly, see Control Sticks Are Not Responding Correctly on Nintendo Switch Pro Controller.
Note: The Joy-Con cannot be attached to Nintendo Switch Lite. However, they can be used as wireless controllers with Nintendo Switch Lite.
What to do
With the Joy-Con attached to the console, verify that they register correctly as attached within the Controllers screen, accessible from the HOME Menu.
If the Joy-Con are not registering correctly on the console, please read Joy-Con Not Recognized or Not Registering While Attached to the Console.
Ensure your console has the latest system update.
Ensure the Joy-Con controllers have the latest controller firmware installed.
Remove any skins or covers from the problematic Joy-Con, if any, and calibrate the control sticks.
If the issue is occurring with a specific game or application, try the following:
Check for any available software updates for that game.
Check the electronic manual for that game. Some game, such as Mario Kart 8 Deluxe, support in-game tilt controls. If these are activated, it may seem as if the control sticks are not responding correctly. If this is the case, the in-game tilt controls may need to be deactivated.
Situation not resolved
If the control sticks cannot be calibrated, the non-working Joy-Con controller may need to be inspected. Do not send in the console.
If the Joy-Con registers correctly as being attached to the console but the control sticks are not responding correctly, the non-working Joy-Con controller may need to be inspected. Do not send in the console.
If the issue persists with the Joy-Con control sticks, the Nintendo Switch console may need to be inspected. Please click here to contact us for further support.