General Problems with Downloaded Software (Freezing, Not Responding, etc.)

Description:

When trying to start a physical or downloaded game on a Nintendo Switch console, there is a long load time, a long lag, the console freezes or it will not respond.

Additional Information:

If a specific error code or error message is displayed, search for it within the knowledge base and follow the steps therein.

Possible Solutions:

• Restart the Nintendo Switch console by holding down the POWER Button for at least three seconds, then selecting "Power Options" > "Restart".

  • If the console is not responding, hold down the POWER Button for twelve seconds in order to force the console to shut down. Then power it on again.

• Perform a system update.

• Check for any software updates for the problematic game.

• Check for corrupt data.

• Delete the problematic software and then redownload it.

• If the issue persists and a microSD card is being used with the console, try the following:

  • Format the microSD card.

  • Replace the microSD card.

  • Remove the microSD card and download the game directly to the system memory.

Situation Not Resolved:

If the issue persists, please contact us for additional support.