Nintendo Support

General Problems with Downloaded Software (Freezing, Not Responding, etc.)


When trying to start a physical or downloaded game on a Nintendo Switch console, there is a long load time, a long lag, the console freezes or it will not respond.

Additional Information:

If a specific error code or error message is displayed, search for it within the knowledge base and follow the steps therein.

Possible Solutions:

  • Restart the Nintendo Switch console by holding down the POWER Button for at least three seconds, then selecting "Power Options" > "Restart".

    • If the console is not responding, hold down the POWER Button for twelve seconds in order to force the console to shut down. Then power it on again.

  • Perform a system update.

  • Check for any software updates for the problematic game.

  • Check for corrupt data.

  • Delete the problematic software and then redownload it.

  • If the issue persists and a microSD card is being used with the console, try the following:

Situation Not Resolved:

If the issue persists, please contact us for additional support.

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