When trying to start a physical or downloaded game on a Nintendo Switch console, there is a long load time, a long lag, the console freezes or it will not respond.
If a specific error code or error message is displayed, search for it within the knowledge base and follow the steps therein.
Restart the Nintendo Switch console by holding down the POWER Button for at least three seconds, then selecting "Power Options" > "Restart".
If the console is not responding, hold down the POWER Button for twelve seconds in order to force the console to shut down. Then power it on again.
Perform a system update.
Check for any software updates for the problematic game.
Check for corrupt data.
If the issue persists and a microSD card is being used with the console, try the following:
Situation Not Resolved:
If the issue persists, please contact us for additional support.