Nintendo Support

Forgetting Your Parental Controls PIN

Follow the advice below if you forget your Parental Controls PIN.

You can confirm your PIN using the Nintendo Switch Parental Controls smart device app, if it's linked to the console. Your PIN is also sent to you via email when you set it up or change it. You can do this even if you delete the app.

If the console isn't linked to the app, you can receive a master key that lets you choose a new PIN.

If the Nintendo Switch Parental Controls app is linked

You can confirm your current PIN by going to "Settings" in the Nintendo Switch Parental Controls app and selecting "PIN".

If the Nintendo Switch Parental Controls app is not linked

You'll have to set a new PIN using the console.

  1. On the HOME Menu you can either touch the wide, orange Parental Controls icon or open System Settings and select "Parental Controls", then "Set Parental Controls". 

  2. Then select "Forgot PIN" on the PIN entry screen by pressing the + Button or the − Button. 

  3. You'll receive an enquiry number, which you can provide to Customer Support to receive a master key which is used to reset your PIN. 

  4. Please contact Nintendo Customer Service to receive the master key. When getting in contact, please make sure to have your Nintendo Switch console available. 

  5. Select "Enter Master Key" to input the key provided by Customer Support and choose a new PIN. 

Caution when resetting your PIN

If you enter a master key to reset your PIN while the Nintendo Switch Parental Controls app is linked to the console, the app will be unlinked, and play activity and play time restriction settings will be deleted.

Console settings for gameplay restrictions will continue to exist.