Nintendo Support

Error Codes: 2002-3500 - 2002-3999

Description:

  • An error code is received while playing a game on Nintendo Switch or when starting up the console.

  • Error codes: 2002-3500 to 2002-3999.

What to Do:

  1. Restart the console by holding down the POWER Button for three seconds, then selecting "Power Options" > "Restart".

    • If the console is not responding, hold down the POWER Button for at least twelve seconds to force the console to shut down, then power it back on.

  2. Ensure your console has the latest system version.

  3. If the issue persists, restore the console to factory settings without deleting save data.

Situation Not Resolved:

If the error persists, the Nintendo Switch console may need to be inspected. Please click here for further support from Nintendo Customer Service.