Nintendo Support

Error Code: 9001-9258

Steps for when you try to redeem a Nintendo eShop card or download code through the Shop Menu website, but receive error code 9001-9258 and the message "An error has occurred. Please try again later."

Note: This error indicates that there is likely a temporary service outage related to Nintendo eShop.

What to do

  • Visit Nintendo's Network Status page and check for any posted service maintenance or outages.

  • Once the Nintendo eShop maintenance has ended, try to connect to Nintendo eShop again.

Situation not resolved

If there is no maintenance or outage posted, and you have experienced this issue for an extended amount of time, please contact us for additional support.

Still need assistance?

Chat to our Customer Service Team