Nintendo Support

Error Code: 2813-9310

The information in this article can help you if:

  • The error code 2813-9310 is displayed when attempting to make a purchase using PayPal in Nintendo eShop for Nintendo Switch.

  • You receive the error message "An error occurred when using PayPal. Please try again".

Note: This error indicates that there may be an issue with your PayPal account.

Possible solutions

Unlink your PayPal account from your Nintendo Account, then relink it and try making the purchase again.

Situation not resolved

If the error persists, make note of the enquiry number provided with the error message and contact PayPal customer support for assistance.

As an alternative to using PayPal, you may use other payment methods, such as a credit card, or try making the purchase through the оfficial Nintendo website.