You are unable to redeem a Nintendo eShop Card and receive the error code 2813-6838.
What to Do:
Verify that you are entering the number from the Nintendo eShop Card correctly.
If the error continues, this may indicate a delay in activating certain cards. Please wait 24 hours and then try again.
Situation Not Resolved:
If the issue persists for more than 24 hours, please contact us for support.