Nintendo Support

Error Code: 2802-9998


  • When trying to trim a captured video from the Album on Nintendo Switch, error code 2802-9998 is displayed. 

  • During video playback within the Album, the audio is fine but there is no image. 

Additional Information:

This error may occur when a captured video file has become corrupted, or when trying to view an unsupported video file on Nintendo Switch. For example, trying to view a video recorded on another device such as a mobile phone.

What to Do:

  1. Ensure your console has the latest system update

  2. Restart the console by holding down the POWER Button for three seconds, then select "Power Options" > "Restart." 

  3. Attempt to edit or trim your gameplay video again, and ensure that the video file was captured on Nintendo Switch. 

Situation Not Resolved:

If the error persists, it's very likely that the video file is corrupted. The only option is to delete the problematic video file.