Nintendo Support

Error Code: 2162-0002

The information in this article can help you if error code 2162-0002 is displayed while using a Nintendo Switch console.

Complete these steps

Restart the console by holding down the POWER Button for three seconds, then selecting "Power Options" and then "Restart".

  • If the console does not respond, hold down the POWER Button for twelve seconds to force it to shut down. Then power it on again.

Was the error displayed again?

Situation Not Resolved:

If the console cannot start without the same error continuing to occur, the Nintendo Switch console may need to be inspected. Please click here for further support.

  • No:
    • For optimal performance, check for the following:

      • Ensure that your console has the latest system version.

      • Verify you are using licensed accessories and controllers with your console.