Nintendo Support

Error Code: 2002-4690

Description:

  • An error code is displayed when downloading software or when trying to update a game on Nintendo Switch.

  • Error code: 2002-4690.

Additional Information:

If a microSD card is inserted on the console, the save location will default to the microSD card when downloading or redownloading software.

What to Do:

If the error is still being displayed?

Is a microSD card inserted in the console?

Yes

Did the error occur again?
  • Yes
    • Situation Not Resolved:

      If the error persists even while downloading directly to the system memory, then the Nintendo Switch console may need to be inspected.

      Please click here for further support.

  • No
    • If the error is occurring only while using a microSD card, try the following:

      • Format the microSD card.

        • Important: Once formatted, the information on the microSD card cannot be recovered. If screenshots are stored on the microSD card, be sure to first back up the information on a computer.

        • If downloadable software was saved to the microSD card, it can be redownloaded using the same Nintendo Account where it was purchased.

      • Use a different microSD card.


No

  • Situation Not Resolved:

    • If the error persists and a microSD card is not being used, then the Nintendo Switch console may need to be inspected. Please click here for further support.