Nintendo Support

Download Does Not Progress While in Sleep Mode

The information in this article can help when you try to download content on your Nintendo Switch system while it is in sleep mode, but the download does not appear to begin or progress. 

Software and add-on content can be downloaded to your Nintendo Switch system while it is in sleep mode when it is connected to the Internet and there is sufficient space on the system memory or inserted microSD card. Downloads can also be initiated from your PC or smartphone while the system is in sleep mode. 

What to do 

  1. Ensure your system has the latest system update.

  2. Restart the console by holding down the POWER Button for at least 3 seconds, then select Power Options and then Restart

  3. Confirm your system has an active Internet connection. 

    • If you are connected to your wireless router over Wi-Fi, make sure the system remains in range of the router when it is placed in sleep mode with no metal or electronic equipment in between. 

  4. If you are connected to the Internet via a wired (LAN) connection, go to System Settings and select Sleep Mode, then turn On the setting “Maintain Internet Connection in Sleep Mode”. 

  5. Verify the current amount of storage space on your Nintendo Switch system. If you do not have enough space to complete the download, follow our options to expand the available memory or free up currently used storage space

Situation not resolved 

Try completing the download with your system on and out of sleep mode. If the issue persists when not in sleep mode, follow our steps for when Download of Software or Update Data is Stuck.