The Nintendo Switch console does not seem to charge, or the battery charge continues to go down despite being connected to the AC adapter.
The console battery does not last very long despite charging for several hours.
The Nintendo Switch console takes approximately 3 hours to fully charge when the console is powered off or in sleep mode. Charging time will be longer if the console is in use.
When fully charged, the battery duration for the console can last approximately 3 hours. This will vary depending on the software application and functions being used.
What to Do:
Power off the console and reset the AC adapter by unplugging it from both ends. Leave the AC adapter unplugged for at least 30 seconds.
While it is unplugged, verify that the original Nintendo Switch AC adapter is being used (model No. HAC-002).
If a different power source is being used, or if the original AC adapter is damaged, replacing it with the official Nintendo accessory may resolve the problem.
Connect the original AC adapter to the console and then directly to a wall outlet.
When the AC adapter is first plugged into the console, the console screen will power on and the battery charging indicator will be displayed on the upper right corner of the screen.
If the battery charge on the console is almost depleted when the AC adapter is first plugged in, the screen will remain off and a charging indicator will be momentarily displayed on the top left corner of the console screen. Allow the console to charge for at least 15 to 30 minutes, then press the POWER Button to boot it up.
Situation Not Resolved:
If the battery charge does not last very long once the AC adapter is removed, then there could still be an issue with the console or with the AC adapter. If possible, test the console using a second Nintendo Switch AC adapter.
If the console battery charges correctly while using another AC adapter, then the original Nintendo Switch AC adapter will need to be replaced. Please contact Nintendo Customer Service for further assistance.
If the console will still not hold a charge even while using a different AC adapter, or if another AC adapter is unavailable, the Nintendo Switch console will need to be repaired. For testing purposes, please include the original AC adapter. Please contact Nintendo Customer Service for further assistance.