Question: I have selected pick-up for my order. When will my order be ready for collection?
Answer: You will receive an email notifying you once your order is ready for collection. This email will come as a separate email after your order confirmation email.
Question: Do I need to provide any evidence when collecting my order?
Answer: For all pick-up orders please provide the email confirming that your order is ready for collection as proof of purchase and a form of photo ID, such as your driver’s license or passport.
Question: Where are your store pick-up locations?
Answer: We have one collection point at Nintendo Australia’s Parts and Repairs Store, located at the following address: 804 Stud Rd, Scoresby, VIC 3179, Australia
Question: What are the opening hours for Nintendo Australia’s Parts and Repairs Store?
Answer: Nintendo Australia’s Parts and Repairs Store is open Monday to Friday between 9AM and 4:30PM excluding public holidays in Victoria, Australia. The Parts and Repairs Store is closed on Victorian public holidays.
Question: I have selected pick-up but I am no longer able to collect my order. Can I change my order to be delivered instead?
Answer: Once you have submitted an order you cannot change the form of delivery on My Nintendo Store. If you have any questions about shipping, please contact our Customer Service Centre using the online orders email address provided on your emailed invoice.
Question: How long do I have to collect my order once it is ready for collection?
Answer: Orders will be kept for one month after the order is ready for collection. After this time the order may need to be cancelled. In the event the one-month limit is exceeded, our Customer Service Centre may call to confirm or cancel your order.