Nintendo Support

Can't find any Wi-Fi Network

Note: Before continuing, it is recommended you verify the following information for the wireless network:

  • The SSID (network's name)

  • The wireless password if a password is required


  1. Restart the Nintendo Switch console. To restart the console, press the POWER Button for three seconds, and then select "Power Options," followed by "Restart."

  2. Disable Sleep Mode temporarily and fully deplete the battery of your Nintendo Switch console.

    1. From the HOME Menu select System Settings.

    2. Scroll down the options on the left and select Sleep Mode.

    3. To disable Auto-Sleep while using the console screen, select Never.

    4. Now allow the console to continue running until the battery is fully depleted and it powers off automatically.

    5. Recharge the console battery using the Nintendo Switch AC Adapter.

    6. Power on the console once the battery is fully charged.

    7. On the Nintendo Switch console, select System Settings on the HOME Menu.

    8. Select Internet, and then Internet Settings

      • The Nintendo Switch will automatically search for near-by Wi-Fi signals. 

    9. Monitor if the console can now locate a network. If the above troubleshooting makes no change, please follow the steps below:

  3. Complete a manual set-up of the Nintendo Switch internet connection settings.


How to Manually Set Up an Internet Connection

Important Note

  • Before beginning please temporarily relocate yourself and the console into the same room as your network device (e.g. Wireless Router). This is to eliminate any potential wireless interference from occurring. Once you have connected to the internet and successfully completed a System Update the console can be used within your home as normal.

  • Please note: Nintendo does not recommend the use of Wireless Repeaters (extenders). Please ensure you are connecting directly to the network device (Router) through which your internet connection enters the home.

Before starting the process of manually setting up an Internet Connection on the Nintendo Switch you will need to obtain specific information from both your PC and Network Device (Router).

The following steps differ when using a Windows or Mac Operating System.

  1. How to obtain information from a Windows Operating System* (If you have a Mac Device ignore this and continue to Step 2): Using your PC, first locate your network's IP address information.

    Windows 10:

    • Select the start bar in the lower-left corner, and type cmd into the search bar.

    • Select "Command Prompt".

    • Type ipconfig/all and press Enter

    • Your network’s IP information should now be displayed. Please record all the following information.

      • Default Gateway

      • Subnet Mask

      • DNS Servers (Primary and Secondary)

    Windows 8:

    • Point your mouse to the upper-right corner of the screen, move the mouse pointer down, and then click "Search".

    • Enter cmd into the search box, and select "Command Prompt".

    • Type ipconfig/all and press Enter

    • Your network’s IP information should now be displayed. Please record all the following information.

      • Default Gateway

      • Subnet Mask

      • DNS Servers (Primary and Secondary)

    Windows 7:

    • Select the Start button located in the bottom left corner.

    • Type Run into the Start Menu search and press Enter. (If no search is present, a "Run" option should be present instead).

    • Type CMD and press Enter.

    • Type ipconfig/all and press Enter.

    • Your network’s IP information should now be displayed. The following may be used when connecting your Nintendo system online. Please record all the following information.

      • Default Gateway

      • Subnet Mask

      • DNS Servers (Primary and Secondary)

  2. How to obtain information from a Mac Operating System* (If you have a Windows Device ignore this and continue to Step 3):

    • Select "System Preferences" from the Apple Icon in the top left corner.

    • Select "Network" under "Internet and Network"

    • On the left side, select the type of connection you are using (Airport, Ethernet, etc.) The active connection should say "Connected".

    • Select "Advanced".

    • Click the TCP/IP button.

    • The router’s IP address is listed as "Router".

    • Your network’s IP information should now be displayed. The following may be used when connecting your Nintendo system online. Please record all the following information:

      • Default Gateway

      • Subnet Mask

      • DNS Servers (Primary and Secondary, under the DNS button)

  3. Again using your PC, now access and locate your network device’s (Router) wireless network settings (WLAN). For assistance accessing, navigating and making changes to your network device’s (Router) wireless network settings (WLAN), please refer to the product manual for your router, the router manufacturer’s website or contact the router manufacturer directly. Your network’s wireless information (WLAN) should now be displayed. The following may be required when connecting your Nintendo system online. Please record all the following information:

    • SSID

    • Wi-Fi network’s security encryption type*

    • Wi-Fi network’s security key

    • Broadcast Channel (wireless channel)

    *Please note the Nintendo Switch console supports WEP, WPA-PSK(AES), and WPA2-PSK(AES). If your router is using a different security type (e.g. WPA- PSK(TKIP)), you will need to change this security type within your router's settings.

  4. Please change your router’s broadcast (wireless) channel setting to 1 or 11. By default, most routers broadcast on channel 6, which overlaps with other channels and may be weaker. Please note: manually selecting a specific channel may disable the ‘auto’ channel mode that certain router brands and models use by default. This ‘auto’ mode is not recommended for use with our products.

Now follow the steps below using your Nintendo Switch and the information gathered from your PC and Network Device (Router).

  1. On the console, press the HOME Button to open the HOME Menu, then open "System Settings".

  2. Select "Internet" then "Internet Settings".

  3. The console will search for and display a list of available networks. Scroll to the bottom of this list and select "Manual Set-Up".

  4. Select "SSID" and enter your Wi-Fi network’s name (case-sensitive) from the information recorded earlier. Once the SSID has been entered select "OK".

  5. Select "Security" and select your encryption method, then enter in your Wi-Fi network’s security key) from the information recorded earlier. Then tap "OK".

    • *Please note the Nintendo Switch console supports WEP, WPA-PSK(AES), and WPA2-PSK(AES). If your router is using a different security type (e.g. WPA-PSK(TKIP)), you will need to change this security type within your router's settings.

    • For assistance finding or changing your Wi-Fi network’s security key or encryption type, please refer to the product manual for your router, the router manufacturer’s website or contact the router manufacturer directly.

  6. Select "IP Address Settings" then select "Manual".

  7. Now enter the following information, ensuring you enter the "." between each set of numbers:

    • Select "IP Address" and enter your default gateway, from the information recorded earlier. However, you must add 20 to the default gateway address listed in the network settings located earlier on your PC.

      Example: If your default gateway is displayed as 192.168.0.1, you will enter the IP Address into the console as 192.168.0.21

    • Select "Subnet Mask" and enter the subnet mask, from the information recorded earlier, as it appears in your network settings. Often, this is 255.255.255.0. Then select "OK".

    • Select "Gateway" and enter the default gateway, from the information recorded earlier, exactly as it appears in your network settings. Then select "OK".

  8. Select "DNS Settings" then select "Manual".

  9. Now enter the following information, ensuring you enter the "." between each set of numbers:

    • Select "Primary DNS" and enter the first DNS address listed on your Windows IPCONFIG or Macintosh Network dialog box found on your PC (alternatively it can be obtained from within your routers settings or you may need to contact your internet provider to obtain this information). Then select "OK" to return to the DNS screen.

    • Select "Secondary DNS" and enter the second DNS address listed on your Windows IPCONFIG or Macintosh Network dialog box found on your PC (alternatively it can be obtained from within your routers settings or you may need to contact your internet provider to obtain this information). Then select "OK" to return to the DNS screen.

  10. If you are using a proxy server, select "Proxy Settings", and enter in your proxy information (most do not require this– if not required continue to Step 11).

  11. Next Enter the appropriate MTU value for your network (default value is 1400). Please note most users do not need to alter this value – if not required continue to Step 12.

  12. Select "Save".

  13. Select "Connect to This Network" and a connection test will be performed.

  14. If this test succeeds the process is completed and the Nintendo Switch is now connected to your internet connection. However if the connection test failed, please reread this guide again and ensure you have completed all steps as outlined above correctly. If any steps have been missed or overlooked your console may not be able to connect to the internet.

    • Once you have completed the Manual Set-Up of the internet connection settings if you are still having problems please place the IP Address you have created for the console into your router's DMZ settings. For instructions on how to do this please refer to the routers product manual or contact your router manufacturer directly.

    • Once you have created a DMZ for the Nintendo Switch in the router's settings please reattempt a connection test on the console again using the same manual connection you created earlier.


Ensure you follow all steps listed above - failure to do so will prevent a successful internet connection from occurring with your product.

Please note: You will need to manually change and enter the DNS information during this step as follows, ensuring you enter the "." between each set of numbers: 

Tap "Primary DNS" and enter 8.8.8.8, then tap "OK" to return to the DNS screen.

Tap "Secondary DNS" and enter 8.8.4.4, then tap "OK" to return to the DNS screen.

If you are still unable to connect, this may indicate an issue related to the network environment or router being used. If you would like to continue troubleshooting potential issues related to the router, please refer to the routers product manual or contact your router manufacturer for assistance with performing the following steps:

  • Updating the router's firmware.

  • Resetting the router back to its factory default settings

If you are still unable to connect, we would recommend connecting at a different location or access point. 

Please note we recommend connecting to the internet via a fixed line broad band connection, in conjunction with a wireless router.  If possible, please avoid connecting via different methods (for example a 'hot spot' on your smart device), as this may be contributing to your issues.