This article can help you when save data cannot be backed up automatically on your Nintendo Switch system and the following error message appears next to a game title in the Save Data Cloud menu: “An error has occurred.”
Important: Prior to a Nintendo Switch system update released on April 6, 2021, automatic save data backup for a game could sometimes stop due to an error. It is necessary to take certain steps to allow automatic save data backup to continue if this error occurred for one of your games. After updating your system to version 12.0.0 or higher, follow the steps below to check if the error is occurring for any of your games and resolve the error.
A Nintendo Switch Online membership and an Internet connection is required to back up save data to Save Data Cloud.
Some games and applications do not support Save Data Cloud backup.
Complete these steps
Ensure your console has the latest system update.
From the HOME Menu select System Settings, then Data Management, then Save Data Cloud.
Select the user whose save data backups you are checking.
Scroll through the list of game titles with save data backup functionality and check if any of them show “An error has occurred.”
If there are no errors in this list, then there has not been an interruption in your automatic save data backups.
Select a game that has the error and confirm that the date and time of the console save data matches what you want to back up to the Save Data Cloud.
If this issue is occurring, then automatic save data backup has stopped at a certain point in the past, so it is highly likely that the save data on the console is newer. You can also start the game title from the HOME menu to confirm that you wish to back up the current save data.
Select Back Up Save Data to manually back up the console save data and resume the automatic backup process.
If you would prefer to overwrite the console save data with the older save data that has been backed up, select Download Save Data. The current console save data cannot be recovered if you do this.
Repeat these steps with any other users and game titles on the system to confirm that all errors have been resolved and automatic save data backup has resumed.
Situation not resolved
If you are unable to back up your save data after following these steps, select View Details to view the reason the save data cannot be backed up. Save data backup may not be possible if:
You are currently not connected to the Internet
The user does not have an active Nintendo Switch Online membership
If the game you’ve selected is currently being played