Nintendo Support


You are unable to redeem a download code, and you receive the error code 2813-0040.

Additional Information:

This error code indicates that the download code you entered has already been redeemed.

What to Do:

  • If you have already attempted to redeem the download code, check the HOME Menu to ensure the title is not already downloading. 

  • If the title is not downloading, attempt to redownload the title from the Nintendo eShop. 

  • If you have confirmed the title is not already installed on the system, and not available for redownload, attempt to redeem the download code again. 

  • Verify that you are entering your download code correctly.

    • Games - The download code must be redeemed on the Nintendo eShop.

      • The download code is a 16-digit code that is printed on the receipt or card you received when you made the purchase. (Codes included in system bundles are printed on an insert inside the packaging.) 

      • Some retailer cards for Nintendo Switch software include both a Control Number and a Download Code. Make sure that you are entering the Download Code and not the Control Number. 

      • Games can only be redeemed on the system they’re intended for. (For example, Nintendo Switch games can only be redeemed on a Nintendo Switch system). 

    • If some numbers are hard to read, try entering similar numbers. (For example, a 0 may look like an 8, a 5 may look like a 2, etc). 

  • Verify that the country setting on your system is correct on your Nintendo Switch.

    • A download code can only be redeemed on a Nintendo eShop set to the same region as the game. (For example, a code sold for use in Japan can only be redeemed with a Nintendo Account and/or Nintendo eShop also set to Japan.) 

    • If you are attempting to use a download code or system from a different region (a North American download code with a Australian system, for example), the download code will not work. 

  • Check your previously downloaded titles in the Nintendo eShop. If you already redeemed the download code, you can re-download the game on your Nintendo Switch without re-entering it. 

  • If the download code is still not working, it may not have been activated correctly at the store. Please check with the retailer that provided the code. 

Situation Not Resolved:

If you would like further assistance with the Nintendo Switch console, please contact Nintendo Customer Service.