Nintendo Support

2811-7001

While trying to use an online service such as the Nintendo eShop on Nintendo Switch, error code 2811-7001 is displayed.

Additional Information:

This error code indicates an error occurred when connecting to the service, likely the result of the network environment.

This error may be the result of the DNS used, or issue related to wireless interference, weak signal strength, or an unresponsive router.

Possible Solutions:

  • Review our Network Status page for any noted outages.If you find notice of maintenance or a service outage, please try again after services have returned to normal. 

  • Restart the Nintendo Switch console.Hold down the POWER Button for three seconds, then select "Power Options" > "Restart." 

  • Power cycle your home network.Restarting your network devices may resolve this issue if it is related to the devices being unresponsive. 

  • Manually enter an alternate DNS.If the DNS you are attempting to use is not working, entering an alternate DNS may resolve this issue.

    Important:

    The following are public DNS provided by Google and are subject to Google's Terms of Service. If you prefer to not use this service, doing an Internet search for "public DNS" will provide you with several other options you can use.

    If you wish to use your own DNS servers, you may do so by entering in the DNS servers found in your network settings.

    Complete These Steps:

    1. From the "Advanced Settings" page of your network connection's settings, select "DNS Settings." 

    2. Select "Manual." 

    3. Select "Primary DNS," and then hold down the B Button to delete the DNS (it defaults to zeros). 

    4. Enter 8.8.8.8 as the primary DNS, and then select "OK." 

    5. Select "Secondary DNS," and then hold down the B Button to delete the existing DNS. 

    6. Enter 8.8.4.4 as the secondary DNS, and then select "OK."  

  • Move the Nintendo Switch console closer to the wireless router.If possible, place the Nintendo Switch within 10 to 15 feet of the wireless router to improve the signal strength during troubleshooting.

    • It may be helpful to remove the Nintendo Switch console from the Nintendo Switch dock while troubleshooting, and then return the console when troubleshooting is complete. 

  • Move any metal objects or electronic devices away from your Nintendo Switch console and wireless router.Metal objects and electronic devices may interfere with wireless signals. If you have any of these, such as filing cabinets, speakers, power strips, glass, or cordless phones, next to your console or wireless router, move them away. 

  • Connect to the Internet at a different location or access point. 

Situation Not Resolved:

If you would like further assistance with the Nintendo Switch console, please contact Nintendo Customer Service.

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