Nintendo Support

2613-1400

You are unable to make a purchase using a credit card on the Nintendo eShop and receive the error code 2813-1400.

What to Do:

Review support.nintendo.com/networkstatus for the most up-to-date maintenance and server status information, and then try to make your purchase after the posted maintenance has ended.

Situation Not Resolved:

If the error persists, and there is no notice of Nintendo eShop maintenance, wait a while and try again later.

If you would like further assistance with the Nintendo Switch console, please contact Nintendo Customer Service.

Still need assistance?

Chat to our Customer Service Team