Nintendo Support

2160-8006 - 2160-8007

You are unable to complete a connection test, and you receive the error code 2160-8006 or 2160-8007.

Additional Information:

  • This error code indicates the console was unable to connect to our services during a connection test. 

  • This error may be the result of the DNS used, a slow Internet connection, wireless interference, or a weak wireless signal from the router. 

  1. Restart the Nintendo Switch console.

    Hold the POWER Button down for three seconds, and then select "Power Options" followed by "Restart." 

  2. Manually enter an alternate DNS.

    If the DNS you are attempting to use is not working, entering an alternate DNS may resolve this issue.

    Important:

    The following are public DNS provided by Google and are subject to Google's Terms of Service. If you prefer to not use this service, doing an Internet search for "public DNS" will provide you with several other options you can use.

    If you wish to use your own DNS servers, you may do so by entering in the DNS servers found in your network settings.

    Complete These Steps:

    1. From the "Advanced Settings" page of your network connection's settings, select "DNS Settings." 

    2. Select "Manual." 

    3. Select "Primary DNS," and then hold down the B Button to delete the DNS (it defaults to zeros). 

    4. Enter 8.8.8.8 as the primary DNS, and then select "OK." 

    5. Select "Secondary DNS," and then hold down the B Button to delete the existing DNS. 

    6. Enter 8.8.4.4 as the secondary DNS, and then select "OK." 

  3. Move the Nintendo Switch console closer to the wireless router.

    If possible, place the Nintendo Switch within 10 to 15 feet of the wireless router to improve the signal strength during troubleshooting.

    • It may be helpful to remove the Nintendo Switch console from the Nintendo Switch dock while troubleshooting, and then return the console when troubleshooting is complete. 

  4. Power cycle your home network.

    Restarting your network devices may resolve this issue if it is related to the devices being unresponsive. 

  5. Move any metal objects or electronic devices away from your Nintendo Switch console and wireless router.

    Metal objects and electronic devices may interfere with wireless signals. If you have any of these, such as filing cabinets, speakers, power strips, glass, or cordless phones, next to your console or wireless router, move them away. 

  6. If supported by your router, connect to a different wireless band.

    Many routers support both the 2.4Ghz and 5Ghz frequency bands. If your router supports both, set up a new Internet connection and connect to the band you are not currently connecting to. Many routers will have default SSID names that label whether the connection is 2.4Ghz or 5Ghz, but if you're not sure, you can review this information within your router's settings

Situation Not Resolved:

If you are still unable to connect, this may indicate an issue related to the network environment or wireless router being used.

If you would like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps:

  • Updating the wireless router's firmware 

  • Resetting the router back to its factory default settings 

If you would like further assistance with the Nintendo Switch console, please contact Nintendo Customer Service.

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