Nintendo Support

2137-8035

The information in this article can help you when you're unable to complete a download on your Nintendo Switch console and receive the error code 2137-8035.

Important: A USB LAN Adapter can be connected to Nintendo Switch Lite using a licensed accessory, such as the Dual USB PlayStand for Nintendo Switch Lite from HORI.

Note

  • This error code indicates the connection has likely timed out during a download.

  • This error may be the result of a slow Internet connection, wireless interference, or a weak wireless signal from the router.

     

Possible solutions

Are you using a Wireless or Wired Internet connection?
 

Wireless Connection

  • Create a new Internet connection.

Set up a new Internet connection, ensuring that you are attempting to connect to the correct network, and that you are receiving a strong wireless signal from the network.

  • Manually enter an alternate DNS.

If the DNS you are attempting to use is not working, entering an alternate DNS may resolve this issue.

Important

  • The following are public DNS provided by Google and are subject to Google's Terms of Service. If you prefer to not use this service, doing an Internet search for public DNS will provide you with several other options you can use.

  • If you wish to use your own DNS servers, you may do so by entering in the DNS servers found in your network settings.

Complete these steps

  1. Select Settings from the HOME Menu of your Nintendo Switch console.

  2. Select Internet, and then Internet Settings. Your Nintendo Switch will automatically search for nearby Wi-Fi signals.

  3. Select your network from the list of networks located under Registered Networks.

  4. Select Change Settings, then scroll down and select DNS Settings.

  5. Select Manual.

  6. Select Primary DNS, and then hold down the B Button to delete the DNS (it defaults to zeros).

  7. Enter 8.8.8.8 as the primary DNS, and then select OK.

  8. Select Secondary DNS, and then hold down the B Button to delete the existing DNS.

  9. Enter 8.8.4.4 as the secondary DNS, and then select OK.

 

  • Move the Nintendo Switch console closer to the wireless router.

If possible, place the Nintendo Switch within 10 to 15 feet of the wireless router to improve the signal strength during troubleshooting.

  • It may be helpful to remove the Nintendo Switch console from the Nintendo Switch dock while troubleshooting, and then return the console when troubleshooting is complete.

     

  • Power cycle your home network.

Restarting your network devices may resolve this issue if it is related to the devices being unresponsive.

  • Move any metal objects or electronic devices away from your Nintendo Switch console and wireless router.

Metal objects and electronic devices may interfere with wireless signals. If you have any of these, such as filing cabinets, speakers, power strips, glass, or cordless phones, next to your console or wireless router, move them away.

  • If supported by your router, connect to a different wireless band.

Many routers support both the 2.4Ghz and 5Ghz frequency bands. If your router supports both, set up a new Internet connection and connect to the band you are not currently connecting to. Many routers will have default SSID names that label whether the connection is 2.4Ghz or 5Ghz, but if you're not sure, you can review this information within your router's settings.

  • Situation still not resolved

If you are still unable to connect, this may indicate an issue related to the network environment or wireless router being used.

If you would like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps:

  • Updating the wireless router's firmware

    Resetting the router back to its factory default settings

    If you would like further assistance with the Nintendo Switch console, please contact us for additional support.

Wired (USB LAN Adapter) Connection

  • Power cycle your home network.

Restarting your network devices may resolve this issue if it is related to the devices being unresponsive.

  • Manually enter an alternate DNS.

If the DNS you are attempting to use is not working, entering an alternate DNS may resolve this issue.

Important

  • The following are public DNS provided by Google and are subject to Google's Terms of Service. If you prefer to not use this service, doing an Internet search for public DNS will provide you with several other options you can use.

  • If you wish to use your own DNS servers, you may do so by entering in the DNS servers found in your network settings.

     

Complete these steps

  1. Select Settings from the HOME Menu of your Nintendo Switch console.

  2. Select Internet, and then Internet Settings. Your Nintendo Switch will automatically search for nearby Wi-Fi signals.

  3. Select your network from the list of networks located under Registered Networks.

  4. Select Change Settings, then scroll down and select DNS Settings.

  5. Select Manual.

  6. Select Primary DNS, and then hold down the B Button to delete the DNS (it defaults to zeros).

  7. Enter 8.8.8.8 as the primary DNS, and then select OK.

  8. Select Secondary DNS, and then hold down the B Button to delete the existing DNS.

  9. Enter 8.8.4.4 as the secondary DNS, and then select OK.

  • Ensure other devices on the network have access to the Internet.

Try to connect online through the network with a device that has an Internet browser, and test to ensure you are able to browser the Internet. If other devices cannot connect online, the network itself may not have access to the Internet. If this occurs, contact your ISP or network administrator.

  • Situation still not resolved

If you are still unable to connect, this may indicate an issue related to the network environment or wireless router being used.

If you would like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps:

  • Updating the wireless router's firmware

  • Resetting the router back to its factory default settings

If you would like further assistance with the Nintendo Switch console, please contact us for additional support.

Still need assistance?

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