When trying to use an amiibo figure on Nintendo Switch, error code 2115-0096 is displayed.
What to Do:
Ensure your console has the latest system update.
Restart the console by holding down the POWER Button for three seconds, then select "Power Options" > "Restart."
Ensure nothing is obstructing the NFC touchpoint over the control stick on the right Joy-Con.
If a cover is being used on the right Joy-Con, remove it temporarily.
With the console undocked, attach the Joy-Con to the console.
Start the amiibo-compatible software and touch the amiibo to the NFC touchpoint.
**Reset the amiibo data.
Complete These Steps:**
From the HOME Menu select “System Settings,” then scroll down the menu on the left-hand side and select “amiibo.”
Select the data you would like to delete.
To delete game data only, select “Delete Game Data.”
To delete all data on the amiibo, select “Reset amiibo.”
Hold an amiibo figure to the NFC touchpoint on the Right Joy-Con controller.
If the Nintendo Switch Pro Controller is being used, the NFC touchpoint is located over the Nintendo Switch logo at the top-center of the controller.
Review the data to be deleted, then select “OK.”
Important: If a cover is being used on the right Joy-Con, remove it temporarily.
To continue, select “Reset,” then hold the amiibo steady on the NFC touchpoint until the data has been deleted.
Situation Not Resolved:
If the error persists, test another amiibo on the right Joy-Con, or test the original amiibo on a different right Joy-Con or on a Nintendo Switch Pro Controller.
If another amiibo works on the right Joy-Con, then the problem lies with the original amiibo and it will need to be replaced.
If the error persists when scanning the amiibo using the right Joy-Con, or if the amiibo can be scanned using a different Joy-Con or a Pro Controller, then the original right Joy-Con controller will need to be repaired.
If you would like further assistance, please contact Nintendo Customer Service.