Nintendo Support

2016-0601

An error code is received when trying to start a game on Nintendo Switch.

If a microSD card is inserted on the console, the save location will default to the microSD card when downloading or redownloading software.

Is a microSD card being used with the console?

Yes

  1. Power off the console. Remove the microSD card and verify that it is compatible with Nintendo Switch.

    • If the microSD card is not compatible with the console, replacing it with a compatible type may resolve the problem. 

    • If the microSD card inserted is type SDXC, in order to use it on the console, it is necessary to connect to the Internet and perform a system update. The system menu version will not necessarily change after this update. 

  2. If the microSD card cannot be read on Nintendo Switch, it may need to be formatted.

    Important:

    • Once formatted, the information on the microSD card cannot be recovered. If screenshots are stored on the microSD card, be sure to first back up the information on a computer. 

    • If downloadable software was saved to the microSD card, it can be redownloaded using the same Nintendo Account where it was purchased. 

  3. Once the microSD card is formatted, redownload the software from the Nintendo eShop.

    • If the error persists, try using a different microSD card. 

  4. If the error is still displayed when attempting to start the software, remove the microSD card and redownload the software directly to the system memory. 

Situation Not Resolved

If you would like further assistance with the Nintendo Switch console, please contact Nintendo Customer Service.

No

  1. Ensure the console has the latest system update

  2. Check for corrupt data. 

  3. Delete the problematic software and redownload it. 

Situation Not Resolved

If you would like further assistance with the Nintendo Switch console, please contact Nintendo Customer Service.

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