Nintendo Support

2005-0005

The error code 2005-0005 is displayed on Nintendo Switch and you are unable to move past this screen.

Determine when this error is occurring:

Upon starting up the console / can't get past this screen

  1. Power off the Nintendo Switch console. 

  2. Initialize Nintendo Switch without deleting save data. 

  3. Ensure the console has the latest system update

Situation Not Resolved

If you would like further assistance with the Nintendo Switch console, please contact Nintendo Customer Service.

When trying to start a game

  1. Delete all data related to the software update and DLC for the non-working software. 

  2. Redownload the software update and any applicable DLC, then start the game again. 

If the error persists and a microSD card is being used, try the following:

Situation Not Resolved

If you would like further assistance with the Nintendo Switch console, please contact Nintendo Customer Service.

Still need assistance?

Chat to our Customer Service Team