Nintendo Support


When starting up a game on Nintendo Switch, error code 2005-0004 is displayed.

What to Do:

  1. Ensure your console has the latest system update. 

  2. If the issue persists and a microSD card is being used, try the following:

    • Try a different microSD card. 

    If the download is not able to complete because of the microSD card being used, using a different microSD card may resolve this issue.

    • Format the microSD card. 

    If you do not have an alternate microSD card, of if a second microSD card worked and you would like to try to use the first one, format the card's data, and then try again.

    • Remove the microSD card, and then try to download the software onto the system memory. If another microSD card is unavailable, remove the microSD card and then attempt to download the software. If the software is able to download to the system memory, either play the software from the system memory, or purchase a different microSD card for use in the Nintendo Switch console.

Situation Not Resolved:

If you would like further assistance with the Nintendo Switch console, please contact Nintendo Customer Service.