Nintendo Support

Error Codes: 2002-4501 to 2002-4535

  • Description:

    • You are unable to download software from the Nintendo eShop and an error code is displayed.

    • Error codes: 2002-4501 to 2002-4535.

Additional Information:

If a microSD card is inserted on the console, the save location will default to the microSD card when downloading or redownloading software.

What to Do:

  1. Ensure your console has the latest system update.

  2. Check for corrupt data.

  3. Delete any problematic software and redownload it.

If the error persists even though a microSD card is not being used, the Nintendo Switch console may need to be repaired.

If a microSD card is being used please see the below possible solutions.

Try the following:

  • Reseat the microSD card by removing and reinserting the microSD card.

  • Format the microSD card.

  • Use a different microSD card.

  • Remove the microSD card and download the software directly to the system memory.

  • Try a different microSD card.

    If the download is not able to complete because of the microSD card being used, using a different microSD card may resolve this issue. 

  • Format the microSD card.

    If you do not have an alternate microSD card, or if a second microSD card worked and you would like to try to use the first one, format the card's data, and then try again.

    • Once formatted, the information on the microSD card cannot be recovered. If screenshots are stored on the microSD card, be sure to first back up the information on a computer. 

    • If downloadable software was saved to the microSD card, it can be redownloaded using the same Nintendo Account where it was purchased. 

  • Remove the microSD card, and then try to download the software onto the system memory. If no alternate microSD card is available, remove the microSD card and then attempt to download the software. If the software is able to download to the system memory, either play the software from the system memory, or purchase a different microSD card for use in the Nintendo Switch console.


What to Do:

  1. Restart the console by holding down the POWER Button for three seconds, then select "Power Options" > "Restart." 

  2. Ensure your console has the latest system update.

  3. Delete any problematic software.

  4. Try to redownload the software. 

If you would like further assistance with the Nintendo Switch console, please contact Nintendo Customer Service.