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The Nintendo 3DS system was unable to locate the router or access point. This may be because the settings have been changed recently, or may be due to an incompatible wireless router or hotspot location.

Wireless Home Router:

  1. Check the wireless security key you have entered into the Nintendo 3DS internet settings. Don't know how to find your router's security key? Click Here

    • Once you have entered the correct WEP or WPA key into your system, try the connection test again. If the problem persists, keep reading this page.

      Additional information:

    • If your Internet Service Provider has supplied a router to you many of these products have their security key and network details often found on a sticker located on the router.

    • Security keys are case-sensitive.

    • WEP keys contain numbers 0 through 9, and only letters A through F.

  2. Check for wireless interference, which can affect the signal strength to the Nintendo 3DS. To help minimize wireless interference, try the following:

    • Make sure that the Nintendo 3DS is within 10 meters of the wireless access point and facing in its general direction.

    • Make sure that any other interfering devices, such as microwaves and cordless phones, are turned off.

  3. Manually configure the Nintendo 3DS internet settings and create an IP Address for your console. For instructions on how to do so please click here.

Connecting from a Hotspot:

  • Check for wireless interference, which can affect the signal strength to the Nintendo 3DS. To help minimize wireless interference, try the following:

    • Ensure the Hotspot location does not require an internet browser to setup an account, accept a use agreement, or enter a password before accessing their Wi-Fi service. If the location requires any of these items, you will not be able to connect to the Internet with your Nintendo 3DS.

    • Make sure that the Nintendo 3DS is within 30 feet of the wireless access point and facing in its general direction. Signal strength can vary, depending on where the access point's signal is coming from. (Please do not sit or stand in places that will interfere with the location's customers or staff.)

    • Orientate the Nintendo 3DS so that your body or other objects (such as walls, plants, furniture, and other people) are not blocking the signal. Also, make sure there is no interference from wireless phones (mobile phones are okay).

  • If the connection continues to fail, this Hotspot may have their router set up in a manner that is not compatible with the Nintendo 3DS.

Should any of the troubleshooting above not correct your issue, please contact Nintendo Consumer Support.



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