Wii U Support

    • How to Pair the Wii U GamePad with the Wii U Console

      Important note!

       

      • If there is another Wii U GamePad in the household, ensure it is turned off.

       

      What to do:

      1. Turn the Wii U Console and the Wii U GamePad on.
        • If the Wii U GamePad is still charging, operate it with the AC adapter connected until it is fully charged.
      2. Press the SYNC buttons on the Wii U Console and the Wii U GamePad to pair them.
        • Press the SYNC button on the Wii U Console.
          Press the SYNC button
        • Use the GamePad stylus to press the SYNC button on the back of the controller.
          Press the SYNC button on the Wii U Console
      3. Enter the symbols shown on the TV screen in order, starting from the left, on the Wii U GamePad GamePad.
        SYNC button on back of the controller
        • If the Wii U GamePad screen is off, press the power button and then the SYNC button.
          Tap Symbol to enter
        • If a screen like this is shown, press the SYNC button on the Wii U Console again and start over from step 3 above.
          • Make sure you are close enough to the console and move closer if necessary.
    • How to Pair the Wii U GamePad after it has been previously paired.

      Important note!

      • If there is another Wii U GamePad in the household, ensure it is turned off.

       

      What to do:

      1. Turn the Wii U Console and the Wii U GamePad on.
        • If the Wii U GamePad is still charging, operate it with the AC adapter connected until it is fully charged.
      2. Press the SYNC button on the Wii U Console twice while the Wii U menu is displayed.
      3. Use the GamePad stylus to press the SYNC button on the back of the controller.
      4. Enter the symbols shown on the TV screen in order, starting from the left, on the Wii U GamePad GamePad.
        SYNC button on back of the controller
        • If the Wii U GamePad screen is off, press the power button and then the SYNC button.
           
        • If a screen like this is shown, press the SYNC button on the Wii U Console again and start over from step 3 above.
        • Tap Symbol to enter
          • Make sure you are close enough to the console and move closer if necessary.
    • After Charging the Battery to Full, the Charge Light Still Comes On

      This is normal. While the Wii U GamePad is in use, the charge light will still turn on if plugged into the AC adapter, even if the Wii U GamePad is noted to be fully charged on-screen.

    • How Long Does it Take to Charge the Wii U GamePad?
      • It takes approximately 2.5 hours to fully charge the Wii U GamePad.
      • Charging time will vary depending on how the system is being used and how much charge is left in the battery.
    • How Long Will the Wii U GamePad Remain Charged?
      • The Wii U GamePad will remain charged for 3-5 hours.
      • Actual battery life depends on the screen brightness, the features used (such as the camera and microphone), wireless communication use, ambient temperature, and other factors.
      • If you are having trouble with battery life, try reducing the screen brightness or using Power-Saving Mode.
        1. From the Wii U Menu, press the HOME Button.
        2. Tap "Controller Settings" on the left.
        3. Tap "Settings" under Wii U GamePad.
        4. Adjust the screen brightness by tapping the + and - icons.
        5. When you are finished, tap "Back" or press the B Button.
        6. Tap "Back" or press the B Button to return to the HOME Menu.
        7. Tap "Close HOME Menu."
    • How to Set Up the TV Remote Function

      Note: Before beginning, please power on your TV.

      What to Do:

      1. From the Wii U Menu, select "System Settings."


         
      2. Using the Left Stick, scroll to the "TV Remote Function" icon and press the A Button.


        • If you are prompted with your current settings, tap "Change" or press the A Button.
           
      3. Select "TV Only."
        • If you have not performed a system update, select "TV Remote."


           
      4. Select the first letter of the device manufacturer's name, and then select the full name from the list that appears.

                     

        Please note: Not all devices are supported, and functionality may vary from country to country. Please ensure you have the most recent system update installed on your Wii U console.
         
      5. Hold down the L Button and R Button on the Wii U GamePad, and then use the +Control Pad to navigate to one of the possible signal types which apply.

                    
        • If you have not performed a system update, you will need to tap "Didn't Work" until you reach the signal type.
           
      6. Follow the testing instructions on the Wii U GamePad screen to verify that your device responds.

                
        • You must tap each test button (volume, input, or power) in order to complete the functionality test.
           
      7. Tap "Worked" once the functionality test is successful, and then follow the on-screen instructions to complete the setup process.
        • If you received multiple signal types when using the lookup tool, make note of them. The use of a different signal type may resolve issues you encounter while using the TV Remote Function.
    • Unable to Set Up TV Remote Feature

      Note: If you were successfully able to set up the TV Remote function on your digital set-top box or a pay-television receiver, but were unable to set it up for your television, you will still be able to use the TV Remote function for those devices.

      • Confirm that you have selected the correct manufacturer's name.
        • You can find more information about the device manufacturer and model number by referring to the device's user manual.
        • If you cannot find the manufacturer's name, attempt to locate the name on the device itself, checking underneath the device if necessary. Ensure the device is powered off before moving it.
          Try to locate the packaging of the device. The manufacturer's name should be located on the packaging.
          If you have the device's manual, it should list information about the device manufacturer.
      • Confirm that you have attempted all available signal types by selecting "Didn't Work" during the device functionality test until you have cycled through all available signals.
        If you have confirmed the manufacturer name and are still not able to successfully complete the functionality test with all possible signal types, then you will not be able to use this feature.

      Still Not Resolved:

      • If you cannot locate the device's manufacturer, then you will not be able to use this feature.
      • If you have confirmed the manufacturer name and are still unable to find it on the list during the TV Remote function setup, then you will not be able to use this feature.
      • Ensure your Wii U console has the most recent system update installed, and try again in the future.
    • Wii U GamePad Freezes

      Situation:

      • The Wii U GamePad screen goes blank, or it freezes while playing games.

      What to Do:

      • Reset the Wii U GamePad by performing the following:
        1. Press the hold the power button until the Wii U GamePad powers off.
        2. If the AC adapter is plugged into the Wii U GamePad, unplug it.
        3. Wait 30 seconds.
        4. Power the Wii U GamePad back on and see if the issue has been resolved.
      • General system stability can be improved by applying the current system update. Try applying the latest system update and see if the issue has been resolved.

      Still Not Resolved?

      • If the Wii U GamePad screen still goes blank or still freezes, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.
    • Can I Use a Screen Protector on the Wii U GamePad?
      • Licensed screen protectors may be used on the Wii U GamePad screen. The use of unlicensed screen protectors may have a negative impact on the screen or the image being displayed properly.
    • How to Adjust the Screen Brightness of the Wii U GamePad

      What to do:

      1. From the Wii U Menu, press the HOME button.
      2. Tap "Controller Settings" on the left.
      3. Tap "Settings" under Wii U GamePad.
      4. Adjust the screen brightness by tapping the + and - icons.
      5. When you are finished, tap "Back" or press the B Button.
      6. Tap "Back" or press the B Button to return to the HOME Menu.
      7. Tap "Close HOME Menu."
    • How to Calibrate the Wii U GamePad Touch Screen

      Important Note!

      • Verify that the following steps are performed using the stylus on the Wii U GamePad.

      What to do:

      1. From the Wii U Menu, select "System Settings."
      2. Using the Left Stick scroll to the "Wii U GamePad" icon and press the A Button.


         
      3. Select "Calibrate Touch Screen."
      4. Tap "OK."
      5. Using the stylus, tap the touch screen precisely in the circles at each corner. After four taps, you will be notified that the calibration is complete. Tap the four circles on the screen to confirm accuracy.
        • If you wish to calibrate again, tap "Try Again."
        • Tap "OK."
        • Tap "OK" to complete calibration.
    • How to Turn the Wii U GamePad Screen Off

      What to do:

      1. From the Wii U Menu, press the HOME Button.
      2. Tap "Controller Settings" on the left.
      3. Underneath the Wii U GamePad Settings tap "Display Off."
      4. Tap "Display Off" again to confirm.
      5. Press any button on the Wii U GamePad to turn the display back on.
    • How to Configure the Wii U GamePad Sound Settings

      What to do:

      1. From the Wii U Menu, tap "System Settings."
      2. Using the Left Stick scroll to the "Wii U GamePad" icon and press the A Button.

      3. Scroll down and tap "Select GamePad Audio-Output Type."

      4. Tap the desired audio-output type based on your setup.
        • You can listen to a sound sample by pressing the "Sample" button under each option to ensure that the sound output is correct.
      5. When you are finished, tap "OK."
    • How to Perform a Microphone Test on the Wii U GamePad

      What to do:

      1. From the Wii U Menu, tap "System Settings."
      2. Using the Left Stick scroll to the "Wii U GamePad" icon and press the A Button.


         
      3. Select "Microphone Test."


         
      4. When the microphone meter appears on the screen, speak into the microphone on the Wii U GamePad. The meter will fill from yellow to orange to indicate the volume it is picking up.
      5. When you are finished, press the B Button.
    • Voice not Picked Up By the Wii U GamePad Microphone

      What to do:

      1. Ensure that the software you are using supports the microphone feature.
        • Not all software supports the microphone feature; check the software's support documentation for more information.
      2. Check the software for any settings that may be affecting the use of the microphone.
        • Check the software's support documentation for instructions.
      3. Check that the microphone on the Wii U GamePad is not being blocked by a sticker, your finger, or other debris.
        • The microphone is labelled "mic" on the Wii U GamePad and is located to the left of the HOME Button.
      4. See if the microphone will pick up the voice of a friend or family member.
        • Some voices may be difficult for the system to recognize. Try having a different person speak the same word or phrase to verify if this is the problem.
      5. Perform the microphone test from the Wii U GamePad's settings.

      What to do:

      1. From the Wii U Menu, tap "System Settings."
      2. Using the Left Stick scroll to the "Wii U GamePad" icon and press the A Button.


         
      3. Select "Microphone Test."


         
      4. When the microphone meter appears on the screen, speak into the microphone on the Wii U GamePad. The meter will fill from yellow to orange to indicate the volume it is picking up.
      5. When you are finished, press the B Button.
        • If the test worked, but the specific software title will not work, check with the software's publisher for more information. If the software is published by Nintendo, please scroll down to "Situation Not Resolved."

      If your problem is still not resolved, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

    • Headphone Plug Doesn't Stay in the Port

      Situation:

      • The headphone plug falls out of the headphone jack.
      • The headphone plug cannot be fully inserted.

      What to do:

      • Check the jack to see if there is a foreign object or damage.
      • Make sure the headphone plug is a standard stereo plug and not damaged.
        If there is damage to the headphones, they will need to be replaced. Nintendo is unable to provide repair or replacement for a licensed or unlicensed accessory.

      If your situation is still not resolved, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

    • How to Reset the L and R Control Sticks to a Neutral Position on the Wii U GamePad

      What to do:

      • The neutral position of the control sticks can be incorrectly set if you move them during the following actions:
        • Turning the console on
        • Launching software
        • Quitting software and returning to the Wii U Menu

      1. Allow the control sticks to return to a neutral untouched position.
      2. Simultaneously hold down the A Button, B Button, + Button, and - Button for at least 3 seconds.
    • R or L Stick Is Stuck or Difficult to Move on a Wii U GamePad

      Situation:

      • The R or L Stick is stuck or will no longer move
      • The R or L Stick very difficult to move, or makes a grinding noise when pressed

      What to do:

      • Clean the R or L Stick.

      If the R or L Stick is still stuck or difficult to move once this has been completed please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.