Nintendo Switch Support

    • Nintendo Switch First-Time Setup and Connection
      1. Connect the AC adapter to the system.
        • Connect the USB plug from the Nintendo Switch AC adapter into the USB connector on the bottom of the console, then connect the AC adapter into the wall outlet.
           
        • The system will power on after you connect the AC adapter provided.
           
      2. Attach the Joy-Con controllers to the Nintendo Switch console.
         
      3. Follow the on-screen prompts to complete the first-time setup.
        • Some of the settings can be configured later. If you have questions during the setup, please refer to the links within the Related Answers section.
          1. Select the system language and region settings.
             
          2. View the End User License Agreement (EULA). By selecting Accept, you acknowledge that you have read and agree to be bound by the End-User License Agreem ent. If you do not agree, stop using this system.
             
      4. Configure Internet Settings (optional).
        • Press X to configure these settings later.
           
      5. Select your Time Zone.
         
      6. Set your icon and nickname.
         
      7. Configure Parental Controls (optional).
        • If desired, you can configure Parental Controls at a later time. Press Skip to complete the first time setup.
           
    • Setting Up the Console

      How to connect

      1. Open the cover on the back of the Nintendo Switch dock.


         
      2. Connect the USB plug from the Nintendo Switch AC adapter (model No. HAC-002) into the top terminal of the dock labeled "AC ADAPTER." Connect one end of the HDMI Cable into the bottom terminal labeled "HDMI OUT" on the Nintendo Switch dock. 

      3. Connect the AC adapter to a power socket.


         
      4. Connect the HDMI cable to the TV.


         
      5. Detach the Joy-Con controllers from the console if you would like to use them while the console is in TV mode.


         
      6. Align the console with the dock, then push the console down. If the console is sitting properly in the dock, the console screen will turn off.


         
      7. Turn on the TV and make sure that the input channel is set to the HDMI input. Then, check to see whether the Nintendo Switch screen is being displayed on the TV.


         
    • Play Mode Overview

      The Nintendo Switch allows you to enjoy three different play styles:

      • TV mode

      • Tabletop mode

      • Handheld mode
         

      TV Mode

      In TV mode the Nintendo Switch is placed on its dock and the application screen is displayed on your television.

      In order to use the Joy-Con controller(s) in TV mode, they must be detached from the console. You can enjoy single or multiplayer games.

      Tabletop Mode

      In tabletop mode, the Nintendo Switch is removed from its dock and placed on a flat surface. The screen output is displayed on the console screen.

      In order to use the Joy-Con controller(s) in Tabletop mode, they must be detached from the console. You can enjoy single or multiplayer games.

      Handheld Mode

      In handheld mode, you play while holding the Nintendo Switch with the Joy-Con controllers connected to the console.

      In this mode you can enjoy single-player games using one system, or local multiplayer games using multiple Nintendo Switch systems.

    • How to Play in TV Mode

      Nintendo Switch allows for different play styles. You can play Nintendo Switch in handheld mode, tabletop mode, or TV mode.

      TV mode allows you to play Nintendo Switch while the game or application is displayed on your television screen.

      1. Connect the Nintendo Switch to a TV or monitor.
        In order to use the Joy-Con as wireless controllers they will need to be paired to the console.
         
      2. Detach the Joy-Con controllers from the Nintendo Switch console.
        Always use the Joy-Con strap with the Joy- Con controllers while they are detached from the console.
         
      3. Set the Nintendo Switch system in its charging dock.
         
      4. Start your game or application.
         
    • How to Play in Handheld Mode

      With this mode, you can take the console with you and play wherever you like. It's good for trains and other tight spaces where putting the console down might be difficult.

      Using the console in handheld mode

      Attach both Joy-Con controllers to the console.





       

      The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

    • How to Play in Tabletop Mode

      If you don't own a TV, you can still play by placing the console on a table or other flat surface. You can play with a friend by using one Joy-Con each.

      Using the console in tabletop mode

      Detach the Joy-Con controllers from the console, then open the stand on the back of the console to prop it up on a stable surface.








       

    • How to Perform a System Update

      The Nintendo Switch console must be connected online to download a system update. For information about Connecting Online, click here.

      In most situations, the Nintendo Switch will automatically download the most recent system update. Use the following steps if you wish to manually start the update process.

      1. Select the "System Settings" on the HOME Menu.
         
      2. Scroll down through the System Settings menu and select "System."
         
      3. Select "System Update," to start the system update process.
        • During the process, the system will first perform a check to determine if a new system update is available.
           
        • If an update is available, the download process will begin automatically.
           
    • Nintendo Switch System Updates and Change History

      Nintendo constantly aims to improve the functionality of its systems and services in order to provide the easiest, most user-friendly experience possible. As a part of these efforts, we are making Nintendo Switch system updates available for download via the Internet.

      Latest version: 6.1.0 (Distributed October 30, 2018)

       

      Performing the System Update:

      In most situations, the Nintendo Switch will automatically download the most recent system update while it is connected online. You can verify your current menu version and manually start the update from the System Settings menu if necessary.

       

       

      If you are unable to perform the system update, restart your console and try again.

       

      Improvements Included in Version 6.1.0 Released on 30/10/2018
       

      General system stability improvements to enhance the user's experience, including:

      • Resolved an issue where certain games don’t recognise a Nintendo Switch Online membership for a short time after purchase


       

      Information on Previous Versions:

      Improvements Included in Version 6.0.1 Released on 09/10/2018

      General system stability improvements to enhance the user's experience, including:

      • Resolved an issue where internet connection test does not display correct results for download and upload speed
         
      • Resolved an issue where some licensed controllers' motion controls such as tilt function respond incorrectly

         

      Improvements Included in Version 6.0.0 Released on 19/09/2018

      Nintendo Switch Online* features and functionality have been added, including:

      • Save Data Cloud Backup

        *Nintendo Switch Online membership (sold separately) and Nintendo Account required for online play. Not available in all countries. Internet access required for online features. Save Data Cloud backup available in compatible games. Terms apply. To learn more, click here.
         

        • User your internet connection to back up game save data for compatible games
        • Some games are not compatible with Save Data Cloud
        • To back up save data or download a previous backup, head to System Settings > Data Management > Save Data Cloud Backup
      • Added the following system functionality

      • Upload up to four Album screenshots at once on supported social network services
        • Only one captured video can be uploaded at once
           
      • Select from six new Captain Toad icons for your user
        • To edit your user icon, head to your My Page on the top left of the Home Menu > Profile
           
      • Play your digital software and content on non-primary consoles by linking your Nintendo Account
        • The term "active console" has been renamed "primary console" in Nintendo eShops
        • Playing software in multiple consoles has certain restrictions
           
      • Display of Nintendo Switch News articles will be limited to match the restricted software parental controls setting selections
        • Please note that the restriction will only apply to News articles distributed after the release of version 6.0.0.
           
      • Change the layout of the USB keyboard to the desired language
        • To change the language, head to the System Settings > System > USB Keyboard
           
      • Removed the following system functionality

      • After installing the system update, it will no longer be possible to unlink your Nintendo Account from your Nintendo Switch user
         
      • General system stability improvements to enhance the user's experience, including:

      • Compatibility improvements have been made for a controller licensed by Nintendo


         

      Improvements Included in Version 5.1.0 Released on 31/05/2018

      • General system stability improvements to enhance the user's experience


         

      Improvements Included in Version 5.0.2 Released on 17/04/2018

      General system stability improvements to enhance the user's experience, including:

      • Resolved an issue that caused motion controls to respond incorrectly when playing games that use the feature
         
      • Resolved an issue that caused user icons for recommended friends to not display correctly
         

       

      Improvements Included in Version 5.0.1 Released on 27/03/2018

      • General system stability improvements to enhance the user's experience
         

       

      Improvements Included in Version 5.0.0 Released on 13/03/2018

      Added the following system functionality

      • Facebook and Twitter friends that also use Nintendo Switch can now be added through Friend Suggestions
        • Friend suggestions are based on the Facebook and Twitter accounts you have linked to your Nintendo Account
           
        • To view your friend suggestions, from the top left of the HOME Menu head to your User Page > Friend Suggestions
           
        • You must be 13 or older to use this feature
           
      • Select from 24 new ARMS and the Kirby series icons for your user
        • To edit your user icon, head to your My Page on the top left of the Home Menu > Profile
           
      • Filter News to view only unread news or news from specific channels
         
      • To keep the Parental Controls PIN private, the default method for PIN entry has been changed to entering using the Control Stick and buttons instead of the on-screen number pad
        • When prompted to enter you Parental Controls PIN, press and hold the + Button to change between input methods
           
      • Captured videos in the Album will be restricted by Parental Controls depending on the Restricted Software setting and Software Rating Organization
         
      • Using the Nintendo Switch Parental Controls app, add specific software titles to your whitelist to exclude them from the console’s Parental Controls Restricted Software setting
        • Play-Time Limit restrictions will still apply even when the software title has been whitelisted.
           
      • Receive notification when pre-purchased software is ready to play
         
      • Nintendo Switch Pro Controller grip colors will now display in the Controllers menu
         

      General system stability improvements to enhance the user's experience, including:

      • Resolved an issue that caused Play Activity to display incorrectly in the Profile section of your User Page
         

       

      Improvements Included in Version 4.0.1 Released on 26/10/2017

      Added the following system functionality

      • General system stability improvements to enhance the user's experience, including:
        • Changed the HDMI connection process specification to match that of version 3.0.2 to address video and sound output issues with some TV models.
           

       

      Improvements Included in Version 4.0.0 Released on 19/10/2017
       

      Added the following system functionality

      • Capture video on select games
        • To capture video, hold down the Capture Button during gameplay
           
        • Up to a maximum of the previous 30 seconds will be saved in the Album. You can trim the beginning and end of each clip, and post to Facebook and Twitter.
           
        • As of October 19th, 2017, this feature is compatible with The Legend of Zelda: Breath of the Wild, Mario Kart 8 Deluxe, ARMS, and Splatoon 2
           
      • Select from 12 new Super Mario Odyssey and The Legend of Zelda: Breath of the Wild icons for your user
        • To edit your user icon, head to your My Page on the top left of the Home Menu > Profile
           
      • Transfer user and save data to another system
        • To transfer, head to System Settings > Users > Transfer Your User and Save Data
           
      • Pre-purchase option on Nintendo eShop
        • A pre-purchase option will be available for certain games. This option allows pre-load of the game to your system for quicker play when the game is released.
           
        • This feature will be supported by future game releases
           
      • News channel updates
        • The news feed has been updated with a new look.
           
        • Unfollowing a channel will remove that channel's content from the news feed and following the channel again will make it reappear.
           
      • Match software version with a group of local users
        • To create a group, head to the software's Options > Software Update > Match Version with Local Users
           
        • Everyone's software will be updated to match the most recent version in the group
           
        • All users must be on system menu version 4.0.0 or later to view and join a group
           

      General system stability improvements to enhance the user's experience, including:

      • Changed the specification which hid wireless networks using TKIP security from the network search results. Wireless networks using TKIP security will now display in search results as a grayed-out selection instead of not being displayed
        • The Nintendo Switch console supports WEP, WPA-PSK(AES), and WPA2-PSK(AES). If your router is using a different security type (e.g. WPA-PSK(TKIP)), you will need to change this security type within your router's settings.

       

      Improvements Included in Version 3.0.2
       

      • General system stability improvements to enhance the user's experience

       

      Improvements Included in Version 3.0.1
       

      General system stability improvements to enhance the user's experience, including:

      • Addressed an issue in which the remaining battery charge can't be displayed accurately
        • If the system's battery power display suddenly increases or decreases, it will gradually improve by following these steps.
        1. Ensure the console has the latest system update. The steps below apply to system menu version 3.0.1 or higher.
           
        2. Set the Auto-Sleep mode to "Never" for "Playing on Console Screen" and for "Connected to TV."
           
        3. Connect the AC adapter directly to the console until the battery is fully charged.
          • If the battery charge indicator does not reach 100%, simply allow the console to charge for approximately three hours.
             
        4. Once the battery is fully charged, leave the console alone for one hour with the AC adapter still connected to it.
           
        5. Afterward, disconnect the AC adapter and allow the console to display the HOME Menu for approximately three to four hours.
          • The remaining battery life must be depleted as much as possible.
             
        6. Once the battery charge is almost depleted, power off the console by holding down the POWER Button for three seconds, then select "Power Options" > "Turn Off." Leave the console alone for at least 30 minutes.
           
        7. Repeat steps 2 - 6 several times.
          • The battery charge indicator will improve gradually by repeating this process several times.
             

       

      Improvements Included in Version 3.0.0
       

      Added the following system functionality

      • Register a channel to receive News for specific games
        • To register, head to News > Find Channels
           
      • Add friends from your Nintendo 3DS and Wii U Friend Lists
        • To add friends, head to your My Page on the top left of the Home Menu > Friend Suggestions
           
      • Receive notifications when your Friends go online
        • To turn this ON/OFF, head to System Settings > Notifications > Friend Notifications
           
      • Find paired controllers within communication range by activating the vibration feature
        • To search, head to Controllers > Find Controllers
           
      • Change the user icon order on the Home Menu
        • To change order, head to System Settings > Users > Change Order
           
      • Select from 6 new Splatoon 2 characters for user icon
        • To edit your user icon, head to your My Page on the top left of the Home Menu > Profile
           
      • Change the system volume from the Quick Settings
        • To access Quick Settings, hold down the HOME Button
           
      • Lower the maximum volume for headphone or speakers connected to the audio jack
        • To lower the max headphone volume, head to System Settings > System > Lower Max Headphone Volume
          * This setting will be ON when Parental Controls are enabled
           
      • Change display colours to Invert Colours or Greyscale
        • To use this feature, head to System Settings > System > Change Display Colours
           
      • Use the Nintendo Switch Pro Controller via wired communication by connecting the USB charging cable
        • To enable, head to System Settings > Controllers and Sensors > Pro Controller Wired Communication
          * The NFC touchpoint on the Pro Controller will be disabled while the controller is using wired communication.
           
      • Update connected controllers
        • To update, head to System Settings > Controllers and Sensors > Update Controllers
           
      • Added a feature that suggests deletion of software data if there is insufficient space when downloading other software
        • To use this feature, head to System Settings > Data Management > Quick Archive
          * User save data is not deleted
           

      General system stability improvements to enhance the user's experience, including:

      • Resolved an issue that caused game software updates to fail and prevented the software from starting
         
      • Improvements to prevent unintended HDMI input change with certain TVs while the console is docked in Sleep Mode

       

      Improvements Included in Version 2.3.0 (Distributed 15/5/2017)

      • General system stability improvements to enhance the user's experience
         

      Improvements Included in Version 2.2.0 (Distributed 17/4/2017)

      • General system stability improvements to enhance the user's experience
         

      Improvements Included in Version 2.1.0 (Distributed 27/3/2017)

      • General system stability improvements to enhance the user's experience
         

      Improvements Included in Version 2.0.0 (Distributed 3/3/2017)

      The following network features are now available
       * Nintendo Account required. Some features may not be available in all countries/regions.

      • Playing online
        • Online multiplayer available for free until the paid online service launches in 2018. Not available in all countries.
           
      • Adding friends
        • Friends can be added from My Page, head to the HOME Menu and select your icon on the upper left.
           
      • Sharing Album screenshots to Facebook and Twitter
         
      • Browsing and purchasing content on Nintendo eShop
         
      • Receiving News relating to games, Nintendo eShop discounts, and promotions
         
      • Earning My Nintendo points for game card (retail version)
         

      Added the following system functionality

      • Update game software
         
      • Turn on the TV automatically when placing the Nintendo Switch console in the Nintendo Switch dock.
        • HDMI settings must also be enabled on your TV. Some TV models may be unable to use this feature. To turn on this feature for the Nintendo Switch console, head to System Settings > TV Settings > Match TV Power State
           
      • Display the battery percentage on the HOME Menu
        • To turn this ON/OFF, head to System Settings > System > Console Battery (%)
           
      • Format the microSD card
        • To format, head to System Settings > System > Formatting Options > Format microSD Card
           
    • How to Perform a Software Update

      Instructions for manually updating software on Nintendo Switch.

      Additional Information:

      • When the Nintendo Switch console is connected online, if a software update is available you will be prompted to download it upon starting the game or application.
         
      • Software updates can be automatically downloaded and installed by enabling this option within "System Settings" > "System" > "Automatic Software Updates."  Ensure “On” is selected.
         

      Alternatively, to check if an update is required for a specific game follow these steps.

      While on the Home Menu, highlight the game you want to check if an update is available and press the “+” or “-“ Button on the Joy-Con  then select “Software Update” then “Via the Internet”.

      For instructions on connecting on-line please click here.

    • How to check for Corrupt Data

      Depending on the system menu version, a system update may be required for this option to become available.

      Complete these Steps:
       

      1. From the HOME Menu, select "System Settings."
         
      2. Scroll down the options on the left and select “Data Management”
         
      3. On the right hand side select “Software”, then select the software title you would like to check.
         
      4. Select “Check for Corrupt Data”
        • If corrupt data was found select the Redownload option and follow the instructions that appear.
           
        • If no corrupt data was found attempt to play the software title again.
           

      If the problem continues please contact Nintendo Customer Service.

    • Charging Precautions
      • The battery life will gradually be reduced with repeated charging.
         
      • Make sure to charge products with built-in batteries at least once every six months. If the batteries are not used for an extended period of time, it may become impossible to charge them.
         

      About changing batteries

      Do not try to replace the batteries in the Joy-Con controllers, the Nintendo Switch Pro Controller or the console yourself. Please contact Nintendo Customer Service for more information.

    • How to Charge the Nintendo Switch Console
      • The Nintendo Switch console is compatible with the Nintendo Switch AC adapter only (model No. HAC-002).

      • The Nintendo Switch console requires approximately 3 hours to fully charge.
         

      The Nintendo Switch console can be charged in two ways:

      Directly With the AC Adapter:

      Connect the USB plug from the Nintendo Switch AC adapter into the USB connector on the bottom of the console, then connect the AC adapter into the wall outlet.


       

      Using the Dock:

      1. Connect the Nintendo Switch AC adapter into to the Nintendo Switch dock.
        • Open the back cover of the dock.
           
        • Connect the USB plug from the AC Adapter into the top terminal of the dock labelled “AC Adapter.” 
           
        • Close the Nintendo Switch Dock cover.
           
      2. Insert the console into the Nintendo Switch dock.
        Important: Ensure the LCD screen is facing the same direction as the front panel of the dock.
         
      3. Connect the Nintendo Switch AC adapter into the wall outlet.


         
    • How to Charge the Joy-Con Controllers

      It takes approximately 3 ½ hours to fully charge the Joy-Con controllers.

      The Joy-Con can be charged in the following ways:

      While attached to the Nintendo Switch console.

      1. Attach the Joy-Con to the Nintendo Switch console.
         
      2. Charge the console.


         

      While attached to the Joy-Con charging grip.

      1. Attach the Joy-Con to the Joy-Con charging grip.
         
      2. Connect the Joy-Con charging grip to the Nintendo Switch dock using the USB cable that was included in the box, or connect it directly to the Nintendo Switch AC adapter (HAC-002).


         
    • How to Charge Nintendo Switch Pro Controller

      The Nintendo Switch Pro Controller (Sold Separately) can be charged in the following way.

      • Connect the controller to the Nintendo Switch dock with the USB charging cable while the dock is connected to the AC adapter.
         

      The USB charging cable is provided with the Nintendo Switch Pro Controller:

    • How to Check the Battery Life

      To view the approximate battery life on the console:

      1. From the HOME Menu, select "System Settings." 
         
      2. Scroll down the options on the left and select "System."
         
      3. On the right-hand side select "Console Battery (%)." Press A to display the approximate battery life percentage on the HOME Menu. 
        • Press A again to turn off this option.
           

      To view the battery life for each paired controller:

      From the HOME Menu select "Controllers."

      • The approximate battery life will be displayed for each controller that is paired to the Nintendo Switch console.
    • Joy Con AA Battery Pack

      What type of batteries are supported?

      Each Joy-Con AA battery pack (left and right) uses two AA alkaline or NiMH batteries. Always read and follow the handling instructions for the batteries.
       

      How long do the AA batteries last?

      The amount the Joy-Con battery is charged may vary and will depend on the AA batteries being used. As a point of reference, the alkaline batteries that are included (and recommended) with the AA battery pack can fully charge the Joy-Con controller approximately one time.
       

      Can I leave the AA batteries inserted when not in use?

      Yes, though keep in mind that if the batteries are left inserted in the AA battery pack then power will still be supplied to the Joy-Con even after it is fully charged. To avoid depleting the batteries, remove them when not in use.
       

      Does the recharge LED always stay lit?

      The recharge LED on the AA battery pack will light up when the Joy-Con is being charged. It will shut off under the following conditions:

      • When the Joy-Con is fully charged and it is no longer receiving a charge. Power will still be supplied to the Joy-Con, but the recharge LED will not light up.
      • When the batteries in the AA battery pack are depleted.
      • If either the Joy-Con or the batteries are incorrectly inserted in the AA battery pack.
         

      Can I use the Joy-Con controllers interchangeably on either AA battery pack?

      No. There is a left and right AA battery pack, each one with unique specifications for the left and right Joy-Con, respectively.
       

      How do I know which Joy-Con to attach to each battery pack?

      Each AA battery pack has an icon to indicate which Joy-Con it can attach to (left or right).

    • How to Add Friends

      You must link your user account to a Nintendo Account prior to sending or receiving friend requests.

      There are two ways to become friends. Either you must accept a friend request you have received or the other user must accept a friend request sent by you.

      • Select your user icon (My Page) on the HOME Menu, and then select "Add Friend."

      • From this screen, you can accept pending friend requests that have been sent to you, view pending friend requests you have sent, or use the following methods to send friend requests.
        • Via Local Users:
          Select this option to exchange friend requests with near-by users.

          If the Switch console is not connected to the Internet, the friend request will be temporarily saved on the console. The friend request will then be sent automatically the next time the console connects to the internet.

        • Via Users You Have Played With:
          Select this option to send friend requests to users you have played with in internet matches or other online play.
           
        • Via Friend Code:
          Select this option to send a friend request to another user by entering their friend code.
           
        • Suggested Friends:
          If you have linked another application (Miitomo, etc.) to the same Nintendo Account, users with whom you are friends in that application are displayed so that you can easily send them friend requests.

          If you do not want Friend Suggestions to display, open the Nintendo Account settings screen from your smartphone or computer and change your Friend Suggestion Feature Settings.
    • How to View and Manage Your Existing Friends

      To use friend features, you must link your user account to a Nintendo Account.

      Each user can have a maximum of 300 friends.

      1. Select your user icon (My Page) on the HOME Menu.
         
      2. Highlight "Friend List" to view a list of your friends.
         
      3. Select a friend to view them or perform the following actions:
        • Best Friends
          If you make a user a best friend, they will show at the top of your friend list.
           
        • Remove Friend
          If you remove a user as a friend, you will also be removed from that user's friend list.
           
        • Block
          Blocked users cannot send you friend requests, and it will be harder to encounter them in online play. Users will not be notified when you block them.
           
    • Nintendo Switch Software

      There are two types of Nintendo Switch software: a retail version and a downloadable version. The contents of a game will be the same no matter which version you play.

      Retail version

      The retail version of a software title is the physical copy that you can buy in shops, etc. To play the retail version of a software title, remove the game card from the packaging and insert it into the Nintendo Switch console.

      Downloadable version

      You can purchase the downloadable version of a software title in Nintendo eShop on the console.

      Distinct features of downloadable software

      • You don't have to worry about losing your game cards.
         
      • You can play different software without having to switch out the game cards.
         

      How to purchase downloadable software

      You can purchase downloadable software from Nintendo eShop on the HOME Menu.

      • Linking to a Nintendo Account is required to use Nintendo eShop.
         
      • You must have eShop funds in order to make a purchase on Nintendo eShop. You can add funds using a credit card or Nintendo eShop prepaid card.
         

      How to play downloadable software

      Download the software from Nintendo eShop. Once the download is complete, select the appropriate software icon on the HOME Menu to start the software.

      The first time you use Nintendo eShop, the console you are using will automatically be registered as the active console for downloads for your Nintendo Account.

    • Active Console for Downloads

      One Nintendo Switch console can be registered as the active console for downloads for each Nintendo Account. Nintendo eShop software can only be purchased, downloaded and played on the console currently registered as the active console for that account.

      Software purchased using this Nintendo Account

      Register as active console for downloads.

      Play on this console

      The first time you use Nintendo eShop, the console you are using will automatically be registered as the active console for downloads for your Nintendo Account. Downloaded software can be played by any user on that console.

      FAQ - active console for downloads

      • In our household, we share one Nintendo Switch console. Can all of our Nintendo Accounts be linked to the same console?
         
      • I own multiple consoles. Can all of them be registered as active consoles for downloads?
         
      • I recently exchanged my old console for a new one. Can I register the new one as my active console for downloads?
         

      Before exchanging/disposing of a Nintendo Switch console

      Before you exchange or dispose of a Nintendo Switch console, please make sure that it is no longer registered as your active console for downloads. If the console is registered as the active console for multiple Nintendo Accounts, deregister it individually for each Nintendo Account.

      Checking the active console for downloads

      In Nintendo eShop, you can check whether the console in use is registered as the active console for downloads.

      Deregistering the console

      If you would like to register a different console as the active console for downloads for a Nintendo Account, you must first deregister the current console. This process can only be done using the active console itself. Furthermore, if a console is deregistered from a Nintendo Account, any software purchased using that Nintendo Account will no longer be playable on the console. Software purchased using a Nintendo Account can be redownloaded on a console by registering that console as the active console for downloads for the Nintendo Account.

      Deregistration process

      1. Go to Nintendo eShop on the HOME Menu, then select the appropriate user.
         
      2. Select the user icon ("Account Information") on the top right of the screen. Go to active console for downloads and select "Deregister" to deregister the console.
         

      Link your Nintendo Account to a user on the console. Then, access Nintendo eShop with that user to automatically register the console as the active console for downloads for that Nintendo Account. Once the console is registered, you will need to redownload the Nintendo Switch software you purchased using that Nintendo Account.

      Registering another console as the active console for downloads

      The active console for downloads will also be deregistered in the following situations:

      • If the Nintendo Account is unlinked from the user
         
      • If the user linked to the given Nintendo Account is deleted
         
      • If the console is restored to factory settings
         
      1. Go to Nintendo eShop on the HOME Menu, then select the appropriate user.
         
      2. Select the user icon ("Account Information") on the top right of the screen. Go to "active console for downloads" and check whether the console is active.
         
    • How to Insert/Remove Game Cards

      Nintendo Switch is compatible only with game cards made for the Nintendo Switch system. It is not compatible with game cards intended for other systems.

      To insert game cards:

      1. Open the game card slot cover located on the top right side of the Nintendo Switch console. 
         
      2. Hold the game card so that the label of the game card faces in the same direction as the Nintendo Switch screen. 
         
      3. Slide the game card into the game card slot until it clicks into place. If the game card seems difficult to insert, remove it and verify that it is facing in the correct direction.
         
      4. Once inserted, the software icon of the inserted game card will be displayed on the HOME Menu.
         

      To remove game cards:

      Remove a game card only while on the HOME Menu, or when the console is powered off. If you have suspended a software title, make sure you have closed it before removing its game card.

      1. Open the game card slot cover located on the top right side of the Nintendo Switch console.
         
      2. Gently push down on the inserted game card until the card clicks.
         
      3. Release the game card and it will partially eject.
         
      4. Slide the game card out of the game card slot and close the cover.
         
    • Software Rating Organization Overview

      Game classifications can help you to find entertainment that is suitable for your family. All packaged Nintendo Switch games sold in Australia and New Zealand carry classification markings on the front of the packaging. For digital games sold via Nintendo eShop, the classification information is displayed prior to purchase. These classifications help parents make informed choices about suitable video game content.

      In Australia, the Classification Board is a statutory body which makes classification decisions for films, computer games and certain publications. It provides consumer advice about the content of films and computer games it classifies. Consumer advice explains the classifiable elements that have the highest impact in films and computer games. It helps consumers make an informed choice about what they read, view and play.

      In New Zealand, the Office of Film and Literature Classification (OFLC) is the organisation responsible for classifying games, films and other publications.

      • Classifications apply only to games, not to non-game applications.
         
      • The Nintendo Switch system is not region locked so it is possible to play games not classified by the Classification Board in Australia or the OFLC in New Zealand (e.g., games rated by CERO and PEGI). By using Custom Settings for the Restriction Level, you can select a different Software Rating Organization to determine your Restricted Software setting. If you start a game that has not been rated by the Software Rating Organization you selected, the system will apply the closest equivalent software Restriction Level.
         

      For Nintendo Switch Parental Controls, the Software Rating Organization setting establishes the body whose rating standards apply to your Restricted Software setting. Since the Parental Controls allow the use of Restriction Level presets for Teen, Pre-Teen, Child, and Custom Settings (by age), it is important to understand how the classifications in Australia and New Zealand interact with these levels.