Nintendo Switch Support

    • System Settings Overview

      Access System Settings to configure important settings on the console such as user settings or the Internet connection.

      The following settings are available on Nintendo Switch:

      • Support / Health & Safety
        • Safety Precautions

        • Error History 
           
      • Airplane Mode
        When enabled, all wireless communications, such as Wi-Fi and Bluetooth, will be turned off. Some types of wireless communications can still be switched on manually when the console is in Airplane mode.

        Airplane mode cannot be set while the console is in TV mode.
         
      • Screen Brightness
        Enable or disable Auto-Brightness Adjustment or set the console screen brightness manually. These options cannot be configured while the console is in TV mode.
         
      • Screen Lock
        Enable or disable a screen lock when the console goes into sleep mode.
         
      • Parental Controls
        Parental Controls can be used to restrict features of this console. Parental Controls can be configured from the console or using your smart device.
         
      • Internet
        Configure your Internet connection.
         
      • Data Management
        Manage downloaded software, save data, and screenshots.
         
      • Users
        Add or delete users.
         
    • System Menu Overview

      The menus that are displayed by the HOME Button and the POWER Button are collectively referred to as system menus. You can access these system menus while playing an application on the Nintendo Switch, and then return to the application after you are done.

      The System Menus available on Nintendo Switch are:

      • Entrance Menu

      • HOME Menu

      • Launcher - This screen displays all installed applications

      • Quick Settings

      • POWER Menu
    • How to Access/Change the Quick Settings

      Quick Settings are a group of frequently used settings that can be invoked at any time. They will be displayed on the right side of the screen.

      To access Quick Settings:

      Press and hold the HOME Button for at least one second.

      • Within the Quick Settings screen you can access the following options:

        • Sleep Mode - Set the console to sleep mode.

          • This option can also be configured. In order to configure sleep mode, you must access the System Settings Menu.
             
        • Auto-Brightness - Enable/disable screen brightness adjustment based on ambient brightness.

        • Screen Brightness - Manually adjust screen brightness.

        • Airplane Mode - Disable all wireless communication functionality, including Internet communication, local communication, Bluetooth, and the NFC Reader/Writer. Some types of wireless communication can still be switched on manually when the console is in Airplane Mode.

          When Airplane Mode is enabled, the Joy-Con cannot be used wirelessly. It must be attached to the console.
           

      To exit Quick Settings:

      Perform one of the following actions.

      • Press the B Button

      • Press the HOME button

      • Tap outside of the Quick Settings screen
    • How to Access/Change the System Settings
      1. From the HOME Menu, select System Settings.
         
      2. Scroll through the System Settings menu on the left and select the setting you want to change.
        • Click here to see a list of the System Settings that are available on Nintendo Switch.
           
    • How to Change the Date and Time
      1. From the HOME Menu, select “System Settings.” 

      2. Scroll down the options on the left and select “System.”

      3. On the right-hand side of the screen, select “Date and Time.”
        • If prompted, enter your Parental Controls PIN. If you have forgotten your PIN, click here.
           

      The Date and Time can be set in two ways:

      • Synchronize Clock via Internet.
        When enabled, this feature will synchronize the date and time on the Nintendo Switch console with the date and time on the Internet.

        Press A to turn on this feature. Press A again to turn it off.

        This feature cannot be turned off while the Nintendo Switch Parental Controls app is linked to the console.
         
      • Manually.
        1. Select the correct time zone.
           
        2. Select “Date and Time.”
           
        3. Select the month, day, year, and time. Then select “OK.”
           
    • How to Change the Sleep Mode Settings
      1. From the HOME Menu select “System Settings.”
         
      2. Scroll down the options on the left and select “Sleep Mode.” The following settings can be configured:
        • Auto-Sleep (Playing on Console Screen). While in Handheld mode or Tabletop mode the console will enter sleep mode after a set period of inactivity. This time can be set to 1, 3, 5, 10, or 30 minutes. To disable Auto-Sleep while using the console screen, select “Never.”
           
        • Auto-Sleep (Connected to TV). While in TV Mode the console will enter sleep mode after a set period of inactivity. This time can be set to 1, 2, 3, 6, or 12 hours. To disable Auto-Sleep while using the console in TV mode, select “Never.”
           
        • Suspend Auto-Sleep While Playing Media Content. This prevents Auto-Sleep from activating while media content is playing. If this option is disabled, the console will still go to sleep after four hours of media playback.
           
    • How to Change the System Language

      When changing the system language, the Nintendo Switch console will need to be restarted. Any suspended software will be closed.

      The system language on Nintendo Switch can be set to: English, French, German, Spanish, Italian, Dutch, Portuguese, Russian, and Japanese.

      1. From the HOME Menu, select “System Settings.”
         
      2. Scroll down the options on the left and select “System.”
         
      3. On the right-hand side select “Language,” then select the desired language.
         
    • How to Change the Theme

      The background theme on Nintendo Switch can be set to Basic White or Basic Black.

      1. From the HOME Menu, select “System Settings.”
         
      2. Scroll down the options on the left and select “Theme.”
         
      3. Select the desired background theme.
         
    • Add Account With Confirmation Code

      When creating a new Nintendo Account to link to a Nintendo Switch console, you will be given the option to use a 5-digit confirmation code to complete the process. This method is only available when creating a new Nintendo Account on Nintendo Switch.

      This process is optional. If you don't want to use the confirmation code, or the code is missing / not working correctly, follow the standard steps for adding a Nintendo Account to a new user account or existing user account on Nintendo Switch.

       

      1. When linking a Nintendo Account to a user account (new or existing), select “Create Account” when prompted, to set up a new Nintendo Account.

      2. Select “Send account-creation instructions via e-mail.”

      3. Enter your date of birth, then select “OK.” Is the person that will be using the account age 13 or older?

      4. Enter your e-mail address into the appropriate field and click “Accept.” Select “Send e-mail” to send the e-mail.

      5. Click “OK” on the Nintendo Switch console to reach the 5-digit confirmation code entry screen.

      6. An e-mail will be sent that explains how to set up a Nintendo Account on your PC or smart device. When the e-mail arrives, click the URL included in the e-mail.
        • The email should arrive shortly, and expires in an hour from when it's sent.

        • If you don't receive the e-mail, please follow the standard steps for adding a Nintendo Account to a new user account or existing user account on Nintendo Switch. 

      7. On your smart device or PC, click “An account for myself.”

      8. Create a Nintendo Account for yourself.

      9. Once the account is created, a 5-digit confirmation code will appear.

      10. On the Nintendo Switch console, enter the confirmation code into the appropriate field, and click “OK.”

      11. You will receive a confirmation message that your Nintendo Account is now linked to your user account. Click “OK” to return to the system settings.
        • If you can't find the confirmation code or it doesn't work, please follow the standard steps for linking an existing Nintendo Account to a new user account or existing user account on Nintendo Switch.

      12. You will be directed to a page requesting your parent / guardian's e-mail address.
        • You will need to have a parent / guardian set up a Nintendo Account (if they do not already have one), and then create an account for you.

      13. Have your parent / guardian enter their e-mail address into the appropriate field and click “Submit.”

      14. Click “OK” on the Nintendo Switch console to reach the 5-digit confirmation code entry screen.

      15. An e-mail will be sent to your parent / guardian that explains how to set up your Nintendo Account on a PC or smart device. Have your parent / guardian click the URL in the e-mail.
        • The email should arrive shortly, and expires in an hour from when it's sent.

        • If you don't receive the e-mail, please follow the standard steps for adding a Nintendo Account to a new user account or existing user account on Nintendo Switch.

      16. Have your parent select “An account for a child” on their smart device or PC, then create a Nintendo Account for you.

      17. Once the account is created, a 5-digit confirmation code will appear.

      18. On the Nintendo Switch console, enter the confirmation code into the appropriate field, and click “OK.”

      19. You will receive a confirmation message that your Nintendo Account is now linked to your user account. Click “OK” to return to the system settings.
        • If you can't find the confirmation code or it doesn't work, please follow the standard steps for linking an existing Nintendo Account to a new user account or existing user account on Nintendo Switch.
    • How to Add a New User Account

      User accounts are used to manage each player’s save data and personal settings.

      Up to 8 user accounts can be created on the Nintendo Switch.

      A user account can also be linked to a Nintendo Account at any time after it is created.

      Once a Nintendo Account is linked to the account, the system's online features will be available.

      1. Select “System Settings” on the HOME Menu.
         
      2. Scroll down to highlight “Users,” then select “Add User.”
         
      3. Click “Next.”
         
      4. Select the icon you would like to have associated to your account.
        • Tap “More Options” for additional characters / backgrounds to choose from.
           
        • If you would like to add a Mii instead of a picture, click “Mii” to create one.
           
      5. Once you have selected a character, enter a nickname when prompted. Select “OK.”
        • Your nickname can be seen by other players, so don’t include any personal information.
           
        • Your nickname can be changed at any time once your account is created.
           
      6. Select “OK” again to confirm.
         
      7. At this point, you will be given the option to link a Nintendo Account to your user account.
         

      Link an existing Nintendo Account

      1. Select “Sign In and Link” to link an existing Nintendo Account.
         
      2. Select the sign in information for your Nintendo Account:
        • "Sign in using e-mail address or User ID” - Enter the e-mail address or User ID and password associated to your account, then click “Sign in.”
           
        • “Sign in using a different account” - Click the appropriate service (Nintendo Network ID, Twitter, Facebook, or Google +) and enter your log in information for the service.
           
      3. You will receive a confirmation message that your Nintendo Account is now linked to your user account. Click “OK” to return to the System Settings.
         
      4. Select “Add User” if you would like to add additional accounts, or press the B Button to return to the HOME Menu.
         

      Create and link a new Nintendo Account

      1. Select “Create Account” to set up a new Nintendo Account.
        • Optional - On the following screen, you can request an e-mail with instructions to link your Nintendo Account with a confirmation code.
      2. On your PC or smart device, visit http://accounts.nintendo.com and create a Nintendo Account.
         
      3. Once you have created the Nintendo Account, return to the Nintendo Switch and click “Sign in.”
         
      4. Select the sign in information for your Nintendo Account:
        • "Sign in using e-mail address or User ID” - Enter the e-mail address or User ID and password associated to your account, then click “Sign in.”
           
        • “Sign in using a different account” - Click the appropriate service (Nintendo Network ID, Twitter, Facebook, or Google +) and enter your log in information for the service.
           
      5. You will receive a confirmation message that your Nintendo Account is now linked to your user account. Click “OK” to return to the system settings.
         
      6. Select “Add User” if you would like to add additional accounts, or press the B Button to return to the HOME Menu.
         

      Proceed without linking

      1. Select “Later” if you do not wish to create or link a Nintendo Account at this time.
        • Note that many of the system’s online features are not available until a Nintendo Account is linked.
           
      2. Once your account is created, you will return to the System Settings. Select “Add User” if you would like to add additional accounts, or press the B Button to return to the HOME Menu.
         
    • Linking a User to a Nintendo Account

      Nintendo Switch is a console everyone can enjoy. Each person can create a user on the console which will store their save data when they play Nintendo Switch.

      If you link a user to a Nintendo Account, you can use internet features like Nintendo eShop and friend features.

      You can create up to eight users on a single console.

      Adding a user

      You can add a user to the console by starting System Settings on the HOME Menu and selecting User ⇒ Add New User.

      Deleting a user

      Deleting a user from the console will also delete all of that user's save data.

      You can delete a user by going to System Settings ⇒ User and selecting "Delete User".

      Linking to a Nintendo Account

      What is a Nintendo Account?

      A Nintendo Account enables the use of My Nintendo services and certain smart device applications. On the Nintendo Switch console, linking a user to a Nintendo Account lets you use online features.

      You must be aged 13 or over to create a Nintendo Account. You'll need an adult to create an account for you if you are 12 or under.

      Features available after linking

      Each user on a Nintendo Switch console can link a single Nintendo Account. Linking allows you to use online features, including the following:

      • Online multiplayer
         
      • Friend features
         
      • Nintendo eShop
         
      • Posting screenshots to social networks
         

      You will need to register your console as the active console for downloads for your Nintendo Account if you want to make purchases in Nintendo eShop.

      How linking works

      1. Connect the console to the internet.
         
      2. Touch the user icon on the HOME Menu to go to your user page, then select Profile ⇒ Link to a Nintendo Account.
         
      3. Follow the on-screen instructions to link your Nintendo Account.
         

      With the exception of certain software and services, membership will be required for online play using your Nintendo Switch console. You can try this service for free until spring 2017. A Nintendo Account (free of charge) is required to use this service.

    • How to Combine Nintendo Account and Nintendo Network ID Funds

      Instructions on combining the fund balance between a Nintendo Account and a Nintendo Network ID (NNID) for the Nintendo eShop.

      Important:

      • Once the balances are combined, they can’t be separated.
         
      • If you unlink an NNID after combining funds, the funds will remain with the Nintendo Account. The money will not be accessible through the NNID if it is unlinked from the Nintendo Account.
         

      Additional Information:

      • Merging the funds between a Nintendo Account and NNID will allow you to share your Nintendo eShop balance between your Nintendo Switch, Wii U, and Nintendo 3DS family systems.
         
      • Once the funds are combined, the balance will be shared for as long as the NNID and Nintendo Account are linked together. Adding funds on one system will automatically make the money available to the others.
         
      • This is optional for on-device purchases. You can also keep your Nintendo Account and Nintendo Network ID balances separate if you’d prefer.
         

      Complete These Steps:

      1. Link your Nintendo Network ID to your Nintendo Account using a PC or smart device.
         
      2. Select “Nintendo eShop” on the Nintendo Switch HOME Menu to launch the Nintendo eShop.
         
      3. Select the account you want to use.
         
      4. Select the picture of your icon in the upper-right corner to access your Account Information.
         
      5. Select “Merge Funds from Nintendo 3DS / Wii U.”
        • If this option doesn’t appear, it means that the NNID currently linked to your Nintendo Account has already been merged to your account.
           
      6. Read through the information, then select “Merge Funds.”
        • If you see “Next” instead of “Merge Funds,” you don’t currently have an NNID linked to your Nintendo Account. You will need to link an NNID, then try again.
           
      7. Enter your Nintendo Account password, then select “Send.”
         
      8. The current balances from your Nintendo Account and NNID will appear. Select “Merge Funds” to combine them together.
         
      9. Your balances will be merged together. Select “OK” to return to the “Add Funds” menu.
         
    • Child Account

      Create a child account so that your child can safely use online features

      Link a child account to your child's user on the Nintendo Switch console if they are aged 12 or under and would like to use the console's online features. A child account is an account that a parent or guardian can create from within their own Nintendo Account.

      How is a child account different from a regular Nintendo Account?

      A child account is one that is created/managed by a parent or guardian's Nintendo Account and can be used to set restrictions on the child's gameplay. Settings and restrictions on the child account can be selected, changed and deleted from the parent or guardian's Nintendo Account. You can use a child account to restrict Nintendo eShop purchases on the console or can choose to have a notification sent to the email address registered to your Nintendo Account whenever your child makes a purchase in Nintendo eShop.

      Restrictions that can be set on a child account

      The following restrictions can be set for when the user linked to the child account accesses Nintendo eShop:

      • Restrict all software purchases
         
      • Hide software information rated above the set age rating
         

      Creating a child account

      A regular Nintendo Account is required to create a child account. If you are a parent or guardian and want to create a child account for your child, you must first create a Nintendo Account for yourself if you do not have one already.

      Once you have created a Nintendo Account, you can create a child account from the Nintendo Account settings screen.

      Please be aware that, if you delete your Nintendo Account, any child account linked to it will automatically be deleted.

      Click here for more information about how to link a user on the Nintendo Switch console to a Nintendo Account.

      The parent or guardian can also change the password for a child account. If the parent or guardian changes the password for a child account, the password will need to be re-entered on the console in order to play online. It may take a while for this change to be reflected on the console.

    • How to Add an Existing Nintendo Account to a Parent Account
      • When an existing Nintendo Account is added to a parent / guardian account, the parent / guardian can restrict Nintendo eShop purchases, but cannot manage any other settings for the Nintendo Account.

      • Existing Nintendo Accounts for users aged 13+ can be added to a parent / guardian Nintendo Account.

      • The Nintendo Account owner must be aged 18+ to add Nintendo Accounts.

      • Nintendo Accounts that are already managed in a parent / guardian’s account cannot be added to a different parent / guardian account.

      • Nintendo Accounts that are already used as a parent / guardian’s account cannot be added to a different parent / guardian’s account.

      Complete These Steps:

      1. Log into your existing parent / guardian Nintendo Account (this is the Nintendo Account for any user aged 18+).
      2. Click “Nintendo Account” in the upper-left corner of the screen to access your account settings.
         
      3. Select “Parental Controls.”
         
      4. Select “Supervise existing account.”
         
      5. Enter the e-mail address that is registered to the Nintendo Account that you want to add, then click “Submit.”
        • A verification e-mail will be sent to the e-mail address that you entered.
           
      6. The owner of the other Nintendo Account will need to do the following to agree:
        1. Open the e-mail and click the verification link.
           
        2. Sign in to their Nintendo Account.
           
        3. Click “I agree” to move the Nintendo Account into the parent / guardian’s Nintendo Account.
           
      7. Once the Nintendo Account owner has agreed, their account will appear in your “Parental Controls” section and you can adjust the Nintendo eShop restrictions from there.
        • The parent / guardian can also unlink Nintendo Accounts that have been added in this way.
           
    • How to Delete a User Account on Nintendo Switch

      Deleting a user account will delete all save data associated to the account. Save data cannot be restored once it is deleted.

      If the user account is linked to a Nintendo Account, the Nintendo Account will not be deleted. However, software purchased with the account cannot be played until the Nintendo Account is re-linked to a new user account.

      1. Select “System Settings” from the HOME Menu.
         
      2. Scroll down to highlight “Users,” then select the appropriate user account to access the Profile Settings.
         
      3. Scroll down to the bottom of the settings and select “Delete User.”
        • If a Parental Control PIN has been set for the system, you will be prompted to enter it to proceed.
           
      4. Check the box next to “Delete,” then select “Next.”
        • If a Nintendo Account is linked, select “Confirm,” then “Unlink” to remove the Nintendo Account link.
           
      5. Select “Delete this User.”
         
      6. Once the account has been deleted, select “OK” to return to the system.
         
    • How to Create a Mii

      Up to 100 Mii characters can be stored on a single Nintendo Switch console.

      1. From the HOME Menu select “System Settings.”
         
      2. Scroll down the options on the left and select “Mii,” then “Create/Edit a Mii.”
         
      3. Select “Create New Mii” and choose from one of the following options:
         

      Start from Scratch

      1. Select the gender for your Mii character.
         
      2. Use the left control stick or the D-pad on the left Joy-Con to navigate through the different physical features for your Mii character, such as face, eyebrows, nose, facial hair, etc. Use the right Joy-Con to select an option.
         
      3. Use the on-screen keyboard to enter a nickname for your Mii, then select “OK” or press the “+” Button on the right Joy-Con.
        • Nicknames can be up to 10 characters long.
           
      4. When you are finished creating your Mii, press “Done.”
         

      Choose a Look-Alike

      1. Select the gender for your Mii character, then choose an available Mii from the screen.
        • To view additional characters, press the Y Button or select “More Options.”
           
      2. Click “Next” to edit the Mii you selected.
         
      3. Use the left control stick or the D-pad on the left Joy-Con to navigate through the different physical features for your Mii character, such as face, eyebrows, nose, facial hair, etc. Use the right Joy-Con to select an option.
         
      4. Use the on-screen keyboard to enter a nickname for your Mii, then select “OK” or press the “+” Button on the right Joy-Con.
        • Nicknames can be up to 10 characters long.
           
      5. When you are finished editing your Mii, press “Done.”
         

      Copy Mii from amiibo

      1. Hold an amiibo to the NFC touchpoint on the right Joy-Con.
         
      2. Remove the amiibo once the message “Copied Mii” is displayed on the screen.
        If the following message is displayed, “There is no Mii registered to this amiibo,” you will need to first register an amiibo and give it a nickname.
    • How to Edit or Delete a Mii
      1. From the HOME Menu, select "System Settings." 
         
      2. Scroll down the options on the left and select "Mii."
         
      3. Select "Create/Edit a Mii."
         
      4. Select "Mii List." Choose the Mii character you want to edit/delete.
         

      Do you want to Edit or Delete a Mii?

      • Edit
        1. Select "Edit."
           
        2. Use the control stick or the directional buttons on the left Joy-Con to navigate through the different physical features for your Mii character, such as Face, Eyebrows, Nose, Facial Hair, etc. Use the right Joy-Con to select it.
           
        3. When you are finished editing your Mii, press "Done."
           
      • Delete
        1. Select "Delete," then "Delete" again.
           
  • How to Edit User Profile Settings

    The following Profile Settings can be adjusted for each user:

    • Nickname – Edit the nickname that can be seen by other players.

    • Edit Icon – Select a character or Mii, or adjust the background.
       

    A user’s profile settings can be edited in the following ways:

    • From the user's page:
      1. From the HOME Menu, select the user’s page you wish to edit.
         
      2. Select “User Settings.”
         
    • From System Settings:
      1. From the HOME Menu, select “System Settings.”
         
      2. Scroll down the options on the left and select “Users.” Then select the user profile you wish to edit.