Nintendo Switch Lite Support

    • How to Access the POWER Menu
      1. To display the POWER Menu, press and hold the POWER button for at least three seconds. 
        • You can choose to power off the Nintendo Switch or set it to Sleep Mode.

          After ten seconds of inactivity while the POWER Menu is being displayed the console will enter Sleep Mode.
           
      2. To exit the POWER Menu, press the B or HOME button.
    • How do I turn the Nintendo Switch console off?

      It's recommended that you put the console into sleep mode when you stop playing. This will reduce battery consumption and will allow you to quickly resume playing.

      Other ways to enter/exit sleep mode

      If you want to turn the console off completely, do the following:

      1. Hold the Power button for three seconds to open the Power Menu.
         
      2. Select "Power Options" and then "Power Off".
         

      Make sure you save your progress in a game before turning off the power. Any unsaved progress will be lost.

    • The Nintendo Switch console won't turn on
      • Has the battery run out? Try charging the console.
         
      • The console may be frozen.
        →There is a chance that the console has frozen with a black screen. Look at the console in a darkened room and see if any light is coming from the screen. If so, the console has frozen. Hold the POWER Button for 12 seconds or more to turn the console off.

        Then, press the POWER Button to turn the console on again.
    • Console Cannot Be Charged or the Charge Doesn’t Last Very Long

      The Nintendo Switch console does not seem to charge, or the battery charge continues to go down despite being connected to the AC adapter.

      The console battery does not last very long despite charging for several hours.

      Additional Information:
       

      The Nintendo Switch console takes approximately 3 hours to fully charge when the console is powered off or in sleep mode. Charging time will be longer if the console is in use.

      When fully charged, the battery duration for the console can last approximately 3 hours. This will vary depending on the software application and functions being used.

      What to Do:
       

      1. Power off the console and reset the AC adapter by unplugging it from both ends. Leave the AC adapter unplugged for at least 30 seconds.
        • While it is unplugged, verify that the original Nintendo Switch AC adapter is being used (model No. HAC-002).
          • If a different power source is being used, or if the original AC adapter is damaged, replacing it with the official Nintendo accessory may resolve the problem.
             
      2. Connect the original AC adapter to the console and then directly to a wall outlet. 
        • When the AC adapter is first plugged into the console, the LCD screen will power on and the battery charging indicator will be displayed on the upper right corner of the screen.
          • If the battery charge on the console is almost depleted when the AC adapter is first plugged in, the screen will remain off and a charging indicator will be momentarily displayed on the top left corner of the LCD screen. Allow the console to charge for at least 15 to 30 minutes, then press the POWER Button to boot it up.
             

      Situation Not Resolved:
       

      If the battery charge does not last very long once the AC adapter is removed, then there could still be an issue with the console or with the AC adapter. If possible, test the console using a second Nintendo Switch AC adapter.

      If the console battery charges correctly while using another AC adapter, then the original Nintendo Switch AC adapter will need to be replaced. Please contact Nintendo Customer Service for further assistance.

      If the console will still not hold a charge even while using a different AC adapter, or if another AC adapter is unavailable, the Nintendo Switch console will need to be repaired. For testing purposes, please include the original AC adapter.  Please contact Nintendo Customer Service for further assistance.
       

    • The Nintendo Switch console gets hot
      • Are you using the console in a place that may be too hot?
        →If the surrounding temperature is too hot, the console may overheat. The console should be used in a place where the temperature is between 5 and 35°C. Stop using the console if it becomes too hot while playing in handheld mode, as this may lead to skin burns.

        The console may become hot during charging or when it's being used in TV mode, but this is normal and should not be considered a defect.
    • The Console Has No Power, Has a Blank Screen, or Won't Wake Up From Sleep Mode

      The information in this article can help you when:

      • A Nintendo Switch system will not power on.
      • The LCD screen is blank while in handheld mode or tabletop mode.
      • After placing the system in sleep mode, it will not wake up when the POWER or HOME Buttons are pressed.
         

      Note: Nintendo Switch systems do not have a power light.


      Switch Lite

      1. What to do

        1. Hold down the POWER Button for twelve seconds to force the system to shut down, then power it on again.

        2. Reset the AC adapter by leaving it unplugged from both ends for at least 30 seconds.

      • While performing this step, verify you are using the Nintendo Switch AC adapter (model No. HAC-002 (AUS)) and check for any cuts, kinks, frayed cables, etc.

      • If any damage is found, or if a different charger is being used, replacing it with the correct accessory may resolve the problem.
         

      3. Connect the AC adapter to the system and directly to a wall outlet.


      What is displayed on the LCD screen?

      • The Entrance Screen

      If the Entrance Screen is displayed, allow the system to charge and ensure that the latest system update is installed.
       

      • Only the Battery Charge Indicator

        a) If the battery charge on the system is nearly depleted when the AC adapter is first plugged in, the screen will remain off and a charging indicator will be momentarily displayed on the top left corner of the LCD screen. Allow the system to charge for at least 15 to 30 minutes, then press the POWER Button to boot it up.

        b) Once booted up, ensure the system has the latest system update installed.
         

      Still not resolved:

      If the issue is still not resolved hold down the POWER Button for twelve seconds to force the console to shut down, then power it on again.

      If the LCD screen still did not turn on the Nintendo Switch system will need to be repaired. For testing purposes, please include the original AC adapter. Please contact Nintendo Customer Service for further assistance.
       

      • The Screen didn't Power on or it Remains Blank:

      Hold down the POWER Button for twelve seconds to force the system to shut down, then power it on again.

      LCD has now turned on:
      Allow the system to charge for at least thirty minutes, then ensure that the latest system update is installed.

      LCD has not turned on:
      Nintendo Switch system will need to be repaired. For testing purposes, please include the original AC adapter. Please contact Nintendo Customer Service for further assistance.

    • Nothing displays on the Nintendo Switch screen
      • Is the console in sleep mode?
         →Wake the console from sleep mode.
         
      • Is the console off?
         →Press the Power button to turn the console on.

        If the console won't turn on, there's a chance that the battery is empty. Try charging the console.
         
      • The console may be frozen.
        →There is a chance that the console has frozen with a black screen. Look at the console in a darkened room and see if any light is coming from the screen. If so, the console has frozen. Hold the POWER Button for 12 seconds or more to turn the console off.

        Then, press the POWER Button to turn the console on again.
    • The Nintendo Switch screen is black and isn't responding to input
      • The console may be frozen.
        →There is a chance that the console has frozen with a black screen. Look at the console in a darkened room and see if any light is coming from the screen. If so, the console has frozen. Hold the POWER Button for 12 seconds or more to turn the console off.

        Then, press the POWER Button to turn the console on again.
    • The Nintendo Switch screen is frozen or won't work
      • Is the Nintendo Switch console recognising the controller?
         →Check whether the controllers are properly connected to or paired to the console.
         
      • Is the game card slot or microSD card slot dirty?
         →Wipe any dirt away with a soft, dry cloth.
        Make sure to wipe the slots gently to avoid damaging them.
         
      • The Nintendo Switch console may be frozen.
        →If the console freezes and won't respond to any input, hold the POWER Button for 12 seconds or more to turn the console off.

        Then, turn the console on again.
    • The touch screen is not functioning correctly
      • Are you using a screen protector?
         Try removing the screen protector and see if this fixes the problem.

        Reattach the screen protector, making sure that no dirt or air is trapped between the screen protector and the screen.
        Use the Nintendo Switch screen protector (HAC-018) (sold separately) if you are not doing so already.
         
      • Check to make sure that the touch screen is working properly.
         Start System Settings from the HOME Menu, then select Controllers and Sensors ⇒ Test Input Devices ⇒ Test Touch Screen.

       If the touch screen is still not working properly, please contact Nintendo Customer Support.

    • The image on the Nintendo Switch screen is distorted or the sound is cutting out
      • Are you playing online?
         →When playing online, the sound or display on the console may be disrupted depending on the quality of your internet connection.
         
      • Is it possible that radio wave interference could be disrupting the console?
         →There may be devices near the console that can disrupt radio waves, such as audiovisual equipment, microwaves, cordless devices, and metal TV stands or racks. Try moving the console to a different location and see if that fixes the problem.
    • The Nintendo Switch console's screen brightness changes suddenly
      • Is your hand or an object covering the console's brightness sensor?
        →The brightness sensor automatically adjusts the screen brightness depending on the light level of the surrounding area.

        Hold HOME Button for one second or more to open Quick Settings and turn Automatic Brightness to "Off".
        You can also do this from "Screen Brightness" in System Settings.
    • How to Adjust Touch Screen Sensitivity Settings

      Additional Information:

      You can select between two different sensitivity settings for the console touch screen:

      • Standard – Use your finger to tap and make selections on the touch screen.
      • Stylus – This setting increases the touch screen sensitivity and is optimized for stylus input mode.
         

      Complete These Steps:

      1. From the HOME Menu, select System Settings.
      2. Navigate to the Controllers and Sensors section, then select Touch-Screen Sensitivity.
      3. Choose from one of the two sensitivity settings.
  • No sound is coming out of my headphones when they are connected to the Nintendo Switch console
    • Is the volume low on the Nintendo Switch console?
       →Adjust the volume using the volume buttons.
       
    • Are the headphones properly connected to the console?
       →Please make sure that the headphones are fully inserted into the audio jack on the console.
    • How do I exit or close software?

      Before closing software, make sure to save your data (if applicable). Then press to suspend the software and open the HOME Menu. Once there, either open a different software title or press the X Button while the cursor is on the current software to close it.

    • When I insert a game card, the software icon doesn't appear on the HOME Menu
      • Is the game card inserted properly?
        →Try removing and reinserting the game card.
         
      • Are the terminals on the game card dirty?
        →If they are dirty, clean the terminals with a soft, dry cloth. Wipe them gently so as not to scratch the terminals.
    • The software isn't working, or it doesn't launch when I select its icon
      • Is the game card for this software inserted?
        →Please make sure the game card is inserted.
         
      • Is this software restricted by Parental Controls?
        →You will need to adjust or lift the restriction in the Parental Controls settings.
         
      • Is the software archived?
        →Please redownload the software from Nintendo eShop.
         
      • Have you unlinked your user from your Nintendo Account?
        →To purchase software on Nintendo eShop, your user must be linked with a Nintendo Account. Your purchase records are tied to your Nintendo Account, so if you unlink your Nintendo Account, you will no longer be able to use any software purchased with it. Please link one of the users on your Nintendo Switch console to that Nintendo Account in order to gain access to the software again.
         
      • Is this console registered as the active console for downloads for your Nintendo Account?
        →In order for you to play software downloaded from Nintendo eShop on this console, it needs to be registered as the active console for downloads for your Nintendo Account.
         
      • Have you removed the microSD card on which this software is saved?
        →Insert the microSD card on which the software is saved, or redownload it from Nintendo eShop.
         
      • The software data may be corrupted.
        →Select System Settings from the HOME Menu, then select Data Management ⇒ Software. Next, choose the software that won't start and then select "Check for Corrupt Data".
    • Game Card is Stuck in the Game Card Slot

      Gently press down on the top of the game card. It should spring up enough to grip and remove from the console.
       

      • Situation Not Resolved:
        If the game card is lodged in the game card slot and cannot be removed, the console will need to be repaired.
    • After touching a Nintendo Switch game card, my hand has a strange bitter taste. Could this be harmful?

      This is not harmful to your health. Nintendo Switch game cards are coated in a bitter-tasting substance (denatonium benzoate).

    • I don't want to receive news about games or software. How do I turn it off?

      From the HOME Menu, select System Settings ⇒ System ⇒ Receive News to adjust this setting.

      Notifications from the Nintendo Switch Information Centre, such as information on how to enhance your Nintendo Switch play experience or notifications about system updates, will be received regardless of this setting.

    • New Game News Articles Are Not Being Received

      The Nintendo Switch console is not successfully receiving new Game News articles.

      What to Do:

      Ensure your console has the latest system update.

      • If your console is already up to date, restart it by holding down the POWER Button for three seconds, then select "Power Options" > "Restart."
         
    • New Game News Articles Are Not Being Received

      The Nintendo Switch console is not successfully receiving new Game News articles.

      What to Do:

      Ensure your console has the latest system update.

      • If your console is already up to date, restart it by holding down the POWER Button for three seconds, then select "Power Options" > "Restart."
         
    • How to Subscribe to a News Channel
      • This feature allows you to choose which news channels to follow on Nintendo Switch.
         
      • A system update may be required for this feature to become available.
         

      Within News:

      1. From the HOME Menu select the News icon.
         
      2. On the top right corner of the screen, select Find Channels, then select Follow Channel next to the channel you would like to subscribe to.
         

      Within System Settings:

      1. From the HOME Menu select System Settings.
         
      2. Navigate to the System section, then select News Channel Settings.
         
      3. Select Follow Channel next to the channel you would like to subscribe to.
    • Where can I go for important information about my Nintendo Switch console?

      Please read the Important Information booklet included with your Nintendo Switch console.

    • I can't take screenshots or the Capture Button doesn't work
      • Is the message "Unable to take a capture now." displayed?
        →It may not be possible to takes screenshots in all software, and in some software screenshots may only be possible at certain times.
         
      • Is the controller connected to the Nintendo Switch console?
        →Please check if other buttons on the controller are working. If not, refer to (link to "The controllers are not recognised by the console." in the FAQ).
    • How do I reset the keyboard's predictive text suggestions?

      You can clear the predictive text suggestions by resetting the keyboard. To reset the keyboard, open System Settings on the HOME Menu, then select System ⇒ Formatting Options ⇒ Reset Keyboard.

      Select the user you'd like to reset the keyboard for, then follow the on-screen instructions.

    • I don't want to receive friend requests. How do I turn them off?

      Select System Settings from the HOME Menu, then "User". Choose the relevant user and select "Friend Settings". You can then disable friend requests under "Receive Friend Requests".

    • Can I change my friend code?

      To change your friend code, select System Settings from the HOME Menu, then select "User". Pick the relevant user, then select Friend Settings ⇒ Reissue Friend Code. Changing your friend code will not affect your friend list or blocked-user list.

    • How to Enable/Disable the Console Button Input

      Important:

      • This setting is on by default and is available for Nintendo Switch Lite only. It is not compatible with the Nintendo Switch system.
      • This setting can be turned off only when there is a wireless controller paired to the system.
         

      Additional Information:

      • When this setting is turned off, the console will stop receiving inputs from the console buttons, and it will only receive inputs from a paired wireless controller.
      • This setting will be turned back on automatically when the console is restarted, or after returning from sleep mode.
         

      Complete These Steps:

      1. From the HOME Menu, select System Settings.
      2. Navigate to the Controllers and Sensors section, then select Console Button Input. This setting will be turned off.
      • Select this option again to turn it back on.