Nintendo Switch Support

    • Joy-Con Overview

      Using the Joy-Con controllers

      Attaching the Joy-Con controllers to the console

      In handheld mode, you can play Nintendo Switch games with both Joy-Con controllers attached to the console. To attach them to the console, align them with the rails on either side of the console, then slide them down until you hear a click.

      Be sure to attach the Joy-Con controllers correctly.

      Make sure you attach the right and left Joy-Con controllers to the corresponding sides of the console. The left Joy-Con has the - Button and the right Joy-Con has the + Button.

      You can pair the Joy-Con controllers to the console by attaching them once. Then you will be able to use them while detached from the console. Up to 10 Joy-Con controllers can be paired to each console at a given time.

      Detaching the Joy-Con controllers from the console

      Detach the Joy-Con controllers from the console to play Nintendo Switch in TV mode or tabletop mode. To detach a Joy-Con, hold the release button on the back of the controller, then slide it up.

      The Joy-Con controllers will remain paired when you detach them from the console, and you'll be able to use them wirelessly. If they run out of battery, attach them to the console when it's charging to recharge them.

      Can I detach the Joy-Con controllers and use them with another console?

      Each Joy-Con can only be paired to one console at a time. To use a paired Joy-Con with a different console, you must attach the Joy-Con to that console to pair it. You will need to do this again each time you'd like to change what console you are using the Joy-Con with.

      Playing with the Joy-Con controllers detached from the console

      You can use Joy-Con strap accessories when you are playing with the Joy-Con controllers detached from the console.

      Using a Joy-Con grip accessory

      You can attach the left and right Joy-Con controllers to a Joy-Con grip to use them as a single controller.

      There's also a Joy-Con grip that can charge your Joy-Con controllers.

      In addition to the normal Joy-Con grip included with the console, there's also a Joy-Con charging grip (sold separately). If you have the charging grip, connect it to the Nintendo Switch dock using the USB charging cable (HAC-010) to charge the Joy-Con controllers. This way, you can play Nintendo Switch while the controllers are charging.

    • Holding the Joy-Con Controllers

      You can use one Joy-Con to control the console, or both at the same time. The way you hold them can change depending on the game you're playing, so here's an introduction to the ways the controllers are most commonly held.

      Dual-controller grip

      Both controllers are held upright, offering lots of buttons and the ability to move the controllers independently of one another.

      Solo remote grip

      A controller is held upright in one hand. One-handed button and motion controls are available.

      Solo horizontal grip

      A controller is held horizontally in both hands. Some games may involve you tilting the controller.

    • How to Attach/Detach and Wear the Joy-Con Strap

      Always attach the Joy-Con strap accessories to the Joy-Con when using them as detached wireless controllers.

      The Joy-Con strap accessories (model No. HAC-014) can be used on either Joy-Con controller (Left or Right).

      To attach the Joy-Con strap to the Joy-Con controllers:

       

      1. Make sure the Joy-Con straps are correctly oriented.
        To ensure the Joy-Con straps are positioned properly with the Joy-Con controllers, align the “-“ symbol on the left Joy-Con with the “-“ symbol on one of the Joy-Con straps. Then align the “+” symbol on the right Joy-Con with the “+” symbol on the other Joy-Con strap. 


         
      2. Attach the Joy-Con straps to the Joy-Con controllers.
        Use the rail on the side of the Joy-Con, and slide the Joy-Con strap from top to bottom until you hear a click. 


         

      To wear the Joy-Con strap:

      1. Place your hand through the wrist strap on the Joy-Con strap and hold the Joy-Con controller firmly in your hand. 





         
      2. Ensure the Slide Lock on the Joy-Con strap is in the lock position. 
         
      3. Press down on the strap lock button and slide it towards your wrist to tighten the strap and prevent it from falling off your wrist.
        • Do not over-tighten the strap, as this may cause discomfort.
           

      How to detach the Joy-Con straps from the Joy-Con controllers:

       

      1. Ensure the slide lock at the bottom of the Joy-Con strap is in the “unlock” position.


         
      2. Carefully slide the Joy-Con downward.
        • To detach the Joy-Con straps it is not necessary to press the release button on the back of the Joy-Con controller.


           
    • How to Attach/Detach the Joy-Con Controllers to the Joy-Con Grip
      • The Joy-Con grip accessory (model No. HAC-011) included with the Nintendo Switch bundle allows you to combine both Joy-Con into a traditional-style controller.

      • Additionally, a Joy-Con charging grip (model No. HAC-012) is available and is sold separately. The Joy-Con charging grip allows you to keep playing while you're charging your Joy-Con, so you don't have to miss a minute.
         

      How to attach the Joy-Con controllers to the Joy-Con grip or Joy-Con charging grip

      1. Make sure the Joy-Con are correctly oriented.
        To ensure the right and left Joy-Con are positioned properly with the Joy-Con grip or Joy-Con charging grip, align the "-"symbol on the left Joy-Con with the "-" symbol on the left side of the Joy-Con grip or Joy-Con charging grip. Then align the "+"symbol on the Joy-Con with the "+" symbol the right side of the Joy-Con grip or Joy-Con charging grip. 
         
      2. Attach the Joy-Con to the Joy-Con Grip or Joy-Con charging grip.
        Use the rail on the side of the Joy-Con Grip, and slide the Joy-Con from top to bottom, until you hear a click. 
         

      How to detach the Joy-Con controllers from the Joy-Con grip or Joy-Con charging grip

      Press the release button at the back of the Joy-Con while sliding the Joy-Con from bottom to top.

    • How to Attach/Detach the Joy-Con Controllers from Nintendo Switch

      The Joy-Con can be paired to one console at a time. If you wish to use the Joy-Con on another console, they will need to be paired to that console.

      How to attach the Joy-Con to the console:

      1. Make sure the Joy-Con are correctly oriented.
        First, ensure the LCD screen is facing you. To ensure the right and left Joy-Con are positioned properly with the console, align the "-"symbol on the left Joy-Con with the top left corner of console, and align the "+"symbol on the Joy-Con with the top right corner of the console. 

      2. Attach the Joy-Con to the Nintendo Switch console.
        Use the rail on the side of the console, and slide the Joy-Con from top to bottom, until you hear a click. 
        • Once the Joy-Con controllers are attached to the system, they are registered, and can now be detached and used.
           

      How to detach the Joy-Con from the console:

      After detaching the Joy-Con controllers from the console, be sure to attach the Joy-Con straps before starting a game or software.

      Press the release button at the back of the Joy-Con while sliding the Joy-Con from bottom to top. 








       

      • The Joy-Con registration information is not deleted when the Joy-Con controllers are detached. You can now use them as wireless controllers.
         
    • Installing Batteries for the Joy-Con AA Battery Pack

       

      For further information regarding the Joy Con AA Battery Pack, click here.

    • Attaching the Joy-Con AA Battery Pack to the Joy-Con

       

      For further information regarding the Joy Con AA Battery Pack, click here.

    • How to Use the NES Controllers

      Information on how to utilize the NES Controllers with Nintendo Switch.

      Important:

      • The NES Controllers are designed to work with NES – Nintendo Switch Online software. Although it's possible that these controllers can be used to navigate the Nintendo Switch menus and even play other games, we cannot ensure that all in-game options and features are supported.
         
      • The NES Controllers can be used attached to the Nintendo Switch console, or wirelessly. The way the NES Controllers are used will determine the button functions available for each controller (see reference diagrams below).
         

      Complete These Steps:

      1. Pair the NES Controllers to Nintendo Switch.
         
      2. Start the NES – Nintendo Switch Online software.
        • If a software update is available, be sure to download and install it prior to starting a game.
           


       

      The available button functions will depend on the controller placement. For example, while used wirelessly with NES – Nintendo Switch Online software:

      • Press L Button once - Take a screenshot
         
      • Press and hold down L Button - Take a video capture
         
      • Press R Button once - Return to Nintendo Switch HOME Menu
         
      • Press and hold down R Button - Open Quick Settings Menu
         
      • Press L + R Buttons once – Open Suspend Menu or Quit online play (only while you’re in a game joined as a guest)
         

      If both NES Controllers are used wirelessly (player 1 and player 2), only player 1 will be able to navigate the game selection menu within the NES – Nintendo Switch Online software.

      While the NES Controllers are attached to the console using NES – Nintendo Switch Online software:



       

      • Use the Left +Control Pad to navigate the game selection menu or to move within a game.
         
      • Press B Button once (Left controller) - Open Suspend Menu
         
      • Press A Button once (Left controller) – Take a screen capture
         
      • Press and hold down A Button (Left controller) – Take a video capture
         
      • Use the Right +Control Pad to access the HOME Menu
         
    • NES Controller is Not Recognized While Attached to Nintendo Switch

      After attaching the NES Controllers to Nintendo Switch, the console does not detect one or both controllers.

      Important:

      • The NES Controllers are designed to work with NES – Nintendo Switch Online software. Although it's possible that these controllers can be used to navigate the Nintendo Switch menus and even play other games, we cannot ensure that all in-game options and features are supported.
         
      • The NES Controllers are intended to be used wirelessly with NES – Nintendo Switch Online software. While these controllers are attached to the console, not all buttons will be responsive, or the buttons will appear to have a different function when pressed.
         

      What to Do:

      1. Ensure that your console has the latest system update.
         
      2. Attach the NES Controllers to the console, then from the HOME Menu, select “Controllers.”
        • If the NES Controllers are not responding, you can use the console touch screen to make your selections.
           
        • When the NES Controllers are registering as being attached to the console, they will be displayed in the Controllers screen like so:



           
      3. If the NES Controllers are not registering correctly, detach them from the console and try the following with one controller at a time:
        • Reset the NES Controller.
          Press the SYNC Button once, then press any other button to power on the controller again.
           
        • Attach and detach the NES Controllers several times.
          Ensure that the NES Controller is correctly oriented and inserted all the way.
           
        • Verify that other controllers can be registered on the console.
          Attach a pair of Joy-Con and verify that they appear on the Controllers screen.

      Situation Not Resolved:

      If the NES Controllers are not recognized in the Controllers screen while they are attached to the Nintendo Switch console, but the Joy-Con can register correctly on the same console, then the non-working NES Controller(s) will need to be repaired.

      Please contact Nintendo Customer Service for further assistance.

    • NES Controller Does Not Respond Correctly

      The buttons or +Control Pad on the NES Controller do not respond or respond incorrectly on the Nintendo Switch console.

      The characters move on their own, drift, or there is an input lag with the NES Controllers.

      Important:

      • The NES Controllers are designed to work with NES – Nintendo Switch Online software. Although it's possible that these controllers can be used to navigate the Nintendo Switch menus and even play other games, we cannot ensure that all in-game options and features are supported.
         
      • If the NES Controllers are not recognized at all while attached to the Nintendo Switch console, click here.
         

      Additional Information:

      • The NES Controllers can be used with Nintendo Switch in handheld mode or wirelessly. The way the NES Controllers are used will determine the button functions available for each controller.
         
      • While using two NES Controllers with the NES – Nintendo Switch Online software, it is possible to navigate the game selection menu only as player 1. You will not be able to make any selections as player 2.
         

      Handheld Mode
       

      While used with Nintendo Switch in handheld mode:

      What to Do:

      1. Verify that you are using the NES – Nintendo Switch Online software.
        If you are using two NES Controllers, only player one can navigate the Game Selection menu.
         
      2. Ensure you have downloaded and installed any available software updates for NES – Nintendo Switch Online prior to starting a game from that library.
         
      3. If the issue persists, try the following:
        • Ensure your console has the latest system update.
          If the system is already up to date, restart it by holding down the POWER Button for three seconds, then select “Power Options” > “Restart.”
           
        • With the NES Controllers attached to the console, test the buttons.
          Keep in mind the functionality for each button from the following diagram:
           


       

      Wireless Mode
       

      While used with Nintendo Switch in wireless mode only:

      What to Do:

      1. Verify that you are using the NES – Nintendo Switch Online software.
        If you are using two NES Controllers, only player one can navigate the Game Selection menu.
         
      2. Ensure you have downloaded and installed any available software updates for NES – Nintendo Switch Online prior to starting a game from that library.
         
      3. If the issue persists, try the following:
        • Ensure your console has the latest system update.
          If the system is already up to date, restart it by holding down the POWER Button for three seconds, then select “Power Options” > “Restart.”
           
        • Attach both NES Controllers to the console, ensuring that they click into place. Then detach them again.
           
        • Reset the NES Controllers.
          Press the SYNC Button once on each controller, then press any other button on each one to power them on again.
           
        • Ensure that the battery charge is not depleted on the NES Controllers.
          The approximate battery charge will be displayed by going to the HOME Menu > “Controllers.”
           
        • Check for wireless interference.
          Ensure that the console is not placed behind a TV, under a metal object, or within three to four feet of other wireless devices, such as wireless speakers, cordless phones, etc.
           
        • With the NES Controllers detached from the console, test the buttons.
          Keep in mind the functionality for each button from the following diagram:
           


       

      Situation Not Resolved:

      If the issue persists with a specific button or buttons, the problematic NES Controller(s) will need to be repaired.

      Please contact Nintendo Customer Service for further assistance.

  • How to Charge the Super Nintendo Entertainment System Controllers for Nintendo Switch
    • It takes approximately 3½ hours to fully charge a Super NES Controller for Nintendo Switch.
       
    • When fully charged, the battery duration for the Super NES Controller for Nintendo Switch can last approximately 20 hours. This may vary depending on use.
       
    • Once the Super NES Controller for Nintendo Switch is fully charged, the recharge LED beside the USB connector will shut off.
       
    • Super NES Controller for Nintendo Switch can also be charged by connecting it to a licensed accessory, such as the Dual USB PlayStand for Nintendo Switch Lite from HORI.
       

    Complete these steps

    The Super NES Controller for Nintendo Switch can be charged in the following ways:

    • While connected directly to the Nintendo Switch AC adapter.

      Connect the Nintendo Switch AC adapter (model No. HAC-002(AUS)) to the USB connector at the top of the Super NES Controller, and then to a wall outlet.
       
    • While connected to the Nintendo Switch dock.
    1. Connect the Nintendo Switch AC adapter to the dock and then to a wall outlet.

    Note: In order to charge the Super NES Controller, the Nintendo Switch console does not need to be docked.

    1. Connect the USB charging cable (model No. HAC-010) to an available USB port on the dock, then to the USB connector at the top of the Super NES Controller.
    • Poké Ball Plus Overview

      Instructions on using the Poké Ball Plus accessory with Pokémon: Let’s Go, Pikachu and Pokémon: Let’s Go, Eevee.
       

      Additional Information:

      • You can have one Pokémon at a time from Pokémon: Let’s Go, Pikachu! or Pokémon: Let’s Go, Eevee! in your Poké Ball Plus accessory.
         
      • When you send a Pokémon into the Poké Ball Plus, you can carry it around with you as you walk around in the real world. The more you walk and play with your Pokémon, the faster it will grow!
         
      • Each Poké Ball Plus accessory also contains the Mythical Pokémon Mew as a special bonus!
         

      Complete These Steps:

      You can use the Poké Ball Plus as an in-game controller, take a Pokémon out for a stroll, and add the Mythical Pokémon Mew to your game.

    • How to Use the Poké Ball Plus Accessory (Pokémon: Let’s Go, Eevee! / Pokémon: Let’s Go, Pikachu!)

      Instructions on using the Poké Ball Plus accessory with Pokémon: Let’s Go, Pikachu! and Pokémon: Let’s Go, Eevee!.
       

      Additional Information:

      • You can have one Pokémon at a time from Pokémon: Let’s Go, Pikachu! and Pokémon: Let’s Go, Eevee! in your Poké Ball Plus.
         

      • When you send a Pokémon into the Poké Ball Plus, you can carry it around with you as you walk around in the real world. The more you walk and play with your Pokémon, the faster it will grow!
         

      • Each Poké Ball Plus accessory also contains the Mythical Pokémon Mew as a special bonus!
         

      • The option to transfer Mew becomes available after you have battled your Rival for the first time. Before then, the "Communicate" menu option will be grayed out.
         

      You can use the Poké Ball Plus as an in-game controller, take a Pokémon out for a stroll, and add the Mythical Pokémon Mew to your game.

      In-game Controller

      1. Each time you start the game, you will be prompted to select the controller type.

        • You can also adjust this during gameplay by pressing the X Button to open the in-game menu, then the Y Button (“Options”). Select “Open Controller Settings” to adjust the controller configuration.
           

      2. Pair the Poké Ball Plus with the game to use it as your in-game controller.

        Important:
        In order to complete the pairing process, one of the following games are required:

      • Pokémon: Let’s Go, Pikachu!

      • Pokémon: Let’s Go, Eevee!

       

      Complete These Steps:

      a) Start the game Pokémon: Let’s Go, Pikachu! or Pokémon: Let’s Go, Eevee! on Nintendo Switch. Once the desired language has been selected, the controller selection screen will be displayed.

      b) Within this screen, press either the Top Button or the control stick button once on Poké Ball Plus.

      • When the connection is made with Nintendo Switch, the icon for Poké Ball Plus will turn red.
         

      c) Press either the Top Button or the control stick button again, then select “Confirm” to use Poké Ball Plus as a controller.


      Additional Information:

      • Make sure to wear the wrist strap and support ring when using the Poké Ball Plus.
         

      • When using the Poké Ball Plus as a controller, the control stick button acts as the A Button on the Joy-Con, while the Top Button acts as the B Button.
         

      • Press the Top Button on the Poké Ball Plus to open the game menu.
         

      • Shake the Poké Ball Plus twice within the menu screen to access the Options menu.
         

      • Select “Get Ready” and make a gentle throwing motion with the Poké Ball Plus during encounters with wild Pokémon to throw out a Poké Ball and catch it!
         

      Take out (or return) a Pokémon

      1. Please note the following when using the Poké Ball Plus with Pokémon: Let’s Go, Pikachu! or Pokémon: Let’s Go, Eevee!.

        • You can also adjust this during gameplay by pressing the X Button to open the in-game menu, then the Y Button (“Options”). Select “Open Controller Settings” to adjust the controller configuration.
           

        • Pokémon can be returned to the same game that they came from – can’t be transferred to a different copy.
           

      2. Launch Pokémon: Let’s Go, Pikachu! or Pokémon: Let’s Go, Eevee! from the Nintendo Switch HOME Menu.
         

      3. Press the X Button during gameplay to access the in-game menu.
         

      4. Select “Save.”
         

      5. Select “Take your Pokémon for a stroll.”

        • This option becomes available after you have battled your Rival for the first time.
           

      6. When prompted, press the Control Stick or the Top Button on your Poké Ball Plus to connect it to the game. Once it's connected, press the Control Stick again to continue.
         

      7. Choose the Pokémon you want to take (“Partner Pokémon” or “Pokémon Box”) to copy it to the Poké Ball Plus.

        • Note that this is just a copy of your Pokémon. The Pokémon will still be available to use in the Nintendo Switch game while the copy is on the Poké Ball Plus.
           

        • While in the Poké Ball Plus, you can take the Pokémon for a stroll and play with it by shaking the Poké Ball Plus.
           

      8. To return the Pokémon, repeat steps 2-6. Select “Yes” when asked if you would like your Pokémon to come back from a stroll.

        • Any experience or rewards earned while on the Poké Ball Plus will be added to the Nintendo Switch version of the Pokémon.

    • How to Update Poké Ball Plus

      Instructions on how to update the firmware on the Poké Ball Plus accessory.
       

      Important:

      To complete this process, a Nintendo Switch console with system menu version 6.1.0 or higher is required, along with either one of these games:

      • Pokemon: Let’s Go, Pikachu!

      • Pokemon: Let’s Go, Eevee!
         

      Complete These Steps:

      1. Ensure your Nintendo Switch console is updated to system menu version 6.1.0 or higher.
         

      2. Start the game Pokémon: Let’s Go, Pikachu! or Pokémon: Let’s Go, Eevee! on Nintendo Switch. Once the desired language has been selected, the controller selection screen will be displayed.





      3. Within this screen, press either the Top Button or the control stick button on Poké Ball Plus, then leave the accessory alone.

        • When the connection is made with Nintendo Switch, the icon for Poké Ball Plus will turn red

       


       

      1. Without pressing anything else on Poké Ball Plus, press the HOME Button on the right Joy-Con to return to the HOME Menu.

        • If a firmware update is available, you will be prompted to update the controller. In this case, select “Update.”

    • How to Transfer Mew from the Poké Ball Plus (Pokémon: Let’s Go, Pikachu! / Pokémon: Let’s Go, Eevee!)

      Instructions on transferring the Mythical Pokémon Mew from a Poké Ball Plus to Pokémon: Let’s Go, Pikachu! or Pokémon: Let’s Go, Eevee!.


      Important:

      If you transfer Mew to your game, then delete the save file - you will also delete Mew. You will not be able to get Mew again on a new game from the same Poké Ball Plus. Please consider this before deleting or restarting your game.
       

      Additional Information:

      • Mew can only be transferred ONE TIME, into one copy of Pokémon: Let’s Go, Pikachu! or Pokémon: Let’s Go, Eevee!.
         
      • Once it has been transferred to a game, it will no longer be available on the Poké Ball Plus to transfer again to a different game.
         
      • The option to transfer Mew becomes available after you have battled your Rival for the first time. Before then, the "Communicate" menu option will be grayed out.
         

      Complete These Steps:

      1. Verify that the Poké Ball Plus contains Mew.
         
        1. Press and hold the control stick button on the Poké Ball Plus for a few seconds, then let go.
           
        2. The ring around the control stick button will light up as a pink / purple color and make a sound like Mew laughing. (You can also shake the Poké Ball Plus to hear Mew’s voice.)
           
        3. The colored ring will flash about once per second if it contains a Mew that has not yet been transferred to a game.
           
      2. Launch Pokémon: Let’s Go, Pikachu! or Pokémon: Let’s Go, Eevee! from the Nintendo Switch HOME Menu.
         
      3. Use the Poké Ball Plus as your in-game controller.
         
      4. Press the Top Button on the Poké Ball Plus during gameplay to access the in-game menu.
         
      5. Select “Communicate.”
         
        • This option becomes available after you have battled your Rival for the first time.
           
      6. Select “Mystery Gifts.”
         
      7. Select “Get with a Poké Ball Plus.”
         
        • This option will only appear when you are using the Poké Ball Plus as your in-game controller.
           
      8. You will see a message that says: “A Pokémon is in your Poké Ball Plus. It’s a present for you!” Select “Yes” twice to connect to the Internet and receive the Pokémon.
         
      9. Once you have received a gift, it will be in your Pokémon Box and you can add it to your party.
         
        • To change Pokémon in your party, press the X Button to open the in-game menu, then “Party.” Select “Open Pokémon Box” to see and manage the Pokémon you’ve collected.
    • How to Check the Remaining Battery Charge on Poké Ball Plus

      Instructions on how to verify the remaining battery charge on the Poké Ball Plus accessory.
       

      Complete These Steps:

      The remaining battery charge can be verified in several ways:
       

      On Nintendo Switch:             

      With Poké Ball Plus paired to the console, from the HOME Menu, select “Controllers.”

      • The approximate battery charge will be displayed for each controller that is paired to the Nintendo Switch console.
         
      • In this screen, Poké Ball Plus will be displayed as an oval-shaped controller.
         

      From Poké Ball Plus directly:

      1. Ensure that Poké Ball Plus is not connected to another device, such as Nintendo Switch or Pokémon GO Plus.
         
        • If it is already paired to Nintendo Switch, power off the console or set it to Sleep Mode during this process.
           
      2. While Poké Ball Plus is on standby (the LED is off), press and hold down for at least five seconds the Top Button and the control stick button.
         
        • The LED will flash a different color depending on the remaining battery charge:
           
          • Green – The remaining battery charge is high (> 2/3)
             
          • Yellow - The remaining battery charge is medium (< 2/3)
             
          • Red - The remaining battery charge is low (< 1/3)
             

      Press the control stick button once to exit Support Mode and stop the LED from flashing.

    • How to Mute/Unmute Poké Ball Plus

      Instructions on how to mute or unmute the Poké Ball Plus accessory.
       

      Important:

      • While playing Pokémon: Let’s Go, Pikachu! or Pokémon: Let’s Go, Eevee! on Nintendo Switch, it is not possible to mute or deactivate the vibration on Poké Ball Plus.
         
      • While using Poké Ball Plus with the mobile app Pokémon GO, you can deactivate the accessory vibration within the app settings (same as with Pokémon GO Plus).

         

      Complete These Steps:

      To mute Poké Ball Plus, simultaneously press the Top Button and the control stick button once.

      • When muted, Poké Ball Plus will produce a long vibration.

         

      To unmute Poké Ball Plus, simultaneously press both of these buttons again.

      • When unmuted, Poké Ball Plus will produce two short vibrations. If the two short vibrations did not go off, you may need to try this step again.
         
      • You can verify if Poké Ball Plus is unmuted by charging it (the charge chime will go off when it is first connected to the Nintendo Switch AC adapter or other supported power source).
         
      • You can also verify if Poké Ball Plus is unmuted by gently shaking it while in Play With Pokémon mode, provided that a Pokémon is present.
    • Support Mode Overview for Poké Ball Plus

      Important:

      In order to access Support Mode, Poké Ball Plus must be in standby mode (the LED is powered off) and not be currently connected to another device, such as Nintendo Switch or Pokémon GO Plus.
       

      Information:

      Support Mode is an option that allows you to access three different features on Poké Ball Plus:

      • Check the Remaining Battery Charge

      • Delete Pairing Information With Nintendo Switch

      • Delete All User Data
         

      While in Support Mode, you can toggle between each feature by pressing the Top Button.

      To exit Support Mode, press the control stick button once.

    • How to Delete All User Data on Poké Ball Plus

      Instructions on how to delete all user data on the Poké Ball Plus accessory.

      Important:

      When this process is completed, the following information will be deleted and cannot be recovered:

      • Achievements for playing with Pokémon

      • Outing information

      • Pairing information with Nintendo Switch. Poké Ball Plus will need to be paired [placeholder for How to Pair Poké Ball Plus to Nintendo Switch] to use it with the console again.
         

      Complete These Steps:

      1. Ensure that Poké Ball Plus is not connected to another device, such as Nintendo Switch or Pokémon GO Plus.

        • If it is already paired to Nintendo Switch, power off the console or set it to Sleep Mode during this process.
           

      2. While Poké Ball Plus is on standby (the LED is off), press and hold down for at least five seconds the Top Button and the control stick button.

        • The LED will flash green, yellow, or red depending on the remaining battery charge.
           

      3. While the LED is flashing, press the Top Button twice. The LED will then turn solid white.
         

      4. While in this state, press and hold down for at least five seconds the Top Button and the control stick button.

        • Poké Ball Plus will vibrate to indicate that the user data has been deleted.

    • How to Pair the Poké Ball Plus with Pokémon Go

      Instructions on pairing the Pokémon GO smart device app with a Poké Ball Plus.
       

      Additional Information:

      • For assistance with Pokémon GO Plus, please visit The Pokémon Company support page.
         

      Complete These Steps:

      1. On the Pokémon GO app, tap the Poké Ball icon, then select “Settings.”
         

      2. Scroll down to “Poké Ball Plus,” and select it.
         

      3. Press the Top Button on the Poké Ball Plus to make it appear in the list of “Available Devices” on Pokémon GO.

        • It should appear in the list with a flashing green circle in the middle of the icon.
           

      4. On Pokémon GO, tap the “Poké Ball Plus” in the list to pair them together.

        • When the Poké Ball Plus has been paired with the app, it will display in the list with bright colors and a solid green circle in the middle.

    • Connectivity Issues Between Poké Ball Plus and Nintendo Switch

      Description:

      • You are unable to pair Poké Ball Plus to Nintendo Switch.

      • The connection between Poké Ball Plus and Nintendo Switch is not working or is unstable.
         

      What to Do:

      1. Ensure your console has the latest system update.
        If the console is already up to date, restart it by holding down the POWER Button for three seconds, then select “Power Options” > “Restart.”
         

      2. Check for any software updates for your copy of Pokémon: Let’s Go, Pikachu! or Pokémon: Let’s Go, Eevee!.
        If there are no available updates, restart your game.
         

      3. Verify that Poké Ball Plus has sufficient battery charge.
        If the battery charge is low, allow Poké Ball Plus to charge before attempting to pair it to Nintendo Switch.
         

      4. Ensure you are attempting to pair Poké Ball Plus to Nintendo Switch within a supported game, not within the “Change Grip/Order” screen.
         

      5. If the issue persists, try the following:

        a) Delete all pairing information with Nintendo Switch, then attempt to pair it again to Poké Ball Plus.


        Complete These Steps:

        1.  Attach the Joy-Con to the Nintendo Switch console.

        2. From the HOME Menu, select “System Settings” > “Controllers and Sensors” > “Disconnect Controllers.”

        3. Hold down the “X” Button on the right Joy-Con until the blue circle is fully illuminated.

          • The attached Joy-Con can be used with the console. All other controllers will need to be paired again.
             

        b) Reset Poké Ball Plus, then attempt to pair it to Nintendo Switch.

         


        Important:

        • Poké Ball Plus can be manually reset when it falls into an abnormal state, or when it won’t respond properly.

        • If Poké Ball Plus is reset while data is being written to it (scores, save data, etc.), the data may be lost and cannot be recovered.
           

        Complete These Steps:

        1. Locate the RESET Button on Poké Ball Plus.
          It is a tiny, black button beside the base of the strap.

        2. Use the tip of a pen or a small object to press the RESET Button once.
          Poké Ball Plus will briefly vibrate.


         

        1. Attach the Joy-Con controllers to Nintendo Switch, then detach them and verify that the controllers can be used wirelessly with the console.
           

        Situation Not Resolved:

        If you would like further assistance with the Poké Ball Plus, please contact Nintendo Customer Service.

      • Connectivity Issues Between Pokémon GO and Poké Ball Plus

        Description:

        • The connection between the Pokémon GO app and Poké Ball Plus is not working or is unstable.

        • Error Message: “Unable to connect to Poké Ball Plus”

           

        Additional Information:

        • Pokémon GO connects to the Poké Ball Plus via Bluetooth.

        • Once connected, Poké Ball Plus functions exactly like a Pokémon GO Plus.
           

        What to Do:

        1. Verify that your smart device and its operating system is supported.
           

        2. Verify that Bluetooth is enabled on your smartphone. (If you’re not sure how to do this, check with your phone manufacturer.)
           

        3. Check that your version of the Pokémon GO app is 0.37.0 or higher.
           

          • To check the version, from the field map click the Poké Ball icon, then select "Settings". The version will appear in the bottom-right corner of the screen.
             

        4. Reset Poké Ball Plus.


          Important:

          • Poké Ball Plus can be manually reset when it falls into an abnormal state, or when it won’t respond properly.
             

          • If Poké Ball Plus is reset while data is being written to it (scores, save data, etc.), the data may be lost and cannot be recovered.

              

        Complete These Steps:

        a) Locate the RESET Button on Poké Ball Plus.

        • It is a tiny, black button beside the base of the strap.


        b) Use the tip of a pen or a small object to press the RESET Button once.

        • Poké Ball Plus will briefly vibrate.
           

        1. If Poké Ball Plus does not vibrate or the LED does not light up when you press down on the control stick, verify that it has sufficient battery charge.
           

        1. Pair the Pokémon GO smart device app to Poké Ball Plus.
           

          • If Poké Ball Plus is currently paired to a supported game on Nintendo Switch, save your game progress and power off Nintendo Switch, or put it to sleep mode. Then pair the app with Poké Ball Plus
             

        2. If Poké Ball Plus is unable to connect to the Pokémon GO app, check if the Poké Ball Plus icon is displayed in the upper right corner of the field map within the app.

           

        Is the icon displayed?

        If No:

        If the issue persists, try the following (attempt to connect both devices after each step):

        • Restart the Pokémon GO app.

        • Restart your smart device.

        • Unpair Poké Ball Plus from your smart device (consult the owner’s manual for your smart device or contact the manufacturer for assistance).

        • Try connecting Poké Ball Plus to Pokémon GO on a different supported smart device.
           

        If Yes:

        1. If Poké Ball Plus is still unable to connect, remove it from the app by tapping the Poké Ball icon in the bottom-center of the screen, then select “Settings.” Scroll down to “Poké Ball Plus,” and select it, then click on the ‘Eject’ icon to the right of the Poké Ball Plus icon.

        1. Once the Poké Ball Plus icon disappears, attempt to pair the accessory again.

        1. If the issue persists, try the following (attempt to connect both devices after each step):

        • Restart the Pokémon GO app.

        • Restart your smart device.

        • Unpair Poké Ball Plus from your smart device (consult the owner’s manual for your smart device or contact the manufacturer for assistance).

        • Try connecting Poké Ball Plus to Pokémon GO on a different supported smart device.

           

        Situation Not Resolved:

        If you would like further assistance with the Poké Ball Plus, please contact Nintendo Customer Service.

      • Poké Ball Plus Will No Longer Charge

        Description:

        When Poké Ball Plus is connected to a supported power source (Nintendo Switch AC adapter, Nintendo Switch dock, mobile phone charger, etc.), the internal battery will not charge.
         

        Important:

        The rechargeable battery in Poké Ball Plus has a safety feature where the battery will stop charging if it has not reached a full charge after seven or more hours of continuous charging.

        For example, if you play Pokémon GO non-stop while Poké Ball Plus is charging, the unit might stop charging because it has not reached a full charge after an extended period of time.
         

        Additional Information:

        Poké Ball Plus does not have a built-in indicator to show that the battery is charging. However, if you suspect that Poké Ball Plus will no longer charge, there’s a way that this can be verified.
         

        What to Do:

        1. Charge Poké Ball Plus and ensure that it is not in use during this time.

          • When Poké Ball Plus begins to charge, a brief charging chime will go off. If the unit is muted, it will briefly vibrate.
             

        2. After allowing Poké Ball Plus to charge for three hours, check the remaining battery charge on the unit in Support Mode.

        Note: If Poké Ball Plus is paired to the Nintendo Switch console, you can check if the accessory is charging by going to the HOME Menu > “Controllers.”

          • While Poké Ball Plus is charging, the lightning bolt & battery icon will be displayed below the oval-shaped controller.
             

        1. If there is no indication that Poké Ball Plus is able to charge, try the following:

          • Use a different AC adapter

          • Use a different USB port (if plugged into the Nintendo Switch dock or other USB-compatible device)

          • Use a different USB cable (if plugged into the Nintendo Switch dock or other USB-compatible device)
             

        Situation Not Resolved:

        If you would like further assistance with the Poké Ball Plus, please contact Nintendo Customer Service.
         

      • Poké Ball Plus LED and Vibration Behave Erratically While in Play With Pokémon Mode

        Description:

        While using Poké Ball Plus in Play with Pokémon mode, the LED will flash randomly or the accessory vibration and sound will go off unexpectedly.
         

        Additional Information:

        If you use Poké Ball Plus in Play with Pokémon mode for approximately an hour while the remaining battery charge is low, the LED, the sound, or the vibration may behave erratically before the battery charge runs out.
         

        What to Do:

        1. Exit Play with Pokémon mode by pressing the Top Button once. This will allow Poké Ball Plus to properly determine the remaining battery charge and avoid erratic behavior.

        2. Allow Poké Ball Plus to charge before continuing to use it.


        Situation Not Resolved:

        If you would like further assistance with the Poké Ball Plus, please contact Nintendo Customer Service.

    • Nintendo Switch Pro Controller

      Using a Nintendo Switch Pro Controller

      In addition to the Joy-Con controllers, you can also play Nintendo Switch with the Pro Controller (sold separately). This controller allows you to play comfortably for longer periods of time when the console is in TV mode or tabletop mode.

      When you are using the console in TV mode, you can attach the Pro Controller to the dock with the USB charging cable (HAC-010) to pair or charge it.

      When the Pro Controller is done charging, you can disconnect it from the USB charging cable and use it wirelessly.

      USB Type-C™ and USB-C™ are trademarks of the USB Implementers Forum.

    • Nintendo Switch Accessories

      For information regarding Nintendo Switch Accessories, click here