Nintendo Switch Support

    • Requirements to Connect Nintendo Switch Online

      Nintendo Switch can connect online with a wireless connection or, when through us of a LAN adapter, a wired connection.

      Wireless Internet connection:

      The following are required when connecting online through a wireless connection:

      1. High-speed Internet service (Broadband)

      2. Wireless router (wireless access point)

      3. Nintendo Switch console

      4.  

      For further assistance with connecting your Nintendo Switch online please contact us. For contact details please click here.

      Wired Internet connection:

      If you decide to connect online using a wired connection, we also recommend setting up a wireless Internet connection. This enables you to connect online even when your Nintendo Switch is not placed in the Nintendo Switch dock.

      The following are required when connecting online through a wired connection:

      1. High-speed Internet service (Broadband)

      2. Router

      3. Ethernet cable

      4. USB to Ethernet LAN Adapter

      5. Nintendo Switch console placed in the Nintendo Switch dock

      6.  

      For further assistance with connecting your Nintendo Switch online please contact us. For contact details please click here.

    • How to Connect to a Wi-Fi Network

      Before continuing it is recommended you verify the following information for the wireless network:

      • The SSID (network's name)

      • The wireless password, if a password is required
         
      1. Place the Nintendo Switch within 10 feet of the wireless router to ensure a strong wireless signal. 

      2. On the Nintendo Switch console, select "Settings Settings" from the HOME Menu. 

      3. Select “Internet,” and then “Internet Settings.”
        • The Nintendo Switch will automatically search for near-by Wi-Fi signals. 

        •  
      4. Select the appropriate network name (SSID) from the list. 
        • If you are unable to find your network's name, stand closer to the wireless router and press the Y Button to search again.

        • If you are still unable to find your network, this may indicate an issue with the wireless network environment. 

        •  
      5. If prompted, use the onscreen keyboard to enter the network's wireless password. 

      6. The Nintendo Switch will test the Internet connection. Once the test is complete, select "OK" to complete the process. 
        • If the connection test fails, an error code and message will appear, which can help you. For contact details please click here.
           
    • Finding the SSID and Password

      The SSID and password for your router should be written on the side or the bottom of the router.

      The SSID may also be called something like "network name". The password may also be called something like "encryption key", "security key", or just "key".

      If you're not sure about something

      Please read the wireless router's instruction manual or homepage, or contact the manufacturer.

    • How to Connect to the Internet Using a Wired Connection

      The Nintendo Switch system must be used in TV mode to connect online using the wired connection type.

      1. Connect a wired LAN adapter to the Nintendo Switch dock. 
         
      2. Connect an Ethernet cable to the LAN adapter and then connect the other end of the Ethernet cable to your router or gateway. 


         
      3. On the Nintendo Switch console, select "System Settings" on the HOME Menu.
         
      4. Select “Internet,” and then “Internet Settings.”
        • The Nintendo Switch will automatically search for near-by Wi-Fi signals. 
           
      5. Once the option is available, select "Wired Connection." 
         
      6. Select "Connect to the Internet via Wired Connection." 
         
      7. The Nintendo Switch will test the Internet connection. Once the test is complete, select "OK." 
        • If the connection test fails, an error code and message will appear, which can help you. For contact details please click here.
           
        • If possible, we also recommend setting up a wireless internet connection. This enables you to connect online even when your Nintendo Switch is not placed in the Nintendo Switch dock.
           
    • What wireless security types are supported?

      The Nintendo Switch console supports WEP, WPA-PSK (AES), and WPA2-PSK (AES).

    • How to Manually Enter IP Address Settings

      Information on how to manually enter IP address, subnet mask, and gateway information into the Internet settings of a Nintendo Switch console.

      Complete These Steps:

      On a PC or smart device:

      1. Using a device on your network (PC, laptop, smart device, etc.), locate the following network information:
        • IP Address
           
        • Subnet Mask
           
        • Gateway
           

      On the Nintendo Switch console:

      1. From the "Advanced Settings" page of your network connection's settings, select "IP Address Settings."
         
      2. Select "Manual." 


         
      3. Select "IP Address" and then hold down the B Button to delete the existing IP address (it defaults to zeros).
         
      4. Enter the IP address you found on the network device, but add 20 to the last section of digits, and then select "OK."
        • As an example, if your computer's IP address display as 192.168.2.5, enter 192.168.2.25 on the Nintendo Switch.

          Important: Every device on a network must have a different, unique IP address.
           
      5. Select "Subnet Mask," and then press the B Button to delete the existing subnet mask.
         
      6. Enter in the subnet mask as it appears in your network settings, and then select "OK."
        • For most networks, the subnet mask is 255.255.255.000.
           
      7. Select "Gateway," and then press the B Button to delete the existing gateway.
         
      8. Enter in the default gateway as it appears in your network settings, and then select "OK.".
         
    • How to Manually Enter Alternate DNS Settings

      Important:

      • The following are public DNS provided by Google and are subject to Google's Terms of Service. If you prefer to not use this service, doing an Internet search for "public DNS" will provide you with several other options you can use.
         
      • If you wish to use your own DNS servers, you may do so by entering in the DNS servers found in your network settings. 
         

      Complete These Steps:

      1. From the "Advanced Settings" page of your network connection's settings, select "DNS Settings."
         
      2. Select "Manual."
         
      3. Select "Primary DNS," and then hold down the B Button to delete the DNS (it defaults to zeros).
         
      4. Enter 8.8.8.8 as the primary DNS, and then select "OK."
         
      5. Select "Secondary DNS," and then hold down the B Button to delete the existing DNS.
         
      6. Enter 8.8.4.4 as the secondary DNS, and then select "OK."
         
    • How to Place a Nintendo Switch Console into a Router's DMZ

      Important:

      • While Nintendo provides this information for our consumers' use, it is up to each consumer to determine what security needs they have for their own networks, and to decide how best to configure their network settings to meet those needs.
         
      • The following steps are general steps that apply to most routers. If you need specific instructions for your router, please contact the manufacturer of the router for further assistance.
         

      Complete These Steps:

      1. Perform the following steps to assign a static IP address to your Nintendo Switch console:

      On a PC or smart device:

      1. Using a device on your network (PC, laptop, smart device, etc.), locate the following network information:
        • IP Address
           
        • Subnet Mask
           
        • Gateway
           
      2. Access your router's settings.
         
      3. Locate the DMZ or "Demilitarized Zone" setting.
        • This is often located under an area within the router settings titled "Firewall," "Virtual Server," "Security," or "Applications and Gaming."
           
      4. Choose the option to enable this feature.
         
      5. Enter the IP Address assigned to your console into the designated area of the router settings.
         
      6. Select the appropriate option within your router settings to "Save" or "Apply" the changes made.
         

      On the Nintendo Switch console:

      1. From the detailed Internet settings page, select "IP Address Settings."
         
      2. Select "Manual."
         
      3. Select "IP Address" and then hold down the B Button to delete the existing IP address (it defaults to zeros).
         
      4. Enter the IP address you found on the network device, but add 20 to the last section of digits, and then select "OK."


         
        • As an example, if your computer's IP address display as 192.168.2.5, enter 192.168.2.25 on the Nintendo Switch.

          Important: Every device on a network must have a different, unique IP address.
           
      5. Select "Subnet Mask," and then press the B Button to delete the existing subnet mask.
         
      6. Enter in the subnet mask as it appears in your network settings, and then select "OK."
        • For most networks, the subnet mask is 255.255.255.000.
           
      7. Select "Gateway," and then press the B Button to delete the existing gateway.
         
      8. Enter in the default gateway as it appears in your network settings, and then select "OK.".
         
    • How to Set Up a Router's Port Forwarding for a Nintendo Switch Console

      Important:

      • While Nintendo provides this information for our consumers' use, it is up to each consumer to determine what security needs they have for their own networks, and to decide how best to configure their network settings to meet those needs.
         
      • The following steps are general steps that apply to most routers. If you need specific instructions for your router, please contact the manufacturer of the router for further assistance.
         

      Complete These Steps:

      1. Perform the following steps to assign a static IP address to your Nintendo Switch console:

      On a PC or smart device:

      1. Using a device on your network (PC, laptop, smart device, etc.), locate the following network information:
        • IP Address
           
        • Subnet Mask
           
        • Gateway
           
      2. Access your router's settings.
         
      3. Locate the Port Forwarding settings. While the location will vary from router to router, it will typically be located in an area titled firewall, virtual server, security, or applications and gaming.
         
      4. When asked for an application name, you can enter any word (Nintendo Switch, etc.)
         
      5. Within the port range, enter the starting port and the ending port to forward. For the Nintendo Switch console, this is port 1 through 65535.
         
      6. Set the protocol as UDP.
         
      7. Enter the IP address you assigned to the console.
         
      8. Check Enable or Apply to turn on this rule.
         
      9. Save the changes to the router.
         

      On the Nintendo Switch console:

      1. From the "Advanced Settings" page of your network connection's settings, select "IP Address Settings."
         
      2. Select "Manual."
         
      3. Select "IP Address" and then hold down the B Button to delete the existing IP address (it defaults to zeros).


         
      4. Enter the IP address you found on the network device, but add 20 to the last section of digits, and then select "OK."
        • As an example, if your computer's IP address display as 192.168.2.5, enter 192.168.2.25 on the Nintendo Switch.

          Important: Every device on a network must have a different, unique IP address.
           
      5. Select "Subnet Mask," and then press the B Button to delete the existing subnet mask.
         
      6. Enter in the subnet mask as it appears in your network settings, and then select "OK."
        • For most networks, the subnet mask is 255.255.255.000.
           
      7. Select "Gateway," and then press the B Button to delete the existing gateway.
         
      8. Enter in the default gateway as it appears in your network settings, and then select "OK.".