Wii Support

    • Wii Remote not being recognized by the Wii Console (lights on the Wii Remote flash when you press a button, but then go out)
      1. Turn on the Wii Console.
      2. Sync_Button.gifLocate and hold down the large red 'Sync' button on the front of the Wii Console for over fifteen seconds. This can be found under the SD card cover of the Wii.

        Note: This removes and disconnects any Wii Remotes or other devices that are currently synchronised to the Wii . This process only needs to be completed before connecting the first remote to the console.
      3. Insert two new good quality AA Alkaline batteries into the Wii Remote.
        Wii_Remote_Batteries.gif
      4. To connect the Wii Remote, quickly press and release the 'Sync' button found inside the Wii Remote battery compartment and the 'Sync' button located on the Wii console together simultaneously.
        Wii_Remote_Sync.gif
      5. Wii_Remote_Synced.jpgThe blue LED lights located on the front of the Wii Remote will flash, and if successful one LED will become solid and remain lit. This indicates a successfully synchronised Wii Remote.

       

      Still cannot connect or synchronise your Wii Remote?

      1. Check the type of batteries that are being used in the remote – Carbon Zinc, lithium ion, nickel cadmium batteries and unlicensed recharging devices are not recommended for use. Nintendo recommends the use of good quality alkaline batteries in the Wii Remote.
      2. Radio frequency interference can interfere with the operation of the Wii Remote. If there are other wireless devices in the area, they can interfere with the signal and the Wii console will not be able to connect to the remote. Check for and move or turn off wireless devices such as cordless phones, wireless computer keyboards, mice or similar devices.
      3. Move the Wii console temporarily to another room and repeat the Synchronisation procedure outlined above. Other radio frequency interference could be interfering with the Wii Remote in the current room it is set up; taking it to another location temporarily could rectify the problem. If your Wii Remote synchronise in this new location the console can be returned to the previous room once completed.

       

    • Solid Blue Light on Wii Remote but no pointer or “Hand” on screen.
      1. Verify that the Sensor Bar is firmly plugged into the rear of the console. As a precautionary measure if it is inserted, remove the plug from the rear of the console, firmly re-insert the Sensor Bar then retest.

      2. Verify the Sensor Bar location and ensure it is placed either above or below the television, with the center of the Sensor Bar being level with the centre of the screen. Try reversing its current location e.g. If it is resting below the screen then move the Sensor Bar so it rests above the display screen.

      3. Check that the Sensor Bar cable is free from any splits, breaks or frays. If any of these are detected at any point in the length of the cable the Sensor Bar will need to be replaced.

      4. The sensor bar can be affected by bright lights or a reflective surface e.g. mirrors or large windows. Verify if any of the described are in the room and try to minimise their presence, e.g. close the blinds or curtains, switch off any lighting or cover/move the reflective surface. Relocating the console to another room may also correct the issue.

      5. Sensor_Bar_Lights.jpgVerify the health of the Wii Sensor Bar. This is done by viewing the infrared lights emitted by the device which interact with the IR sensor on the Wii Remote. These lights are not visible to the naked eye; however they can be detected by using a digital photographic device which utilises an LCD screen (such as a digital camera or mobile phone camera).

      If possible look through the image viewer of one of these devices at the two opposing ends of the sensor bar. When performing this generally you should expect to see an equal number of Infra Red lights on both the right hand and left hand side of the sensor bar. If this is not the case the Wii Sensor Bar may require replacement.

    • My pointer or “Hand” is erratic and flashes on screen.
      1. Wii_Remote_Top.pngVerify that both the Sensor Bar and the Wii Remote's pointer lens are free of obstructions and contamination (stickers, heavy smudges, etc.). The pointer lens is the tinted rectangle at the end of the Wii Remote. If the Wii Remote Jacket is being used, verify that it's securely in place on the Wii Remote. If the Wii Remote Jacket is askew; it might be partially blocking the infra-red sensor on the front of the Wii Remote.


         
      2. Wii_System_Settings_2.gifCheck the sensitivity the Wii Remote is set to. This can be adjusted in The Wii Settings on the Sensor Bar menu under the Sensitivity options. It can be adjusted with the + and - buttons of the Wii Remote.
         
    • My pointer or “Hand” is off centre, unaligned.

      This may be in relation to what the Sensor bar position is set to within the Sensor_Bar_Position.gif
      settings of the Wii console. Access the Sensor Bar menu via the Wii Settings and select the option that reflects where you have your Sensor Bar placed on your television (above or below the screen). Press the A Button and select "Confirm" to save the selection.

    • Wii Remote is connected, pointer or “Hand” on screen but not responding to movement or motion.

      If your Wii Remote responds to buttons, has a pointer or “Hand” on screen but not motion (swinging, etc.), please try the following:

      Wii_Remote_Tap.gif 

    • I can’t get past the language select screen

      Ensure your Wii Remote has a solid blue LED to indicate it is correctly synchronised. Next check that the sensor bar is correctly installed, has been removed from the original packaging and is firmly connected into the rear of the console. Also verify the sensor bar location and ensure it is placed either above or below the television, with the centre of the Wii Sensor Bar level with the centre of the screen.

    • Wii Console has no power
      1. Ensure the adaptor is the official Wii AC Adapter supplied for use with Australian consoles (Model No: RVL-002 AUS). 3rd Party AC Adapters or the use of an overseas version of the AC Adapter is not recommended. In addition disconnect any unlicensed third party devices which connect to the USB ports of the Wii or to the Wii AC Adapter.
      2. Make sure the AC Adapter is plugged into both the wall outlet and the back of the console.
      3. Most power issues with the Wii can be fixed by resetting the AC adapter. To complete this disconnect the Wii AC Adapter from both the wall outlet and the Wii console. The AC adapter must remain unplugged at both ends for a full 2 minutes. After you've waited 2 minutes, plug the AC adapter into the Wii system and directly into a wall outlet, not a surge protector or power strip. If the power light comes on and stays on, then it appears resetting the AC Adapter worked.
        Wii_AC_Adapter.gif
      4. Try another Wii AC Adaptor; alternatively try your Wii AC Adaptor with another Wii console.

       

    • Wii Console not reading the disc
      • NOTE: Game discs will not start automatically. You must start disc games from the Disc Channel. In addition if the information listed below does not resolve the issue a repair is necessary. So that our technicians are able to duplicate the issue, please include at least one sample game disc that causes this error when played.
      1. Check to be sure that the Game disc is clean and in good condition. If dirty, wipe with a soft cloth, from the centre to the outside. Physically damaged, scratched or marked game discs are not covered by our manufacturer warranty.
      2. Ensure the console is placed the correct way: Vertical – the serial number is located underneath the console. Horizontal – the serial number is on the right hand side.
      3. When placing discs in the console ensure the printed side of the disc is facing away from the buttons on the front of the Wii Console.
        Wii_Discs.gif
      4. If any unlicensed device is connected to the console please disconnect it from the Wii and retest. If necessary be sure to reinsert the original cables for the Wii directly to the console.
      5. Check that the game disc packaging states “For Use with PAL version Wii. Not Compatible with Japanese, U.S or other versions of Wii”. This will ensure it is compatible with an Australian Wii console.
      6. The console has intake and exhaust vents designed to maintain adequate ventilation. Do not operate the console in any location where these vents may become obstructed, for example, on carpet or a tightly enclosed space. Keep vents clear of any dust or foreign material.
      7. Use the official Wii Lens Cleaning Kit to clean any contamination from the internal Disc Lens. This generally can be purchased from any major retailer in Australia that stocks Nintendo products.

       

    • No Picture on Television Display
      1. Complete all steps, in the order that they appear, in the Quick Setup Guide provided with the Wii console.

      2. Make sure all components of your setup are plugged into appropriate power outlets and inputs; and that the power switch on the power outlet is set to the ON position.

      3. Ensure the television display is set to the correct AV or INPUT channel, according to which input the Wii is connected to.

      4. If using the Wii Stereo AV cable ensure the yellow video plug is not plugged into a blue, red or green component input on the television display. This is only for component cables.

      5. If using the Wii Component Cables, they need to be plugged into the appropriate Component Inputs of the television and not AV inputs.

      6. Occasionally the refresh rate set on the Wii console may not be compatible with your display. To reset the refresh rate:

        1. DPad_Down.gif Power ON the Wii console.

        2. Press and hold the ‘DOWN’ key on the Wii Remote directional pad.

        3. Wii_Reset_Button.gifWhile still holding the ‘DOWN’ key press the ‘RESET’ button on the Wii console.

    • Wii Balance Board won't sync with Wii system (power light keeps blinking)

      Important! Please read the following to ensure a correct sync:

      • Synching can be completed only if a compatible game disc is running in the console. Compatible game discs (such as Wii Fit) will display the Wii Balance Board icon on their packaging:
        Wii_Balance_Board_Icon.gif
        Wii Balance Board icon
      • The Wii Balance Board must be synced to each compatible game individually.
      • These sync settings will be saved even after the console is turned off.

      Follow these directions to sync the Wii Balance Board (so that it is recognized by the Wii console):

      1. Insert a Wii Balance Board compatible game disc (such as Wii Fit) in the Wii console.
      2. Use the Wii Remote to select the Disc Channel from the Wii Menu, then select "Start" to begin the game.
      3. Open the SD Card slot cover on the front of the Wii console.
        Open_Wii_SD_Card_Slot_Cover.gif
      4. Remove the Battery Cover on the bottom of the Wii Balance Board.
        Wii_Balance_Board_Battery_Cover.gif
      5. To connect the Wii Balance Board quickly press and release the 'Sync' button on the Wii Balance Board and the Wii console together simultaneously.
        Sync_Wii_Balance_Board.gif
      6. The blue LED light located on the power button of the Wii Balance Board will flash, and if successful the LED will become solid and remain lit. This indicates a successfully synchronised Wii Balance Board.

       

      Still cannot connect or synchronise your Wii Balance Board?

       

      1. Check the type of batteries that are being used in the Wii Balance Board – Carbon Zinc, lithium ion, nickel cadmium batteries and unlicensed recharging devices are not recommended for use. Nintendo recommends the use of good quality alkaline batteries in the Wii Balance Board.
      2. Radio frequency interference can interfere with the operation of the Wii Balance Board. If there are other wireless devices in the area, they can interfere with the signal and the Wii console will not be able to connect to the device. Check for and move or turn off wireless devices such as cordless phones, wireless computer keyboards, mice or similar devices.
      3. Move the Wii console temporarily to another room and repeat the Synchronisation procedure outlined above. Other radio frequency interference could be interfering with the Wii Balance Board in the current room it is set up; taking it to another location temporarily could rectify the problem. If your Wii Balance Board synchronises in this new location the console can be returned to the previous room once completed.
    • Syncronised and connected but my movements are not being correctly detected
      1. Make sure that the Wii Balance Board is placed properly in front of the TV: The blue power light should be facing away from the TV. If the Wii Balance Board is facing the wrong way, your movements will be reversed.
      2. Check the battery life of the batteries in the Wii Balance Board. If the battery level is low, try a fresh set of batteries. Nintendo recommends the use of Alkaline batteries.
      3. Check to make sure nothing is pressing against the bottom of the Wii Balance Board. If you do find anything pressing against the bottom (such as carpet), try using the foot extensions.


    • Correct weight not being detected

      Are you using the Wii Balance Board on a plush carpet? If so, try using the foot extensions. After you have installed the extensions, re-weigh yourself and check for proper results (within a few kilos).

      Check the battery life of the batteries in the Wii Balance Board. If the battery level is low, try a fresh set of alkaline batteries.


  • Identifying if a Wii console is compatible with Nintendo GameCube software and accessories

    Please note that Wii consoles bought in 2011 or later may not be compatible with Nintendo GameCube software nor accessories that use the Nintendo GameCube Controller Sockets, such as certain Dance Mat controllers.

    One way of finding out if a Wii is compatible with these, is by taking a look at the Model No. placed above the bar code on the system packaging, as shown in the sample image below. Note that the location of the Model No. on the packaging may differ.

     

     

    • If the Model No. starts with RVL, the Wii system IS compatible with Nintendo GameCube software and accessories.
    • If the Model No. starts with RVK, the Wii system IS NOT compatible with Nintendo GameCube software and accessories.

     

    If the packaging is not available, you can find the Model No. also at the bottom of the Wii system.

    Note that the packaging of a Wii console that is not compatible with GameCube software will also not contain a console stand.