Nintendo Switch Support

    • When does the LED on the Nintendo Switch dock light up?

      The LED on the Nintendo Switch dock, or TV output LED, lights up when the Nintendo Switch console is outputting to a TV.

      This LED is not related to charging, and will not go out when the console is fully charged.

    • How to Access the POWER Menu
      1. To display the POWER Menu, press and hold the POWER button for at least three seconds. 
        • You can choose to power off the Nintendo Switch or set it to Sleep Mode.

          After ten seconds of inactivity while the POWER Menu is being displayed the console will enter Sleep Mode.
           
      2. To exit the POWER Menu, press the B or HOME button.
    • How do I turn the Nintendo Switch console off?

      It's recommended that you put the console into sleep mode when you stop playing. This will reduce battery consumption and will allow you to quickly resume playing.

      Other ways to enter/exit sleep mode

      If you want to turn the console off completely, do the following:

      1. Hold the Power button for three seconds to open the Power Menu.
         
      2. Select "Power Options" and then "Power Off".
         

      Make sure you save your progress in a game before turning off the power. Any unsaved progress will be lost.

    • The Nintendo Switch console won't turn on
      • Has the battery run out? Try charging the console.
         
      • The console may be frozen.
        →There is a chance that the console has frozen with a black screen. Look at the console in a darkened room and see if any light is coming from the screen. If so, the console has frozen. Hold the POWER Button for 12 seconds or more to turn the console off.

        Then, press the POWER Button to turn the console on again.
    • The Nintendo Switch console is going into sleep mode or turning off on its own
      • Has the console been left alone for a while with no input?
         →The console might have automatically gone into sleep mode to conserve energy. If a set amount of time goes by with no input, the console will go into auto-sleep mode. By default, the console is set to enter auto-sleep mode after an hour in TV mode or ten minutes in handheld mode.

        You can change the auto-sleep settings by selecting System Settings ⇒ Sleep Mode on the HOME Menu.
         
      • Is the console out of battery?
         →Try charging the console.
         
      • Has a play time limit been set using the Nintendo Switch Parental Controls app?
         →Check the settings in the Nintendo Switch Parental Controls app.
         
      • Is there dust in the console's air intake or air vent?
         
      • Is the console in a place that might grow hot, or on top of some kind of audiovisual equipment?
         →Make sure not to leave the console in a place where it might get too hot, as it will automatically go into sleep mode if it overheats. The console may not turn on if dust has gathered in its air intake and/or air vent. If this happens, please contact Nintendo Customer Service.
    • Console Cannot Be Charged or the Charge Doesn’t Last Very Long

      The Nintendo Switch console does not seem to charge, or the battery charge continues to go down despite being connected to the AC adapter.

      The console battery does not last very long despite charging for several hours.

      Additional Information:
       

      The Nintendo Switch console takes approximately 3 hours to fully charge when the console is powered off or in sleep mode. Charging time will be longer if the console is in use.

      When fully charged, the battery duration for the console can last approximately 3 hours. This will vary depending on the software application and functions being used.

      What to Do:
       

      1. Power off the console and reset the AC adapter by unplugging it from both ends. Leave the AC adapter unplugged for at least 30 seconds.
        • While it is unplugged, verify that the original Nintendo Switch AC adapter is being used (model No. HAC-002).
          • If a different power source is being used, or if the original AC adapter is damaged, replacing it with the official Nintendo accessory may resolve the problem.
             
      2. Connect the original AC adapter to the console and then directly to a wall outlet. 
        • When the AC adapter is first plugged into the console, the LCD screen will power on and the battery charging indicator will be displayed on the upper right corner of the screen.
          • If the battery charge on the console is almost depleted when the AC adapter is first plugged in, the screen will remain off and a charging indicator will be momentarily displayed on the top left corner of the LCD screen. Allow the console to charge for at least 15 to 30 minutes, then press the POWER Button to boot it up.
             

      Situation Not Resolved:
       

      If the battery charge does not last very long once the AC adapter is removed, then there could still be an issue with the console or with the AC adapter. If possible, test the console using a second Nintendo Switch AC adapter.

      If the console battery charges correctly while using another AC adapter, then the original Nintendo Switch AC adapter will need to be replaced. Please contact Nintendo Customer Service for further assistance.

      If the console will still not hold a charge even while using a different AC adapter, or if another AC adapter is unavailable, the Nintendo Switch console will need to be repaired. For testing purposes, please include the original AC adapter.  Please contact Nintendo Customer Service for further assistance.
       

    • The Nintendo Switch console gets hot
      • Are you using the console in a place that may be too hot?
        →If the surrounding temperature is too hot, the console may overheat. The console should be used in a place where the temperature is between 5 and 35°C. Stop using the console if it becomes too hot while playing in handheld mode, as this may lead to skin burns.

        The console may become hot during charging or when it's being used in TV mode, but this is normal and should not be considered a defect.
    • Can I use my Nintendo Switch console with a 4K TV?

      You can connect your Nintendo Switch dock to a 4K TV and use the console in TV mode.

      The console screen will be displayed on the TV in 1920x1080 Full HD.

    • There's no HDMI port on my TV or I can't connect an HDMI cable

      You need a TV with an HDMI port in order to use your Nintendo Switch console in TV mode.

    • When does the LED on the Nintendo Switch dock light up?

      The LED on the Nintendo Switch dock, or TV output LED, lights up when the Nintendo Switch console is outputting to a TV.

      This LED is not related to charging, and will not go out when the console is fully charged.

    • Nothing displays on the TV when the Nintendo Switch console is in TV mode or no sound is coming out of the TV
      • Is the AC adapter connected to the Nintendo Switch dock?
         →Connect the AC adapter to the Nintendo Switch dock to provide the console with the power it needs when it is in TV mode.
         
      • Is the TV on?
         →Try switching the TV on.
         
      • Is the TV on the right input channel?

        If your TV only has one HDMI port:
        Use the input button on the remote control to change the input channel to the "HDMI" channel.

        If your TV has more than one HDMI port:
      1. Connect the HDMI cable to the dock, then connect it to any of the HDMI ports on the TV ("HDMI 1", "HDMI 2" etc.)
         
      2. Push the input button on the TV or the remote control until the input channel matches the same HDMI port as in the first step.
         
      • Is the HDMI cable correctly connected to the dock and the TV?
         →Push the HDMI cable firmly into the port on each device to make sure that it is connected correctly.
         
      • Is the Nintendo Switch console correctly connected to the dock?
         →Make sure that the Nintendo Switch console is facing the correct direction in the dock and push down firmly to connect the console.
         
      • Are there headphones connected to the audio jack on the Nintendo Switch console?
         →If headphones are connected to the console while it's in TV mode, no sound will come out of the TV.
         
    • The Nintendo Switch console responds slowly when it's in TV mode or the TV sound is out of sync

      When you use a Nintendo Switch console in TV mode, the console sends information to the TV, which is then output as sounds and images. The sounds and images may be out of sync depending on what the console is doing, but this should not be considered a defect.

      Your TV may have a "game mode" or some other feature in which the internal processing speed is increased. Using this mode may resolve the issue of the sound and image being out of sync.

    • When I'm using my Nintendo Switch console in TV mode, the display doesn't match the size of the TV screen

      You can adjust the TV display size by going to the HOME Menu and selecting System Settings ⇒ TV Output ⇒ Adjust Screen Size.

      If you set the screen size to 100% and the display is still smaller than the TV screen, please check the screen settings on the TV itself.

    • Nothing displays on the Nintendo Switch screen
      • Is the console in sleep mode?
         →Wake the console from sleep mode.
         
      • Is the console off?
         →Press the Power button to turn the console on.

        If the console won't turn on, there's a chance that the battery is empty. Try charging the console.
         
      • The console may be frozen.
        →There is a chance that the console has frozen with a black screen. Look at the console in a darkened room and see if any light is coming from the screen. If so, the console has frozen. Hold the POWER Button for 12 seconds or more to turn the console off.

        Then, press the POWER Button to turn the console on again.
    • The Nintendo Switch screen is black and isn't responding to input
      • The console may be frozen.
        →There is a chance that the console has frozen with a black screen. Look at the console in a darkened room and see if any light is coming from the screen. If so, the console has frozen. Hold the POWER Button for 12 seconds or more to turn the console off.

        Then, press the POWER Button to turn the console on again.
    • The Nintendo Switch screen is frozen or won't work
      • Is the Nintendo Switch console recognising the controller?
         →Check whether the controllers are properly connected to or paired to the console.
         
      • Is the game card slot or microSD card slot dirty?
         →Wipe any dirt away with a soft, dry cloth.
        Make sure to wipe the slots gently to avoid damaging them.
         
      • The Nintendo Switch console may be frozen.
        →If the console freezes and won't respond to any input, hold the POWER Button for 12 seconds or more to turn the console off.

        Then, turn the console on again.
    • The touch screen is not functioning correctly
      • Are you using a screen protector?
         Try removing the screen protector and see if this fixes the problem.

        Reattach the screen protector, making sure that no dirt or air is trapped between the screen protector and the screen.
        Use the Nintendo Switch screen protector (HAC-018) (sold separately) if you are not doing so already.
         
      • Check to make sure that the touch screen is working properly.
         Start System Settings from the HOME Menu, then select Controllers and Sensors ⇒ Test Input Devices ⇒ Test Touch Screen.

       If the touch screen is still not working properly, please contact Nintendo Customer Support.

    • The image on the Nintendo Switch screen is distorted or the sound is cutting out
      • Are you playing online?
         →When playing online, the sound or display on the console may be disrupted depending on the quality of your internet connection.
         
      • Is it possible that radio wave interference could be disrupting the console?
         →There may be devices near the console that can disrupt radio waves, such as audiovisual equipment, microwaves, cordless devices, and metal TV stands or racks. Try moving the console to a different location and see if that fixes the problem.
    • The Nintendo Switch console's screen brightness changes suddenly
      • Is your hand or an object covering the console's brightness sensor?
        →The brightness sensor automatically adjusts the screen brightness depending on the light level of the surrounding area.

        Hold HOME Button for one second or more to open Quick Settings and turn Automatic Brightness to "Off".
        You can also do this from "Screen Brightness" in System Settings.
    • How to Adjust Touch Screen Sensitivity Settings

      You can select between two different sensitivity settings for the console touch screen:

      • Standard – Use your finger to tap and make selections on the touch screen.
         
      • Stylus – This setting increases the touch screen sensitivity and is optimized for stylus input mode.
         
    • I can hear little or no sound coming from the Nintendo Switch console
      • Are you playing in TV mode?
         →No sound will come out of the Nintendo Switch console speakers when the console is in TV mode.
        Please check the volume on your TV.
         
      • Is the volume low on the console?
         →Use the volume buttons on the console to turn the volume up or down.
         
      • Is your hand or a screen protector covering the speakers on the console?
         
      • Are headphones connected to the console's audio jack?
         →No sound will come out of the console speakers when headphones are connected.
    • No sound is coming out of my headphones when they are connected to the Nintendo Switch console
      • Is the volume low on the Nintendo Switch console?
         →Adjust the volume using the volume buttons.
         
      • Are the headphones properly connected to the console?
         →Please make sure that the headphones are fully inserted into the audio jack on the console.
    • Can I use an audio amplifier?

      You can connect an amplifier to the HDMI port on the Nintendo Switch dock.

      1. Put the console in TV mode, but instead of connecting the Nintendo Switch dock to a TV, connect it to an amplifier instead.
         Then, connect the amplifier to the TV using another HDMI cable.
         
      2. Start System Settings from the HOME Menu, then select TV Output ⇒ TV Sound and change the sound to "Surround".
    • No sound comes out when I connect speakers or an amplifier to the Nintendo Switch console

      Do not connect speakers or amplifiers directly to the Nintendo Switch console. If you would like to use an amplifier, put the console in TV mode and connect the amplifier to the Nintendo Switch dock using an HDMI cable.

    • The Nintendo Switch console isn't recognising my controller
      • Is the controller connected?
         →Open Controllers on the HOME Menu to check what controllers are currently connected.
        If the controller is not being recognised by the console, select "Change Grip/Order" to reconnect it.
         
      • Are you too far from the Nintendo Switch console?
         →See if getting closer to the console solves the problem.
         
      • Is the controller out of battery?
         →Try charging the controller.
         
      • Is flight mode on?
         →Open System Settings on the HOME Menu, then select "Flight Mode" and turn flight mode off.
        Wireless communication may not be allowed in certain places such as aeroplanes or hospitals. In these places, make sure that you turn flight mode on and play with the Joy-Con controllers attached to the console.
         
      • Is the controller paired to the Nintendo Switch console?
         →Pair the controller to the console.
        If you are using the Joy-Con controllers, attach them to the console to pair them.
        When the console is in TV mode, you can pair a Nintendo Switch Pro Controller by connecting it to the Nintendo Switch dock using the USB charging cable.
         
      • Is the player LED flashing?
         →If the player LED is flashing, this means that the controller is connecting to the console. Please wait.
         
      • Have you already connected eight other controllers to the console?
         →Up to eight controllers can be connected to one Nintendo Switch console at a given time.
         
      • Is it possible that radio wave interference could be disrupting the console?
         →Problems with the console may be caused by nearby devices that can disrupt radio waves, such as audiovisual equipment, microwaves, cordless devices, and metal TV stands or racks. Try moving the console to a different location and see if that fixes the problem.
    • The controller isn't functioning properly or doesn't always respond to input
      • Are you holding the Joy-Con correctly?
         →There are several different ways you can hold a Joy-Con controller.
          You can check how one or both Joy-Con controllers are currently being used by opening Controllers on the HOME Menu.
          Select "Change Grip/Order" if you would like to change how you are holding the controller(s).
          How you hold the Joy-Con controllers depends on the game you are playing. Please follow the in-game instructions.
         
      • Are you too far from the Nintendo Switch console?
         →See if getting closer to the console solves the problem.
         
      • Is the controller out of battery?
         →Try charging the controller.
         
      • Are you trying to use the Joy-Con controllers attached to the console when it is in TV mode?
         →You must detach the Joy-Con controllers from the console if you would like to use them while the console is in TV mode.
         
      • The console might be receiving input from another controller.
         →Start System Settings from the HOME Menu, then select Controllers and Sensors ⇒ Disconnect Controllers to disconnect all controllers and delete controller pairings.
        You will then need to pair the controller that you'd like to use to the console.
        The Joy-Con controllers will pair automatically when they are attached to the console.
        When the console is in TV mode, you can pair a Nintendo Switch Pro Controller by connecting it to the Nintendo Switch dock using the USB charging cable.
         
      • A problem may have occurred with the control sticks.
         →Start System Settings from the HOME Menu, then select Controllers and Sensors ⇒ Calibrate Control Sticks to see if this fixes the problem.
         
      • A problem may have occurred with the gyroscope.
          →Start System Settings from the HOME Menu, then select Controllers and Sensors ⇒ Calibrate Motion Controls to see if this fixes the problem.
         
      • Check that the controller buttons are working.
         →Start System Settings from the HOME Menu, then select Controllers and Sensors ⇒ Test Input Devices ⇒ Test Controller Buttons to make sure that the buttons are functioning correctly.
        If any buttons are not working properly, please contact Nintendo Customer Service.
         
      • Is it possible that radio wave interference could be disrupting the console?
         →Problems with the console may be caused by nearby devices that can disrupt radio waves, such as audiovisual equipment, microwaves, cordless devices, and metal TV stands or racks. Try moving the console to a different location and see if that fixes the problem.
    • The Nintendo Switch console is doing things on its own or isn't working properly
      • There is a possibility that the console is receiving input from another controller.
         →Start System Settings from the HOME Menu, then select Controllers and Sensors ⇒ Disconnect Controllers to disconnect all controllers and delete controller pairings.
        You will then need to pair the controller that you'd like to use to the console.
        The Joy-Con controllers will pair automatically when they are attached to the console.
        When the console is in TV mode, you can pair a Nintendo Switch Pro Controller by connecting it to the Nintendo Switch dock using the USB charging cable.
         
      • A problem may have occurred with the control sticks.
         →Start System Settings from the HOME Menu, then select Controllers and Sensors ⇒ Calibrate Control Sticks to see if this fixes the problem.
         
      • A problem may have occurred with the gyroscope.
         →Start System Settings from the HOME Menu, then select Controllers and Sensors ⇒ Calibrate Motion Controls to see if this fixes the problem.
         
      • Please check to make sure that there are no problems with controller buttons.
         →Start System Settings from the HOME Menu, then select Controllers and Sensors ⇒ Test Input Devices ⇒ Test Controller Buttons to make sure that the buttons are functioning correctly.
         

      If you try all of the above suggestions and nothing fixes the problem, please contact Nintendo Customer Service.

    • When do the LEDs on my controller light up?

      The player LED on the controller shows the user's player number when the controller is connected to a Nintendo Switch console.

      The player LED flashes when the controller is connecting to the console or when the controller's battery power is low.

      • Controller number (horizontal)
        The player LED displays in this way when using the Nintendo Switch Pro Controller, or a Joy-Con in solo horizontal grip.
         
      • Controller number list (vertical)
        The player LED displays in this way when using Joy-Con controllers in solo remote grip or dual-controller grip.
         
    • The controller won't charge, is taking a long time to charge or won't run for very long even with a full charge
      • Is the controller charging properly?
         →You can check the controller's battery level by opening Controllers on the HOME Menu.
        If you start charging the controller while this screen is open, a charging symbol (x) will be displayed.
         
      • Is the controller charging in a place that is too hot or too cold?
         →Please charge controllers in a place where the temperature is between 5 and 35°C.
         
      • Has it been a long time since the controller was charged?
         →The controller's battery can be drained even when you're not using it. If too much time passes, the controller may become unable to charge. Please charge controllers at least once every six months.
         
      • Have you been repeatedly charging the controller?
         →The controller's battery life will gradually be reduced with repeated charging. When the battery life becomes extremely short, even if the controller still charges correctly, it's a sign that the battery needs to be changed.
         

      If this happens to a Joy-Con controller or Nintendo Switch Pro Controller, please contact Nintendo Customer Service so that they can check the batteries.

    • I don't know how much battery my controller has left

      You can check the battery power for connected controllers from Controllers on the HOME Menu.

    • How do I exit or close software?

      Before closing software, make sure to save your data (if applicable). Then press to suspend the software and open the HOME Menu. Once there, either open a different software title or press the X Button while the cursor is on the current software to close it.

    • When I insert a game card, the software icon doesn't appear on the HOME Menu
      • Is the game card inserted properly?
        →Try removing and reinserting the game card.
         
      • Are the terminals on the game card dirty?
        →If they are dirty, clean the terminals with a soft, dry cloth. Wipe them gently so as not to scratch the terminals.
    • The software isn't working, or it doesn't launch when I select its icon
      • Is the game card for this software inserted?
        →Please make sure the game card is inserted.
         
      • Is this software restricted by Parental Controls?
        →You will need to adjust or lift the restriction in the Parental Controls settings.
         
      • Is the software archived?
        →Please redownload the software from Nintendo eShop.
         
      • Have you unlinked your user from your Nintendo Account?
        →To purchase software on Nintendo eShop, your user must be linked with a Nintendo Account. Your purchase records are tied to your Nintendo Account, so if you unlink your Nintendo Account, you will no longer be able to use any software purchased with it. Please link one of the users on your Nintendo Switch console to that Nintendo Account in order to gain access to the software again.
         
      • Is this console registered as the active console for downloads for your Nintendo Account?
        →In order for you to play software downloaded from Nintendo eShop on this console, it needs to be registered as the active console for downloads for your Nintendo Account.
         
      • Have you removed the microSD card on which this software is saved?
        →Insert the microSD card on which the software is saved, or redownload it from Nintendo eShop.
         
      • The software data may be corrupted.
        →Select System Settings from the HOME Menu, then select Data Management ⇒ Software. Next, choose the software that won't start and then select "Check for Corrupt Data".
    • Game Card is Stuck in the Game Card Slot

      Gently press down on the top of the game card. It should spring up enough to grip and remove from the console.
       

      • Situation Not Resolved:
        If the game card is lodged in the game card slot and cannot be removed, the console will need to be repaired.
    • After touching a Nintendo Switch game card, my hand has a strange bitter taste. Could this be harmful?

      This is not harmful to your health. Nintendo Switch game cards are coated in a bitter-tasting substance (denatonium benzoate).

    • I don't want to receive news about games or software. How do I turn it off?

      From the HOME Menu, select System Settings ⇒ System ⇒ Receive News to adjust this setting.

      Notifications from the Nintendo Switch Information Centre, such as information on how to enhance your Nintendo Switch play experience or notifications about system updates, will be received regardless of this setting.

    • New Game News Articles Are Not Being Received

      The Nintendo Switch console is not successfully receiving new Game News articles.

      What to Do:

      Ensure your console has the latest system update.

      • If your console is already up to date, restart it by holding down the POWER Button for three seconds, then select "Power Options" > "Restart."
         
    • New Game News Articles Are Not Being Received

      The Nintendo Switch console is not successfully receiving new Game News articles.

      What to Do:

      Ensure your console has the latest system update.

      • If your console is already up to date, restart it by holding down the POWER Button for three seconds, then select "Power Options" > "Restart."
         
    • How to Subscribe to a News Channel
      • This feature allows you to choose which news channels to follow on Nintendo Switch.
         
      • A system update may be required for this feature to become available.
         

      Within News:

      1. From the HOME Menu select the News icon.
         
      2. On the top right corner of the screen, select Find Channels, then select Follow Channel next to the channel you would like to subscribe to.
         

      Within System Settings:

      1. From the HOME Menu select System Settings.
         
      2. Navigate to the System section, then select News Channel Settings.
         
      3. Select Follow Channel next to the channel you would like to subscribe to.
    • Where can I go for important information about my Nintendo Switch console?

      Please read the Important Information booklet included with your Nintendo Switch console.

    • What can I connect to the USB port on the Nintendo Switch dock?

      You can charge the Nintendo Switch Pro Controller, or the Joy-Con controllers when they are attached to the Joy-Con charging grip, by attaching the controller or accessory to the USB port on the dock with a USB charging cable.

      You can also connect a LAN adapter to the USB port on the dock.

    • Cannot Enter Password After Starting the Nintendo eShop

      What to Do:
       

      • Return to the HOME Menu by pressing the HOME Button, and then try to access the Nintendo eShop again.
        • If you are unable to return to the HOME Menu, restart the Nintendo Switch console and then try to access the Nintendo eShop again.
           
      • Reset the cache saved for the affected account by completing the following steps:
        The following steps will delete passwords, cookies, history, and other web related data saved in the Nintendo Switch console.

       

      1. Select "System Settings" from the HOME Menu.
         
      2. Scroll down and select "System."
         
      3. Scroll down again, and select "Formatting Options."
         
      4. Select "Reset Cache."
         
      5. Select the user you would like to reset the cache for, and then select "Reset" to confirm.
         

      If a microSD card is inserted into the console, power the console off, remove the microSD card, and then power the console back on and try to access the Nintendo eShop again. After this is done, whether the issue is resolved or not, power the console off, and re-insert the microSD card.

      If the network being used to connect online has a network-wide adblock service or content blocking service enabled, disable this service and then try again.

      Complete a connection test and check for any errors. If an error code is received, attempt troubleshooting related to that error code.

      Move the Nintendo Switch console closer to the wireless router. If possible, place the Nintendo Switch within 3 to 5 meters of the wireless router to improve the signal strength during troubleshooting and see if this resolves the issue.

      • It may be helpful to remove the Nintendo Switch console from the Nintendo Switch dock while troubleshooting, and then return the console when troubleshooting is complete.
    • I can't take screenshots or the Capture Button doesn't work
      • Is the message "Unable to take a capture now." displayed?
        →It may not be possible to takes screenshots in all software, and in some software screenshots may only be possible at certain times.
         
      • Is the controller connected to the Nintendo Switch console?
        →Please check if other buttons on the controller are working. If not, refer to (link to "The controllers are not recognised by the console." in the FAQ).
    • How do I reset the keyboard's predictive text suggestions?

      You can clear the predictive text suggestions by resetting the keyboard. To reset the keyboard, open System Settings on the HOME Menu, then select System ⇒ Formatting Options ⇒ Reset Keyboard.

      Select the user you'd like to reset the keyboard for, then follow the on-screen instructions.

    • I don't want to receive friend requests. How do I turn them off?

      Select System Settings from the HOME Menu, then "User". Choose the relevant user and select "Friend Settings". You can then disable friend requests under "Receive Friend Requests".

    • Can I change my friend code?

      To change your friend code, select System Settings from the HOME Menu, then select "User". Pick the relevant user, then select Friend Settings ⇒ Reissue Friend Code. Changing your friend code will not affect your friend list or blocked-user list.