Nintendo Switch Online Overview & FAQ Support

  • Overview

    Nintendo Switch Online is a paid service launching on September 19, 2018 that lets members enjoy online play in compatible Nintendo Switch games, access a selection of classic NES games with new online functionality, back up save data for most games, and use additional features for the Nintendo Switch Online smartphone app.

    Additionally, Nintendo Switch Online members can take advantage of exclusive special offers from Nintendo.

    • Nintendo Entertainment System – Nintendo Switch Online

      Members can enjoy a selection of NES games with added online play as part of the paid Nintendo Switch Online membership. With the Nintendo Switch Online smartphone app, you can also voice chat during your play sessions.

      The service includes 20 games at launch, with new games added regularly.  For a list of available games, click here.

      For general information about this service, click here.

    • Online play and Nintendo Switch Online app

      The Nintendo Switch Online service lets Nintendo Switch owners enjoy online play in compatible games like Splatoon 2, ARMS, and Mario Kart 8 Deluxe.

      Nintendo Switch Online members aged 13+ can also access the Nintendo Switch Online app to send play invitations and participate in voice chat for compatible games such as Splatoon 2.

    • Save Data Cloud Backup

      Players with a Nintendo Switch Online membership can save game data online for compatible games. Save data is linked to your Nintendo Account, so you can access it from any Nintendo Switch system by signing in and downloading your save data.

    • Special Offers

      Nintendo Switch Online members in Australia and New Zealand have access to exclusive special offers, such as the option to purchase a specially designed NES controller for use with Nintendo Entertainment System – Nintendo Switch Online games on Nintendo Switch.

    • Can I play Nintendo Switch games online without subscribing to the service?

      Beginning September 19, 2018, a Nintendo Switch Online membership is required to participate in co-op and competitive online features for many first- and third-party Nintendo Switch games, including Splatoon 2, Mario Kart 8 Deluxe, ARMS, and Super Smash Bros. Ultimate.

      Some games, such as Fortnite, can be played online without a Nintendo Switch membership.

      Additionally, Nintendo eShop, friend registration and management, sharing screen shots and video over social networks, parental controls, game software and system software updates, game news, and other service functionality will be available without becoming a Nintendo Switch Online member.

    • Which games require Nintendo Switch Online?

      Beginning September 19th, 2018, games that require a Nintendo Switch Online membership for online play will be clearly marked in Nintendo eShop and in the game’s product information on https://www.nintendo.com.au/catalogue/.  Additional online features (such as Nintendo Switch Online app and Save Data Cloud backup compatibility) will also be displayed there.

      For games released after September 19th, 2018, the online requirements and features will also be clearly marked on the back of the game’s box.

      For additional assistance locating compatible games, please visit https://www.nintendo.com.au.

    • How can I purchase a membership?

      Beginning September 19, 2018 Nintendo Switch Online Individual and Family Memberships can be purchased directly through the Nintendo eShop.

      Additionally, download codes for Individual Memberships can be purchased through select retailers.

    • How much does it cost?

      For a list of current subscription plans and pricing, click here.

    • Can I try Nintendo Switch Online for free?

      You can sign up for a free trial membership to try Nintendo Switch Online for free for 7 days.

    • What are the requirements to use the Nintendo Switch Online service?

      You will need the following:

      • A Nintendo Account
      • Internet access
      • Nintendo Switch system with system menu version 6.0 or higher
      • Smart device with Nintendo Switch Online app version 1.4.0 or higher (only required for in-game voice chat features)
    • How is this service different from the free service that was offered when Nintendo Switch launched?

      Nintendo Switch Online offers much more than just the ability to play online multiplayer games. Members also have access to a library of classic NES games that can be played online with friends, Save Data Cloud backup, the Nintendo Switch Online smartphone app and special offers.

      Additionally, we continually invest in and improve upon the online functionality of our products. The paid service will help support the continued implementation of online play and promote future expansion of online features.

    • Is a Nintendo Switch Online membership needed for Wii U or Nintendo 3DS games?

      The paid online service is for Nintendo Switch games only. Online play for the Wii U and Nintendo 3DS systems will continue as normal, at no additional cost.

    • Can I use My Nintendo Gold Points to purchase the Nintendo Switch Online membership?

      Gold Points can be used when purchasing a membership in the Nintendo eShop. They cannot be used for auto-renewal.

    • What is the difference between an Individual Membership and a Family Membership?

      An Individual Membership provides Nintendo Switch Online service to the Nintendo Account that purchased the service. Individual Memberships are available in 1 month, 3-month, or 1-year increments.

      A Family Membership provides the Nintendo Switch Online service to everyone in the purchaser’s family group (up to 8 people). Family memberships are available in 12-month increments only.

    • Can I change the members in my Family Membership?

      Yes. Members added to the owner’s family group will be included in the family membership plan for as long as they remain in the group.

    • Do all family members need to use the same system or live in the same household?

      No. A Nintendo Switch Online Family Membership is linked to the Nintendo Account – not a specific Nintendo Switch console. It can be used on any Nintendo Switch console that the member signs in from.

    • Can I change from a Family Membership to an Individual Membership (or vice versa)?

      If you are already part of a Family Membership, it is not possible to purchase or change to an Individual Membership. Additionally, download codes for Individual Memberships cannot be redeemed by someone who is already covered by a Family Membership. However, if someone else in your family group purchased the Family Membership, you can leave the family group and purchase an Individual Membership for yourself.

       If you already have an Individual Membership, you can purchase or be added to a Family Membership. However, please note that the remaining time on your Individual Membership will not be carried over to extend the Family Membership. You should also verify that your auto-renewal settings are set correctly for your preferred membership plan. 

    • If I purchase additional memberships, will it extend out my current membership time?

      You can purchase multiple memberships of the same type (Individual or Family) to extend your overall membership time, up to 3 years total. Please note that you cannot combine time from a Family Membership and an Individual Membership.

    • What happens if I delete a Nintendo Account with a Nintendo Switch Online membership?

      If you delete a Nintendo Account with a Nintendo Switch Online membership, you will no longer be able to use the online service with that account.

      If you have purchased a Family Membership, the other members of your family group will also no longer be able to use the service.

      Please note that we are unable to refund remaining time on the membership if your Nintendo Account is deleted.

    • How can I adjust my auto-renewal settings?

      Beginning September 18, 2018, auto-renewal can be turned off through “Your Subscriptions” in your Nintendo eShop or Nintendo Account settings. Once it’s turned off, it cannot be turned on again.

      Whenever you change your membership type or duration, you should also verify that your auto-renewal settings are set correctly for your preferred membership plan.  

    • How can I see my current membership information?

      Beginning September 18, 2018, you can view your current membership plan through “Your Subscriptions” in your Nintendo eShop or Nintendo Account settings.

    • Can I suspend my NSO membership if I won’t be using it for a while?

      No, it is not possible to suspend use of the service.

      Please note that if your system is sent to Nintendo for repair, your NSO membership time will automatically be extended accordingly.